HDMI issue w/20.5.9.RC15 on Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by jkrell, Mar 12, 2016.

  1. jkrell

    jkrell Member

    164
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    Nov 27, 2002

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    So my Bolt was "upgraded" to 20.5.9.RC15 recently. As soon as it updated, I started having issues where the screen turns black when I FF, RW or PAUSE a show. Also when I move between the TiVo menu and LiveTV.

    If I mess with the video resolutions, this goes away... temporarily. If I reboot this goes away... temporarily. If I unplug HDMI and replug it, this goes away... temporarily. Seems to be present on all channels.

    This seems to be yet another HDMI issue. Anyone else seeing this?
     
  2. SomeRandomIdiot

    SomeRandomIdiot New Member

    1,200
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    Jan 7, 2016
    Direct to TV or through AVR?

    What model TV.
     
  3. thebotti39

    thebotti39 New Member

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    Mar 11, 2016
    I have a open ticket that is escalated for the same issue, mine only works if I select 1080I or if I mess around with it.
    They are waiting till next week when they push it out to all DVR's before they fix it..I cant believe they are going to do that.
    try selecting 1080I only,it should work till they send a update
     
  4. jkrell

    jkrell Member

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    Nov 27, 2002
    HDMI direct to TV. TV model is irrelevant but it's a Sony.

    What's relevant is that it didn't do this before.
     
  5. jkrell

    jkrell Member

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    Nov 27, 2002

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    I'll try that. Thanks!
     
  6. JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,350
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    Dec 7, 2012
    Ashland, PA...
    Sony is a make, not a model. It would be relevant if it's a 4k.
     
  7. thebotti39

    thebotti39 New Member

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    Mar 11, 2016
    I have the sony 4k TV and it does the same thing, I even ran it to the tv and also on another tv without any receivers
     
  8. moveandstore

    moveandstore New Member

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    Oct 17, 2015
    I've no problems with my Bolt or any HDMI issues so far. I run mine thru my Denon AVR-S710W receiver which is HDMI 2.0a and 2.2 compliant on every HDMI port. I have a Sony tv as well (65XBR850C). So far I haven't any issues with Netflix in 4K, or screen turning black between the FF and Pause. I am also using the supplied HDMI cable as well. The only problem is that there is a lag in changing channels on the Tivo which there is sound comes in, and the screen turns black, but it takes a couple of seconds for the picture to show up. It is very annoying. But I think the TV is at fault because it does the same thing when I go to OTA and change channels as well.
     
  9. TiVoSupport_Sarah

    TiVoSupport_Sarah TiVo Representative

    133
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    Mar 30, 2015
    jkrell, can you please private message me your TiVo service number so that I can take a look at your account? Also, are you able to select 2160p on your TiVo or 1080p? Were you having any issues previous to 20.5.9? Thank you in advance.
     
  10. jkrell

    jkrell Member

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    Nov 27, 2002
    I will send my TSN. I previously had 720p, 1080p, 1080 pass through, 2160p and 2160 pass through while I was on 20.5.6, and all was fine.

    The version before that (sorry, don't know the version number of that one) was when I had issues with the HDMI connection after bringing TiVo out of standby. It also did this black screen stuff while doing FF, RW or pause. TiVo Margret pushed 20.5.6 to me which solved the HDMI issues.

    It seems like the 20.5.9 update took a step back as far as handling the HDMI connection.
     
  11. jkrell

    jkrell Member

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    Nov 27, 2002
    FYI, the 1080i trick stopped working for me. TiVo is apparently working on a fix.
     
  12. thebotti39

    thebotti39 New Member

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    Mar 11, 2016
    Just got a call asking some questions about if I was using the HDMI that came with the TIVO and the settings on the TV.They must be getting close to a fix.
    I had this issue a year or so ago on a older TIVO box and Native mode was the issue, but the Bolt doesn't have that option.
     
  13. Hilbe

    Hilbe Member

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    Sep 5, 2005
    I wasn't having issues for a long time and of course I said something to my wife. Then I got 2.5.9 and now the TV has done 2 times "no signal" on a Vizio 4K TV. I reseated the cable, changed inputs, etc. Nothing would get the TiVo to show a picture. Reboot to fix. 2 times in the past 3 or 4 days. Sucks.
     
  14. thebotti39

    thebotti39 New Member

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    Mar 11, 2016
    I have to change the display to 1080i then 720 every time the tivo goes into sleep......Everyone needs to complain, this is crazy, bought the Bolt for 4k and now its not even 1080p.........
     
  15. duckydan

    duckydan New Member

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    Aug 10, 2012
    My bolt just started to have the same issue tonight. Tried every resolution and it still happens. Firmware is 20.5.9.rc15-usc-11-849

    Fast forward, skip, pressing the TiVo button... All goes to a temporary black screen. This was not happening yesterday. Happens with none of my other devices.
     
  16. johndoedoes

    johndoedoes Member

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    Oct 10, 2015
  17. thebotti39

    thebotti39 New Member

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    Mar 11, 2016
    they sent me a new unit, same issue,same software rollout...unreal
     
  18. hofs1

    hofs1 New Member

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    Jan 16, 2016
    same issue here. driving the family crazy...they want Fios DVR back......cant blame them for that request
     
  19. jkrell

    jkrell Member

    164
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    Nov 27, 2002
    Really disappointed in TiVo that they haven't fixed this yet. It is super annoying to use FF or RW now; i'm constantly messing it up.
     
  20. TonyD79

    TonyD79 Well-Known Member

    12,705
    1,969
    Jan 4, 2002
    Columbia, MD
    Tell them that quantum (which is what fios gives now) is dropping scheduled recordings. And the fix won't be out for a month.
     

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