Help! I forgot my Parental Controls PIN ...

Discussion in 'TiVo Help Center' started by gweempose, Jul 12, 2019.

  1. gweempose

    gweempose Well-Known Member

    Mar 23, 2003
    Northbrook, IL
    I have a Roamio with lifetime that I intend to sell. I attempted to do a "Clear & Delete Everything" in order to prep the unit for sale, but it asked me for a PIN. Unfortunately, I can't for the life of me remember what the PIN is. What's my next move? Is there any way to force a factory reset without the PIN?
  2. ggieseke

    ggieseke Well-Known Member

    May 30, 2008
    Call TiVo Customer Support. They should be able to clear or reset the PIN.

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