Help please -- cannot get new program info

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Recently my TiVo stopped getting new program info - EVERY time it tries, either automatically or manually, it does - "Preparing (Done)... Connecting (Done)... Getting info (Connection interrupted)."

After the info ran out, I thought I might have some settings wrong for some reason, so I ran the Guided Setup again. Now I am back at the part where it has to do "Getting Setup Info" and it can't get past that step... which means I can't get back out of Guided Setup! Therefore my TiVo is currently very worthless.

Can anyone help?

 

It's a network connection.

The network is working fine, the modem is on, I have internet, the router is working, I've tested all the external things I can.

I know the internet is working at least part of the way on the Tivo as well because it gets to step 3 of the process, which means it "Connected"... it only stops on step 3, at "Getting info". It makes me think it just timed out, it takes so long.