HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Aug 8, 2004 #121 of 1437
    Chris Gerhard

    Chris Gerhard Well-Known Member

    6,239
    60
    Apr 27, 2002
    AR

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    Have only had mine a few days but HDMI to DVI input on my XBR910 is working fine so I am going to keep it connected.

    Chris
     
  2. Aug 9, 2004 #122 of 1437
    dknightx

    dknightx New Member

    10
    0
    Jul 13, 2003
    I've got a slightly different problem than most:

    If I take the supplied HDMI->DVI cable and use it to hook up to my JVC HX-1U projector, the Tivo will immediately reboot (as soon as the cable is plugged into my projector). It will go through the restart process and reboot as soon as it hits the "acquiring satellites" screen. This will repeat indefinitely.

    If I unplug the cable from my projector, the problem goes away and bootup completes successfully (confirmed via component video cable).

    By the way, my Tivo was working just fine for the past several weeks via the same cable to my projector. This is a recent problem (just last two days).

    Is my HDMI output busted? Anybody else with similar issues?


    -Dave
     
  3. Aug 9, 2004 #123 of 1437
    lawnmowerdeth

    lawnmowerdeth Drunk

    103
    3
    Jan 11, 2003
    MO
    Two Questions:

    1. I will be in the market for the HD TiVo next month. Is this DVI/HDCP output problem still prevalent? I bought my TV 6 months ago, along with the Samsung DVD-HD931 player with the built in 1080i upscaler, and have had no HDCP problems with it at all, so they can't blame the problem on the TV or cable.

    2. My TV has only one HDCP input, does anyone have experience with the switchboxes I've seen available on the net, or any recommendations?
     
  4. Aug 10, 2004 #124 of 1437
    vonzoog

    vonzoog New Member

    101
    0
    Jan 26, 2004
    Delaware
    Got my new unit last Thursday and then this morning (Tuesday: just 5 days of use) all I had was "snow" on my HMDI connection. Still had sound. Started reading through this thread and decided to try a few things. The first thing that I tried worked. I unplugged the power to the TiVo and waited a few minute and powered (rebooted) back up. Everything is working fine again, for now.

    I believe, by reading everything here, that the loose connection theory is most likely the issue. Causing total lost of DVI connection and/or loose enough that connection is lost and has to be reconnected by menu settings or rebooting the TiVo unit. Either way, this is not acceptable.

    I have not voted yet since I have only had the unit for 5 days. I guess I will wait and see if the problem keeps reoccurring before I seek an exchange from D*. I don't want to open the box and take a chance of loosing my warranty.

    Is it worth getting an exchange now and hoping that I get one of the "good" (3 out 4) units???

    Any thoughts?
     
  5. Aug 10, 2004 #125 of 1437
    sushifishman

    sushifishman New Member

    75
    0
    Jan 22, 2004
    Chicago

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    vonzoog,
    Do you have a sony TV?
     
  6. Aug 10, 2004 #126 of 1437
    lonestar2

    lonestar2 New Member

    9
    0
    May 8, 2004
    First HD DVR HDMI to DVI didn't work. Replaced by Directv and the connection works great except for the very bottom row on my Sammy 61" DLP not filling in. It instead has numerous rectangular boxes reflecting the picture. It's almost like a computer monitor that needs shifting down, but there is no shifting capability per Samsung rep. Any suggestions? Component fills entire screen perfectly, and even looks better than the DVI in some cases.
     
  7. Aug 10, 2004 #127 of 1437
    vonzoog

    vonzoog New Member

    101
    0
    Jan 26, 2004
    Delaware
    shshifishman,

    No Sony. I have a Samsung HLN567W with the lipsync update making it a W1 model.
     
  8. Aug 10, 2004 #128 of 1437
    Slardybardfast

    Slardybardfast New Member

    15
    0
    Aug 7, 2004
    See my first post above.

    I went through DirecTV troubleshooting over the phone with a second level tech. His conclusion was that the HDMI output was bad.

    I returned the HR10-250 and the 5-year service policy yesterday to my local CC story. They lose ~$1200 and I lost 8 hours of my time with that crappy piece of s**t.

    I hope Hughes suffers hugely from this debacle.

    I asked the tech if they were offering an upgrade from the standard HD receiver to a TIVO unit (I purchased mine directly from CC). He responded that they are not offering such an upgrade at this time since Hughes is the only one making such a unit and that the unit is not reliable enough. He said that maybe around Christmas, the price will come down and the reliability would improve, then DirecTV would offer such an upgrade.

    I am hoping that a standalone TIVO or SonicBlue ReplayTV with HD capability will hit the market in the next 6 months or so. In the meantime, I will be satisfied with my current ReplayTV 5000 series with an upgraded (larger) HD. Actually, when the ReplayTV is fed the component output from my current Hughes HD receiver (non-Tivo), the final product is very good: a little soft, but very good.

    I will miss the capability of adding an external HD TV antenna, as the HR10-250 had 2 ASTC tuners for OTA HD reception.
     
