Help! Tivo does not have my channel lineup!

Discussion in 'TiVo Help Center' started by aviboom, Apr 6, 2005.

  1. Apr 6, 2005 #1 of 26
    aviboom

    aviboom New Member

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    Apr 6, 2005

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    I just got my new Tivo and was working through the guided setup and after going through all the cable lineups in my area not one of them matched what was coming into my TV.

    For example:

    My TV broadcasts WCBS as channel 12 while TIVO had it on channel 2.
    My TV broadcasts WNBC on channel 14 but TIVO had it on channel 4.

    My program guide is all screwed up and I cant use season pass or any other quide program becasuse everything is wrong.

    Has anyone had any experiance with this?

    Will Tivo fix this for me or am I just screwed?

    Tivo said they will get back to me within 5 days, is this true?

    Thanks
     
  2. Apr 6, 2005 #2 of 26
    dirtypacman

    dirtypacman Coming and going

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    Hopefully we can help you out a bit quicker then 5 days :)

    First off what State are you in and what Provider do you use?
    Do you use a cable box or no cable box.

    Have you tried re-running guided setup and trying every different lineup they had available?Even though it may look wrong (the name of the lineup) it could be the correct one for you.
     
  3. Apr 6, 2005 #3 of 26
    aviboom

    aviboom New Member

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    Apr 6, 2005
    I am in Queens NY.

    I dont have a cable box just a direct hook-up through Time Warner.

    I tried every line-up they offered and nothing!
     
  4. Apr 6, 2005 #4 of 26
    dirtypacman

    dirtypacman Coming and going

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    Ok so your using Time Warner as your provider. Setup using cable with no cable box.

    Does Time Warner have a name for the tier of service your on?
    I.E. Basic, Extended Basic, Premium , etc?

    If not what premium channels are you receiving?

    The reason I am asking all this is so hopefully someone with the same provider, area, and lineup as you to shed some light on this for us.
     
  5. Apr 6, 2005 #5 of 26
    aviboom

    aviboom New Member

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    Apr 6, 2005

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    My Time Warner bill says I have Basic (direct hookup) cable.

    It is basicly broadcast cable, I get all the network channels EG: Fox, NBC ABC etc.. at perfect reception without an antenna.

    I never felt the ned for full cable but since 9-11 my antenna does not get good reception.

    I have no premium channels.

    Thanks
     
  6. Apr 6, 2005 #6 of 26
    dgh

    dgh New Member

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    Is this a building-specific cable line up? If so, TiVo can make a line up for you.

    If not, are you sure you entered the right zip code? I'm sure that after all these years, you're not the first person in Queens to buy a TiVo so it should be something fairly simple.
     
  7. Apr 6, 2005 #7 of 26
    aviboom

    aviboom New Member

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    Apr 6, 2005
    I am not sure what building specific line-up means but I do live in an apt.

    I agree I cant believe I am the first person!

    I went through guided setup a few times, even with different zip codes of surrounding areas and I got the same result.

    I called Time Warner and they wanted to charge me $5 extra a month for a cable box which would fix the problem. Thats crazy I would still be getting the same channels.

    Do you know how long it will take for Tivo to build me my own lineup?
     
  8. Apr 6, 2005 #8 of 26
    dgh

    dgh New Member

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    Some buildings have their own mini-cable systems that rearrange the channels for whatever reason. Generally these channel assignments aren't reported to anyone. (For example, the local paper or TV guide has little interest in including a channel line up for a hundred people.) However, TiVo is willing to build line-ups for these cases. If they can't get the info from anywhere else, they may ask you to report the line-up for your building. The reference to 5 days above sounds like they were talking about that.
     
  9. Apr 6, 2005 #9 of 26
    aviboom

    aviboom New Member

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    Apr 6, 2005
    When I spoke to TIVO they asked me to send them a lineup card so I called Time Warner and they said they did not have one for my lineup.

    Will Tivo still be able to help?
     
  10. classicsat

    classicsat Astute User

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    Get a lineup card, or get your building manager to send one to TiVo.
     
  11. aviboom

    aviboom New Member

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    Apr 6, 2005
    I asked around the building and anyone with a cable box did not have this problem (which is most people).

    I dont think anyone has a lineup card not even Time Warner!
     
  12. dgh

    dgh New Member

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    I know that in some areas, they're telling everyone that they'll need to get a box eventually. They may have stopped reporting a boxless line-up as another step to "encourage" boxless customers to get them.
     
  13. gfb107

    gfb107 New Member

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    Cary, NC, USA
    TiVo uses the same lineups and providers as http://www.zap2it.com
    When I type in ZIP 11427, it gives me 3 lineups available from Time Warner:
    • Time Warner Cable - Brooklyn - Cable Ready
    • Time Warner Cable - Brooklyn - Digital
    • Time Warner Cable - Brooklyn
    See http://tvlistings2.zap2it.com/system.asp?partner_id=national&zipcode=11427
    At this screen you have the opportunity to double check the lineup to see if it matches the channel you receive. See if any of those match.
     
  14. bedelman

    bedelman Call me Bob

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    Crystal...
    Go to www.zap2it.com, put in your zip code, and see if you can find your line up. Zap2It is owned by the Tribune Media Services which is the organization that provides guide data to TiVo.

    If it doesn't appear correctly, you might try some neighboring zip codes that might match.
     
  15. aviboom

    aviboom New Member

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    Apr 6, 2005
    Just came from Zap2it. I checked all the line-ups in my area and the surrondnig areas and zip codes.

    None of them are mine.

    I appreciate all the suggestions!

    Any one have anymore?
     
  16. aviboom

    aviboom New Member

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    Apr 6, 2005
    Its been 4 days and still no help from TiVo any one have anymore suggestions?

    Thanks
     
  17. JimSpence

    JimSpence Just hangin'

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    So, is it your building that has this lineup? I didn't see a definitive statement about that.
    Anyway, make up a list of what the channels are and submit it to Tribune Media Services via their website www.zap2it.com.
     
  18. Turtleboy

    Turtleboy Well-Known Member TCF Club

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    The most tedious solution is for you to type up the channels yourself and email them to Tivo.

    Not fun, but it should work.
     
  19. aviboom

    aviboom New Member

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    Apr 6, 2005
    I dont think it is my building's line-up because I know other people in the community not in my building that have the same line-up.
     
  20. JimSpence

    JimSpence Just hangin'

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    Sep 19, 2001
    Binghamton, NY
    Who do you pay the cable bill to? They should be able to supply a line up. What do you use to find out what's on? Is it printed in your local paper?

    In any case, make your own lineup list and send it to Tribune.
     

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