HDMI issue w/20.5.9.RC15 on Bolt

That sucks! Sorry about that buddy. Guess we'll get a fix (maybe) in a couple months?

 

I've got a Samsung 4K TV, UN55HU6950 with the SEK-3500U upgrade box. All 4 hdmi ports are 2.0a and HDCP 2.2. If i turn on HDMI UHD Color on the port the Bolt is attached to, I get the same problem described in this thread with the screen going black with fast forward and reverse. Turn off UHD Color and no problem. My bolt is outputting 4K in both cases.

 

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If you output your audio to a receiver you can turn your UHD color back on and switch the audio output from the bolt to PCI instead of Dolby and set the receiver to output Dolby.

 

I tried this method using an older BUT solid Yamaha 5.1 receiver....if i set bolt to PCM then black screen issues go away BUT sound is not true 5.1 and its rather noticeable....if i output DD from Bolt sound is great and Yamaha lights up DD 5.1 mode.....BUT i get black screen issues.

I also ran it HDMI to TV and used TV optical to the Yamaha same issues!!

My TV does not have UHD mode to turn off...SO I am stuck with this crappy TIVO BOLT and can not go back to Fios DVR cause I PAID for the "better" TIVO BOLT yet i only got 3 months of perfect use until they rolled out last "Upgrade/DOWNGRADE"

Tivo should compensate us for all this CRAP they caused!!!!!!!!!

 

When I don't need 4K resolution my workaround is to go into Settings and switch the video output resolution (if its 1080p I switch it to 1080i or vice versa). I only leave one resolution selected. It takes a minute or two to do this - but once I its done I don't get the black screens for the rest of my viewing session.

 

I am relieved I am not alone. I got a brand new Sony 75" 940D and a 65" and 55"' of the same model for other rooms in my house. I set up new TiVo Bolts on all of them connected directly via HDMI with the audio running to a Sonos Playbar via the Sony optical out (except the 75" which gets video through Sony's new 4K HDMI receiver, STRZA5000ES).

When I set any of these TVs to enhanced HDMI signal format, I get black screens during FF and RW. I use high end Audioquest Pearl HDMI cables rated for 4K. The Bolts are set to output 4K 60p. The problem goes away when the input is set to Standard on any of the TVs.

I would guess this is an HDCP bug. FF or RW is somehow causing a lost connection forcing the Bolt to re-establish encryption with the TV resulting in a blackout delay.

The fix will have to obviously come from TiVo. What's taking so long?

 

I also have this issue..

it is so ANNOYING!! Makes watching tv VERY HARD!!!

fix the software issue.

I have sony 4k tv & it worked great first 9 months....

 

I too have this same problem. I have a Samsung 65HU8550 TV, Denon AVR-X1300W and a Tivo Bolt. Everything is HDMI 2.0a and HDCP 2.2 compatible. If I switch the Samsung port I am using to UHD color the screen blacks out when using FF, Skip, etc.

Everything works fine if I leave the Samsung port UHD color setting set to "Off". The Denon and Samsung units are running the most recent versions of software/firmware available.

 

my connection is direct from Bolt to
Sony XBR55X850C 55-Inch 4K Ultra HD 3D Smart LED TV (2015 Model)
https://www.amazon.com/gp/product/B00R45XHIQ/
using the included Tivo HDMI cable...

 

I'm having this issue as well with a Denon AVR-X6200W and LG 65G6P OLED. It's really pissing me off. I am going to switch back to my Roamio tonight and see if it still happens.

 

Mine is still broken. Crazy that this actually worked properly for months then an "update" broke everything.

I've been living that "Standard" life for a while on my 930c.

 

I'm a new member of this issue.
this happens with my samsung KS9000, as with others the apparant fix is to switch audio to PCM, luckily I go through an AV receiver so it outputs audio with dolby

this doesnt happen with my roku or anything else. just like ChromeAve i have the Pearl cables as well.

 

What is enhanced giving you with the Bolt? Sony says to use the Enhanced setting only for devices that require it/can take advantage of it. Like UHD BD players that have HDR content. The Bolt doesn't have HDR content so there is no need to have the Sony HDMI input set to Enhanced.

 

Most AV receivers have just one output so a UHD blu-ray player would go through the same output, so enabling and disabling would be quite annoying.
being able to enable it and leave it one would be most beneficial.

 

Wow, I just had the worst Tivo support call ever about this issue..

They simply said, it is a compatibility issue. Go buy either a different TV or turn of 4k on the TV.

 

This is typical of TiVo support recently. I don't call their support anymore if I can help it. It was so much different when I started using TiVos but don't know what changed? They used to go out of their way to help with issues until recently.

 

I was told by 2nd level Sony support that "Enhanced" on the HDMI port is only for enabling HDR...since HDR is not supported on the Bolt, Standard is fine

 

I still have this issue - it's awful how they actually broke this with an "update" months ago.

Also - I noticed that 4K content is NOT working on this device. My TV can play 4K content through the TV but when I do it through the TiVo App it always says "Sorry we can not load this title"...