  9. Aug 10, 2004 #129 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    With respect, I really don't understand the "all or nothing" philosophy. Sure, it would be nice if so many of these units did not have the HDMI trouble, but what's the big deal? My HDMI was bad and D* exchanged it for one that works. If this one goes bad I can exchange it again or just wait, since I seem to get slightly better PQ with component anyway. Why would I want to give up the fabulous ability to record HD over a minor inconvenience?
     
  10. Aug 10, 2004 #130 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    I agree. It does not cost a thing to replace it. I know it is a lot of hassle but this thing is a beauty when it works and if you payed $1000 for this unit you must want it bad so why give up?

    I could not return it because I already upgraded the unit. I waited 45 days with the upgrade to see if it has any problems and on the 46 days one day after the upgrade I had the HDMI blackout (which I fixed myself). Actually I probably could have restored to the original disc and pretend I never opened it but I had so much set up/upgrade done.

    EDIT: Also if you trust the poll above only 2% has multiple boxes failed. By the way if you have a bad unit do not wait for the 2 weeks to report it in the poll. That waiting period is only to state your unit is good.
     
  11. Aug 10, 2004 #131 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    While I think like you, I do UNDERSTAND the mindset. If this were a $50 item and had some glitches in it, people could live with it. But, the fact is that if you took a poll, I bet a lot of people on this thread spent as much or more on this than they did on their HT Receiver! This is a big chunk for most people to spend on an electronic component, much less on one that works as promised about 75% of the time! Just ask our wives!

    But, the flip side I ask myself is this . . . if this first iteration of the HD TIVO box had been released WITHOUT HDMI, would I have bought it? My answer was yes. But, that didn't stop me from returning the broken one for a fully functioning one.

    By the way, I got the replacment yesterday, HDMI works and yes, there is an improvement in picture quality on HDMI over Component. I can only guess that those reporting equal or better video on Component have TV's which do a worse job of converting the digital signal than the integrated TIVO converter. The SONY GrandWEGA comes to LIFE with the HDMI/DVI plugged in! Man, this was what made it worth $1,000 and all the aggrevation!!! Yes Virginia, DVI IS better!

    Now, excuse me while I resume my chanting . . .

    "My TIVO will not break," "My TIVO will not break," "My TIVO will not break," "My TIVO . . . . . . . . . .

    Oh yes, I should mention that I think I found the solution. I bought the xtended wty on the replacment. CIrcuit City charged $89 for 5 years, thus the total cost of the new now indestructible unit is $1,088. Not that bad considering that they replace in home guaranteed in 7 days and you don't return the old til the new arrives!

    Now, back to my chanting . . .
     
  12. Aug 10, 2004 #132 of 1437
    Slardybardfast

    Slardybardfast New Member

    15
    0
    Aug 7, 2004
    _____________________________________________________
    With respect, I really don't understand the "all or nothing" philosophy. Sure, it would be nice if so many of these units did not have the HDMI trouble, but what's the big deal? My HDMI was bad and D* exchanged it for one that works. If this one goes bad I can exchange it again or just wait, since I seem to get slightly better PQ with component anyway. Why would I want to give up the fabulous ability to record HD over a minor inconvenience?
    _________________________________________________________

    What can one think of a complex, multi-functional Hughes product with such a poor reliability record? I know what I am thinking. What is going to go bad next? When I had the HR10-250 for a 2-day period, not only did the HDMI not work out-of-the-box, but I had a connector failure also. When I removed one of the composite RCA cables, the entire cylindrical metal ground conductor pulled out of the chassis. I was able to push it back in place, but this is not the quality that I expect of an item costing a grand +.

    If you want to pay DirecTV a monthly fee to backup the reliability, then go ahead. Every time you get a replacement for a defective unit, you lose the use for 1 to 2 weeks. You lose your Tivo saved programs, all settings, etc. If you think this is fun, then get a Hughes HR10-250 quick, so the fun can begin.
     
  13. Aug 10, 2004 #133 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    No question- I wish the thing were better built (I too had one of the connectors come out), but where else am I going to get a HD DirecTiVo receiver right now?

    As for replacement, I have the 5-year CC plan also, and can replace it as often as necessary at no cost to me. The question is: Do I want to sit and pout about the quality of the unit and do without until something better is available? No way! With the exception of the HDMI failure (which is of little consequence, since I can use component), both units have performed to my complete satisfaction and I am delighted to have one. It is by far and away my most treasured electronic toy!
     
  14. Aug 10, 2004 #134 of 1437
    Larry Chanin

    Larry Chanin New Member

    49
    0
    Aug 8, 2004
    Sarasota,...
    Hi Rob,

    Many of us are early adopters and are used to a degree of early bugs. However, your comments seem to assume that the problems with the HD TiVo are confined strictly to the HDMI problem. From what I can tell from my own experience and from reading the experiences of the on-line TiVo community, is that the Hughes devices suffer from fundamental hardware quality issues throughout.

    I had my first TiVo, an HD TiVo, for two days. I was greatly impressed with the picture quality on the HDMI/DVI connection. I was quickly becoming addicted to the "TiVo Experience", then after two days it died. No, not just the HDMI connection, everything. It won't boot up, and I'm not alone.

