HDMI issue w/20.5.9.RC15 on Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by jkrell, Mar 12, 2016.

  1. hofs1

    hofs1 New Member

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    Jan 16, 2016

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    LOL......and the Tivo black screen FF/RW issue is about a month old now as well and no fix yet.....i actually expected Tivo to be better/quicker at fixes than Fios since all they do is DVR's BUT i guess not.

    Never had Quantum just multiroom DVR only issue in 4 yrs was a fan acted up from time to time.

    Wish TiVo and fios would support OnDemand 1 day......BUT they will survive without or use the Fios App on the Kodi Box
     
  2. duckydan

    duckydan New Member

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    Aug 10, 2012
    What's bizzare on my issue is that it now is only happening on Food Network recordings... it didn't happen with the few HBO recordings we had or with any local channels. I'm recording "Fear the Walking Dead" tonight so I'll see if it happens there but it's odd to just be for one channel unless it has some sort of encryption type thing like an odd HDCP issue.
     
  3. Brookshire

    Brookshire New Member

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    Apr 13, 2016
    I had been having this exact issue using the Bolt with a Sony XBR55X850C 4K tv. Black screen when FF/RW/Channel Changing/etc.

    In my case the culprit turned out to be the signal format setting for the HDMI input I was using on the TV.

    The TV setting change that worked for me:
    Settings | HDMI Signal Format | HDMI4= STANDARD

    It's been about a week now and it is still working fine using the STANDARD setting.

    Hope this info helps others.

    Gary
     
  4. jkrell

    jkrell Member

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    Nov 27, 2002
    I went in, turned Dolby Digital back on (which also fixed it but sucked not having), and switched the HDMI format for my input back to Standard. As you indicated, it worked! I'll report the same to TiVo.

    I'm not even sure what "Enhanced" does. It seems to enable 4k 60Hz but I am getting 4k fine without it and don't think I see much use for 60Hz to be honest.
     
  5. Brookshire

    Brookshire New Member

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    Apr 13, 2016

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    Maybe if my HDMI cable connecting my Tivo Bolt to my Sony TV supported a bandwidth of 18 Gbps, I could use Sony's "Enhanced" mode without having the Black Screen issue when FF/RW/etc. The best cables I have only support 10.2 Gbps. Then again maybe the cable has nothing to do with it.

    Gary
     
  6. jkrell

    jkrell Member

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    Nov 27, 2002
    I doubt it would help. From what research I have done, it seems like Sony can't even explain what "enhanced" mode does -- every time they do, it's proven to be inaccurate.
     
  7. duckydan

    duckydan New Member

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    Aug 10, 2012
    Haven't checked in in a bit.... I'm on an LG 65" and I did not see an "Enhanced" setting that would fix it... that said I did turn off "Ultra HD Deep Color" and that resolved the issue.
     
  8. bobd

    bobd Member

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    Jan 30, 2002
    Try switching the Bolt to output PCM audio vs Dolby. It fixed mine and still allows me to use my UHD color.
     
  9. johndoedoes

    johndoedoes Member

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    Oct 10, 2015
    This thing is still broken on my TV. As other users have stated there are two temporary fixes -

    1) Change audio format on Bolt to PCM
    2) Make HDMI output on Sony TV Standard (instead of Enhanced)

    What's frustrating is it was working just fine before their last "update" hit my box. Can anyone who monitors these forums confirm that a fix is in the near future?
     
  10. jkrell

    jkrell Member

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    Nov 27, 2002
    I think TiVo considers this "fixed" at least on Sony TVs due to #2 above.
     
  11. hofs1

    hofs1 New Member

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    Jan 16, 2016
    Not fixed at my kids house they have a Sceptre 55 UHD tv for 6months now and not a single issue and solid picture for the price.....Tivo Bolt was great 1st 2 months and they all were liking all the Tivo features etc vs Fios DVR......been nearly 2 MONTHS since "upgrade" to 20.5.9 and they and there mom have been screaming to return the Tivo!!!!!!!! ive tried every option in both reg/service menu and nothing fixes it Except turning off DD which defeats the purpose of the surround sound system they have.I may have to upgrade the receiver to FIX the BS Tivo is sending.I may bite the bullet and sell the Bolt on Ebay.

    Unreal that TIVO doesnt give a crap about this issue.
     
  12. TrackZ

    TrackZ Member

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    Jan 5, 2004
    MI
    I have this issue too. TiVo bolt going through a marantz av7702mkii to a new Vizio P75. Such a hassle. Screen goes black on ff/rew/skip as well as intermittently. Streaming app reliability is terrible too especially on refresh rate changes.
     
  13. hofs1

    hofs1 New Member

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    Jan 16, 2016
    Just got off phone with Tivo ......what a pile of BS......we know about it and are engineers are trying to figure it out......How bout rolling back to 20.5.6 which worked FINE.....oh but we cant do that yeah right.they could if they really wanted too.....so annoyed
     
  14. johndoedoes

    johndoedoes Member

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    Oct 10, 2015
    Well, to watch 4K content it needs to be left on Enhanced, so I highly doubt a broken update to be considered "fixed" for TiVo.
     
  15. jkrell

    jkrell Member

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    Nov 27, 2002
    Not accurate. I still get 4K through Netflix.
     
  16. TiVoMargret

    TiVoMargret VP Product Dev & Chief Design Officer, TiVo

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    Feb 2, 2008
    Silicon Valley
    Hi,

    If you are experiencing this issue, please email margret@tivo.com with the subject "HDMI on 20.5.9" and include the following info:

    1. Your TSN

    2. Your TV make/model

    3. Your A/V receiver make/model

    4. A description of how your devices are connected (cables to/from TV, A/V receiver, Xbox?) and your audio settings (Dolby or PCM?)

    5. A description of the problem (what you see, which channel you were watching)

    6. Date/Time you experienced the issue (so we can look at the logs). Please also enter 7-7-7-CLEAR and 9-1-1-CLEAR after you experience the issue (while in full screen video) so more information is added to the logs.

    7. If it has ever worked as you expected, or you have always had this problem as long as you've used this box.

    Thank you,
    -Margret
     
  17. jkrell

    jkrell Member

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    Nov 27, 2002
    TiVoMargret, what is the point of sending our info? Is there an actual fix you can push to us? I had already been in contact with TiVoSupport_Sarah, and she wasn't able to do anything (I ended up switching HDMI from enhanced to standard). Sorry but a few of us have some serious frustration over these continued HDMI issues.
     
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,355
    3,796
    Dec 7, 2012
    Ashland, PA...
    I smell marketing politics. There are 37 posts in this thread. There are 310 posts in the thread for odd audio dropouts. And some of us have already sent in emails.

    Let's see, what's a bigger unknown? HDMI and 4k or regular DD 5.1? I guess we wait. :(
     
  19. mark1958

    mark1958 Member

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    Feb 13, 2005
    Central,...
    I couldn't agree more Joe, I never used to have a issues with my old Hd's but quit common these day's with both my Roamio Pro's and my Bolt. :mad::mad:
     
  20. L David Matheny

    L David Matheny Active Member

    1,632
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    Jan 29, 2011
    SE Ohio
    Margret, it's always good to see evidence that you're still there. Please try to keep TiVo under control, and please let us know if it's about to go supernova. We care.
     

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