Help setting up please

Discussion in 'TiVo Help Center' started by emk1, Sep 11, 2007.

  1. emk1

    emk1 New Member

    3
    0
    Sep 11, 2007
    Forgive me, I'm only moderately technical but am loosing my
    mind (and have spent countless hours on the phone with both
    TiVo and Time-Warner to no avail).
    I just purchased both a wide-screen HDTV and TiVo HD, and my cable
    provider (Time-Warner cable) has now installed
    a high definition box for our new HDTV. But I can't figure out how
    to configure the TiVo unit into this setup I also have wireless internet
    which we successfully used to activate the TiVo, but I can't receive any
    picture when I am on the component channel for Tivo. But you can
    see the channel information and Tivo's home screen.
    Can anyone help me with this please?
     
  2. bracoh

    bracoh New Member

    27
    0
    Jan 8, 2003
    San Diego
    You can't use a Set Top Box to receive channels on an HD. You must use cable cards which Time Warner will supply. There are numerous discussions in the community about cable cards.
     
  3. emk1

    emk1 New Member

    3
    0
    Sep 11, 2007
    Thank you - forgive me again, what do you mean by
    a set top box.
     
  4. bracoh

    bracoh New Member

    27
    0
    Jan 8, 2003
    San Diego
    That would be your cable box or in your case the HD cable box. The Tivo HD uses cable cards.
     
  5. richsadams

    richsadams Well-Known Member

    9,063
    59
    Jan 4, 2003
    Congrats on your new TiVo HD! :up: As they say...when all else fails, read the directions. ;)

    Call TW and tell them you need two "S" cable cards or one "M" cable card installed. Tell them you'd like Motorola cable cards if at all possible. Schedule an appointment to have the cable cards installed.

    Before the tech arrives follow the connection layout on the installation sheet which is appropriate for your system or look here. (You'll have to disconnect the TW HD box and take it out of the mix.)

    When the tech arrives, give him the cable card setup sheet provided with your TiVo HD and youÂ’ll be in business.

    Click here for more info about TiVo HD and cable cards.
     
  6. ZikZak

    ZikZak Neurostim Addict

    2,894
    0
    Aug 12, 2002
    Arecibo, PR
    Note: when they install the cable cards in your Tivo, the Tivo becomes the cable box. They should remove their cable box and take it away. Also make sure to insist that they test the cable cards in their office before bringing them to you. Some cards have gone bad, and you want to make sure you get the ones that work.
     
  7. classicsat

    classicsat Astute User

    17,877
    0
    Feb 18, 2004
    Ontario Canada.
    You won't have a choice what brand cards to get. You will get the same brand cards as the cable box you have.

    As a rule TW usually uses SA on their systems, FWIW.
     
  8. richsadams

    richsadams Well-Known Member

    9,063
    59
    Jan 4, 2003
    True...but worth a shot.
     
  9. emk1

    emk1 New Member

    3
    0
    Sep 11, 2007
    THANK YOU EVERYONE - YOU ARE FANTASTIC!
    --emk
     

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