    In stark contrast to the Hughes TiVo, as an early adopter, I purchased RCA's first HD satellite/OTA receiver. This receiver had it's expected early bugs, but they were all firmware related. In addition RCA was responsive in listening to the on-line community and not only quickly corrected the problems with automatic download updates, but incorporated some very helpful useability improvements as well.

    The early consumer voting is coming in on this and other on-line forums and by all accounts Hughes doesn't seem to be coming anywhere near RCA in aggressively addressing very serious overall quality problems with their device.

    Larry
     
  15. Aug 10, 2004 #135 of 1437
    mole

    mole New Member

    1
    0
    Apr 3, 2004
    I have the Sammy 56" DLP and had the same problem at the top of the screen with one of my OTA channels. I recorded the test pattern from HDNet and sure enough, the picture wasn't centered. Local Sammy authorized repair was able to center the picture just fine and it was covered under the original warranty. I would guess the 61" should have the same capability.
     
  16. Aug 10, 2004 #136 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    That's not what I ment. I agree that this is a very expensive machine and people rightfully so expect that it works all the time (let's put the early adapter argument aside). It is a tremendes hassle to set all the config up again and losing recordings are unexpectable. What I ment is that $1,000 is a lot of money for 95% of the people to buy this unit. Therefore they must want this unit really badly. In fact most of us where waiting for years for this to come out. In that respect why would you give up your dream machine (we all agree that there is nothing quite like it in todays market) just because there is a small chance that you need to repeat the CSR ordial and the re-setup (lose recordings) one (or more times). If you are afreaid that it will go wrong after the 90 days just by the warranty from D* and you are covered for life. I am pissed of at all this ordeal and I am definitely angree that I payed $1,000 for a piece of equipment that I need to patch up but I would not give it up even if I would need to return 10 units and set it up 10 times (I would start to record everything on my SD box too though). On the conrary I can't wait for the price to dropp to $600 so I can afford another 63 hours unit.

    I have a Sony KE42XBR910 Plasma (I wish Sony would have made the HD TiVo as I am sure none of us would have these issues) and I like the output of the DVI much better than the Component but I do agree with your assesment and I would have bought the TiVo even if it would only have Component outs. Besides the small quality difference what really bugs me with my component output is that it is way darker than the DVI. I know I could change the settings on the TV but than all others (like SD TiVo) would be too bright.
     
  17. Aug 10, 2004 #137 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    Larry,
    you are right about that. There are way too many problems and D* is horrible in recognizing or even admitting them (good in replacing the units though once you pass the CSR's ). Every time another member calls in with the same problem it is always an issue they never heared about. D* customer support went downhill ever since they took over the support from TiVo years ago. Why are they so slow on putting out upgrades is beyond me. The Standalone TiVo's never go wrong because by the time you notice it a quarterly upgrade already fixed it. Why can't D* release 4.0 or at least acknowledge and communicate the root of the common problems we have?
     
  18. Aug 10, 2004 #138 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    I repeat, with the exception of the hdmi failure, both units I've used performed beautifully and met all my expectations. The box does exactly and reliably what I want it to do. I'm delighted to have one. Someday, when a better unit is available I will buy one.
     
  19. Aug 10, 2004 #139 of 1437
    Larry Chanin

    Larry Chanin New Member

    49
    0
    Aug 8, 2004
    Sarasota,...
    Hi pbolya,

    I got a little taste of DIRECTV " technical service" and decided to try my retailer for a quick replacement. They responded quickly, said they were out but should get some this week. I can only hope.

    As I was saying there's a big difference between software problems and hardware problems. So I wouldn't hold my breath waiting for Hughes to fix things as quickly as RCA did.

    You are absolutely right that DIRECTV should take a much more active role in communicating with their customers. It would save them money in the long run.

    Larry
     
  20. Aug 10, 2004 #140 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    Maybe the problem is obvious. Everyone agrees that if Sony built this unit, it would be virtually problem free. Just who are these Hughes people?! What products do they make that we depend on? Satellites you say? Well, I say, so what? Look at all the Satellites that blow up on the launch pad! Satellites work in the cold, quite vacuum of space. Has a 2 year old ever tried to stuff a peanut butter sandwich in a Satellite? I think not! What business do these clowns have trying to make a serious piece of consumer electronics for use in consumer homes?! Give me a Sony, or Toshiba, or Onkyo. Are we buying a $1,000 electronic component equivalent of the Packard? Is this the greates scam in history for an electronics manufacturer? If KLH sold a set of speakers for $1,000 would you buy them? Have the people who brought us Packard Bell computers, secretly opened up shop under a new name making aerospace technology and DVR's? These are the great mysteries that haunt this this thread! :D

    On the more serious side, I'm not totally convinced that it's not a software or firmware glitch. I read the threads about brackets touching. But still nobody has said that they fixed the DOA anomaly by adjusting the card have they?

    Is there something that makes us believe this won't be fixed with a patch in the not so distant future?

    My solution remains to buy the warranty and let Circuit City fight my battle for me. When they get burned enough on these units, THEY will take up the charge with Hughes.
     

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