Advertisements My first ever time where calling customer service has failed... I'll try to summarize best I can, but also want to be thorough. We have in our house a Premiere, a Roamio and a TiVo Mini (non VOX). The Premiere and Roamio are both over 18 months old (the Premiere obviously longer) and we just added the Mini for my daughter's room at Christmas. All works great with those 3 devices. Realizing what the Mini does, we opted to buy an additional mini and ditch our last Comcast box, leaving us only with two CableCards from them (in the two full-size TiVos) For the purposes of providing all details that will be pertinent, I grabbed this last TiVo Mini VOX from my BANK via credit card points in their rewards program. I only mention that because it makes the return process impossible and the exchange process tricky, at best. Anyway, we got the Mini VOX, unboxed it, plugged it into a CAT5 cable, HDMI and powered it up. It did everything it was supposed to, just as the last one had EXCEPT... at some point (and I can't recall if it was forced or if I just assumed I should click NEXT or something) but it upgraded to the latest version of the software. As it turns out, that version is NEWER than what my 3 boxes have... so on the last portion of Guided Setup, when it asks you to choose a box to use for program guide and streaming, etc... they are both NOT AVAILABLE FOR SELECTING. I am told that I can downgrade the software, but only after finishing guided setup, using the on screen menus. I can't finish setup... UNLESS I first UPGRADE my Roamio to the NEWEST software... which will orphan my Premiere (and maybe my older Mini - though I can't confirm that yet) But we KNOW the Premiere won't upgrade to the latest software... AND I am led to believe that, if I upgrade the Roamio, connect the Mini VOX, I can then DOWNGRADE BOTH... BUT, if I do that, it will lock them in the lower version forever. I'm frankly concerned about even trying it, because I don't want to lose my Premiere access or make things worse. So far, I see my options as: 1) Do what I've just described and take that chance 2) Sell the Mini VOX on EBay for a slight loss and buy an older Mini 3) Drink heavily Is there not some way to downgrade or FACTORY RESET a Mini VOX **WITHOUT** using the on-screen menus??? Seems like a major oversight to me. Would really love some help!! Hell, I'll send my device to somebody, have them downgrade it and pay to have it sent back if I need to. I just don't want a $179 device sitting around as a brick.