HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Aug 10, 2004 #141 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...

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    It is a hardware issue. I bet if you stick a plastic piece between the pin and the HDMI card most of those would be fixed. I know mine and at least 5 other people who have followed my ways and gambled with $1,000 has fixed there units. It is not clear at this point weather it is a separation of the pin and card or the actual fact that the plastic piece pushes the HDMI card ever so slightly toward the back but it definitely fixes the issue. By the way the negative kind of discoloration happens when the card is pushed downward. It is definitely a hardware issue. Maybe they didn't factor in the 10G or the presence of air (or smog in most cases). I just wish my HD TiVo would be Sony just like My DirectTiVo and my Standalone TiVo.
     
  2. Aug 11, 2004 #142 of 1437
    vonzoog

    vonzoog New Member

    101
    0
    Jan 26, 2004
    Delaware
    pbolya,

    I have a Sony SAT-T60 that I did a hard drive replacement on. I got the hard drive from Weeknees. The replacement was simple to do. The SAT-T60 had a "warranty" seal on the back of the unit that voided the unit if broken. This was of no issue to me since the unit was over 3 years old at the time.

    My question to you is this. I don't seem to have a "warranty" seal on the HD10-250 unit. If I open this unit is there some kind of hidden seal? In other words, can they tell that the unit has been open, thus voiding the warranty? Is this a simple repair? I saw your pictures and someone else's pictures that were put on this thread.

    My "snow" picture returned again this morning and was fixed by doing a "power unplugged" reboot again. This is happening every 24 hours now. D* has been notified and I am up to level 3 tech support and waiting on a return phone call from them.

    Should I get them to replace the unit and hope that the replacement unit is "ok", which I have a bad feeling will be the same way? Or should I try my own repair? Are you that convince you have totally solved the HDMI problem.

    Just like to hear any honest opinion.

    Thanks,

    vonzoog
     
  3. Aug 11, 2004 #143 of 1437
    mfleming

    mfleming New Member

    112
    0
    Mar 26, 2004
    Relatedly, do the Weaknees HR-10 products have the HDMI problem? Since they open them up to upgrade the hard drive, are they also fixing this problem as suggested in this thread (if it really works)?
     
  4. Aug 11, 2004 #144 of 1437
    Slardybardfast

    Slardybardfast New Member

    15
    0
    Aug 7, 2004
    I opened my HR 10-250 before returning it to CC. I searched for seals and could not find any. I thought it unusual that there were none.
     
  5. Aug 11, 2004 #145 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...

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    Vonzoog,
    honestly if you already at level 3 and you do not mind setting it up again and losing the recordings I would have them replace it. Contrary to popular belief not every one of them has this problem (yet). There is no guaranty that my "dirty" fix will work with every box and there is no way of telling if it will stop working after a while (not o mention the chance to electrocute yourself or cause more damage to your TiVo. Now that I am done with the disclaimer sort of things I have to tell you that there is no seal that will be broken if you open your TiVo and as far as I can see the only way for them to tell if you scrape the screws holding the cover of the TiVo (unless if you hit the inside repeatedly with a hammer). I used the proper tools and took the cover off 4 times already (who's counting) and I can not see a difference on the screws. On the other hand if you are the adventures type and you try to fix it (maybe still return it regardless of the outcome) we can see if this works for all TiVo's even the ones that has never been open before the problem. Right now the only people did this fix is the ones already opened the case due to an upgrade and for all we know the fix worked for us because the problem was resulting from hitting something while installing the bracket. I doubt it dough as I had signs of HDMI acting up before I did the upgrade (I thought it was normal to display gray screen when it wakes up until I change the channel or 2 seconds snow when I start to play a recordings). Even though every now and than I still get the 2 seconds snow before it starts playing a recording from the now playing list (which does not bother me much) knock on wood I had no problem with the HDMI picture ever since I installed the plastic piece.

    Regards,
    Peter
     
  6. Aug 11, 2004 #146 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    I love to hear from Weaknees and PTV Upgrade or people using the TiVo's they upgraded if they experienced this problem but I doubt that they would ever do this sort of fix. They are more professional than that. This fix is a"poor mens" solution. They are not even upgrading a unit that has issues and doubt that they even using HDMI.
     
  7. Aug 11, 2004 #147 of 1437
    vonzoog

    vonzoog New Member

    101
    0
    Jan 26, 2004
    Delaware
    Thanks pbolya,

    My wife has already told me that no matter what happens, we paid $1K for it and it better d***well work. I am going to push for the replacement. Mean while I may take a look under the hood to see if your modification works.

    Thanks again for all of your information and pictures. You seem to be actually on to a real solution for a fix (the HMDI board being out of position or loose). All of the other theories may be correct, however, at this time no one can say that any of them are right.

    Later,

    vonzoog
     
  8. Aug 11, 2004 #148 of 1437
    bxs122

    bxs122 New Member

    117
    0
    Aug 11, 2004
    Mine has been on for less than an hour and HDMI worked for five minutes before going out. I am very upset by this, particularly after waiting 6 weeks and spending 1000++.
     
  9. Aug 13, 2004 #149 of 1437
    bresslerz

    bresslerz New Member

    3
    0
    Aug 13, 2004
    I finally got my HR10-250 after 5 weeks of waiting and the HDMI output did not work out of the box.

