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Help, my TiVo Mini is sick

Discussion in 'TiVo Mini' started by phughes200, Dec 6, 2017.

  1. DrewTivo

    DrewTivo Member

    Mar 29, 2005
    True, but if the mini won't boot for some reason, you can't access that menu.
    slowbiscuit likes this.
  2. strangedesign

    strangedesign New Member

    Feb 5, 2015
    I am on the phone with support right now. 3 of my 4 Mini's are stuck in the same loop. Same as everyone else, the troubleshooting went quickly to "they are faulty let's replace them". They tried the $79 I said no, then it dropped to $29. I said no you get a supervisor on the phone. There is obviously a design flaw in the Mini's out there and no one should have to pay to replace them. Considering how they treat calls for this it's pretty clear they have a systemic problem and the support agents know it. It's probably in their KB's since the support script seems so consistent based on what I have read from other people's reports.

    I am a long time Tivo customer and love the service but to charge anyone for faulty HW/design or whatever is obnoxious. And agreed, who doesn't put a reset button on HW?!?

    EDIT: Finally gave up and will call back tomorrow. Time from hello to offer to charge me for replacements: 10 min. Time on hold to wait for a supervisor (and still not get one): 50 mins.
    Last edited: May 10, 2018
  3. sfhub

    sfhub Well-Known Member

    Jan 6, 2007
    What is the design flaw? Not having a reset button? It isn't clear this is a software problem. Could just as easily be the flash drive going bad or some other component where a reset button would do no good.

    I wouldn't call a 2 page thread over the span of 6 months a systemic problem. I don't doubt this is happening to some people but if it were a systemic problem there would be tons of posts, not a few here and there scattered around.

    Anyway, good luck with your dealings with support. Sometimes you get lucky and you can convince someone to give a free replacement.
  4. DrewTivo

    DrewTivo Member

    Mar 29, 2005
    Well, we don't know exactly what the problem is, or whether a hard reset would solve it. However, it's a bit harder to swallow "hardware failure" when these are basically devices with no moving parts that shouldn't fail absent mistreatment (liquid, powersurge) in short order.
  5. sfhub

    sfhub Well-Known Member

    Jan 6, 2007
    I don't think you understand all the ways devices fail.
  6. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    But his point is valid - there should be a hardware reset and isn't because Tivo cheaped out again (which is kinda head-scratching considering the initial $250 w/lifetime asking price).

    Freaking sub-$100 consumer routers have had hardware resets since, like, the beginning.
  7. kpeters59

    kpeters59 Well-Known Member

    Jun 19, 2007
  8. sfhub

    sfhub Well-Known Member

    Jan 6, 2007
    Do your regular TiVos have reset buttons? They cost much more.

    Minis and regular TiVos share much of the same code. From a birds-eye view, the main difference is the Mini is working off of a 4gb eMMC (8gb eMMC on Vox) while the regular TiVo has access to a hard drive. How often have you grumbled about needing a reset button on your regular TiVo?

    I'm all for reset buttons *if* they would fix the problem, especially if it was a common problem.

    As an aside, I'm typing this on a throw-away 32gb eMMC PC running windows10. There is no reset button nor any moving parts. I know the most likely component to fail would be the eMMC because it has limited write cycles. First thing I did was offload most write operations to a USB thumb drive (since I can easily replace that) leaving the main eMMC to be mostly read-only for the OS.

    If there is any design flaw in the Mini, IMO, it wouldn't be not having a reset button, but to depend on eMMC for daily writes related to nightly connections if the write cycles of the eMMC aren't spec'd properly. I don't know if that is a problem because I don't know the specs they used nor how much data they write. It would just be the area I would look at first.

    I have a slingbox pro, which was known to have faulty voltage regulators, which also doesn't have any moving parts, but does have a reset button. The one time it started acting up, the reset button did nothing, other than putting me in a set up mode I couldn't complete. Replacing the voltage regulator fixed everything.

    Reset buttons are good for fixing things like borked NVRAM settings or lost passwords. If you think that is a common problem for TiVo Minis or is the cause of this problem, then it makes sense to argue for a reset button.

    Otherwise it is just a red herring keeping one from diagnosing the real problem.
    Last edited: May 15, 2018 at 3:59 PM
  9. brimorga

    brimorga New Member

    Oct 22, 2016
    My mini was stuck on the startup screen, tivo logo comes up and never moves off that. It's a rarely used mini that is 3 years old. I called and they mentioned the $79 fee and then mentioned the reduced fee, but before I even asked he offered to go to his supervisor and get me a free replacement, which is what happened. I think that Tivo realizes there is a problem, I didn't do anything to get offered a free replacement. The rep kinda acted like he was doing me a favor to not accept any blame, but it seemed pretty clear to me they have been instructed to help people out. I got a free shipping label, sent mine back and the replacement is now on the way.
    slowbiscuit, sfhub and Mikeguy like this.
  10. sfhub

    sfhub Well-Known Member

    Jan 6, 2007
    Curious, was it V1 or V2 Mini?

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