    I plugged it into to my brand new 53 inch HDTV and the screen was very dark, with some barely noticeable colors.

    I switched to component and it works fine.

    Would DirecTV send me a new one and then I can send this one back or do they force me to be without a receiver for a while?
     
  10. Aug 13, 2004 #150 of 1437
    lonestar2

    lonestar2 New Member

    9
    0
    May 8, 2004
    They sent me a replacement very promptly and you put the old one in the shipping box. The new one worked for the HDMI to DVI connection
     
  11. Aug 13, 2004 #151 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    I'm noticing faint horizontal lines and pixel "blotches" (for lack of a better term) on black backgrounds when using hdmi/dvi. When I switch to component these issues are gone.
     
  12. Aug 14, 2004 #152 of 1437
    bxs122

    bxs122 New Member

    117
    0
    Aug 11, 2004
    Are you seeing this only on std broadcast and the tivo menus? Or are you also seeing this on HD content as well?
     
  13. Aug 14, 2004 #153 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    HD content.
     
  14. Aug 14, 2004 #154 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    bresslerz,
    D* would send a replacement first and let you return the bad one afterwords but only if it brakes after 30 days. Since yours where bad out of the box you have to return it to the retailer you are bought it from for a replacement. Wether they require you to be without the box for a while (most likely) or not is up to them. Unless of course you wait a month and tell D* that it is just broke after the 30 days.
     
  15. Aug 14, 2004 #155 of 1437
    Chris Gerhard

    Chris Gerhard Well-Known Member

    6,239
    60
    Apr 27, 2002
    AR
    The HDMI failure rate is certainly a big problem. As of this date 2/7s of the people using HDMI are reporting a failure within a few weeks. I have no idea how many of the failures are not related to a bad TiVo but are a result of bad cables, bad DVI or HDMI input on the monitor, or incorrect test of the connection. I also can't guess how many of the 5/7s that don't have a problem will develop one soon. I am in the 5/7s without problems and there is no sign at this early stage anything is wrong with mine but with 29% reported failure rate this soon, I would not be surprised if a problem shows up in the future. I would guess the chances are if no problem is evident in a few weeks, no problem will ever occur but only time will tell.

    Chris
     
  16. Aug 14, 2004 #156 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    There is probably also a small percentage of users who are wrongly assuming that their unit is DOA because the unit is initially set to an output resolution such as 480i that their display will not accept. In this case, one has to switch to component (or s-video or composite), complete the setup (don't have to activate) and then test the hdmi/dvi with different resolution outputs from the HR10-250 before pronouncing the unit DOA.
     
  17. Aug 14, 2004 #157 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    Chris,
    not quite true. Mine went dead about 45 days into it. Of course I have to mention that I did an upgrade 24h before it died so it might have been nocked out of place a little bit during the upgrade. However I was able to fix it with inserting a plastic piece between the HDMI card and a pin. I guess it pushes the card back in line. Other people reported that there's went numb after 30 days without ever opening the case. I do not want to cause a panic though. it is definately a problem but I guess we all have 90 days before the warranty runs out and if you think it is a problem you can always buy the warranty from D* for an excellent service for only a couple of bucks a month. They may not know how to build a working unit but they sure got the replacement procedure perfected.
     
  18. Aug 14, 2004 #158 of 1437
    Chris Gerhard

    Chris Gerhard Well-Known Member

    6,239
    60
    Apr 27, 2002
    AR
    Yes, that is exactly what I meant by an incorrect test.

    Chris
     
  19. Aug 14, 2004 #159 of 1437
    mfleming

    mfleming New Member

    112
    0
    Mar 26, 2004
    I had returned mine to CC a month ago. I swore I'd wait until I know they are all fixed, but I'm getting ansy! Got my new HD TV and want to utilize it!!! So, if I were to go and purchase another one now, considering I've got a good chance I'll have to return it, where would everyone suggest I buy it? Someone who will continue to replace them without a hassle, and someone who will send me the new one before I have to send the old one back. DTV?

    Thanks.
     
  20. Aug 14, 2004 #160 of 1437
    Rcam10

    Rcam10 Whatever

    93
    0
    Apr 13, 2004
    Yes, back in April I posted that by putting pressure on that card, in just the right way, I was able to keep it on. I had read where a few people claim putting hard pressure on top of the unit brought it back on for a second or two, so that certainly sounded like a connection problem.

    So, as someone that works on electronics, of course I had no problem going into the unit, and found out in mine the HDMI board was extremely sensitive to any motion. I even removed the main board that it plugs into, and soldered a few points just for the heck of it.

    I also twisted the HDMI board in all kinds of ways, driving my PJ crazy because the signal went from off, on, green, negative, snow ect. constantly, as I moved it around.

    Yeah, found a perfect spot after awhile, and was able to use it until I got CC got more in stock. But its my opinion that you will be lucky if it doesn't return. I played with that area over about a week, and thats a really sensitive connection problem.

    Also, thats the type of thing that rarely stays fixed, by doing such stuff. Another thing is that most likely if it gets jarred much at all, it will probably start back up, and the next time pressure in the same spot won't keep it on. Well, thats what I've found to be true anyway. Its going to vary from unit to unit also of course.

    It seems to me, having that type of plug in socket is just asking for trouble.
     

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