HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. notmestl

    notmestl Member

    118
    0
    Jun 28, 2001
    Ballwin, MO USA

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    Well here I am...
    I have had my Hd Tivo for almost a full year now. Using the hdmi port with no issues at all. Last night I sat down to watch some recordings and guess what?The picture was green with a nice hint of blue and really squiggly... ewwww. So, I got up and wiggled the hdmi cable in the back and hmm the picture corrected for a 1/2 second. ARG!!!!
    At least I am under a year I suppose. Hooked up the component for now. I have until the 23rd to call Directv and get a replacement sent out and believe you me I will. I will keep everyone up to date on the progress....
     
  2. audvid

    audvid New Member

    28
    0
    Jul 26, 2003
    notmestl

    If misery loves company, well... we have a lot of company.

    My unit was working fine - I was using a HDMI to VGA converter and all was well.

    Recently, I got a new DVI input card for my CRT and as soon as I connected it.. within minutes.. poof.. hdmi trouble. The maker of the card says his card had nothing to do with it - his card works fine with other HDMI devices.

    Anyway, if $100 is not too much for your budget, you might be better off getting CCS to fix it. I got a replacement receiver from directv. While it did work - it would go into the"too hot..." mode overnight. In addition, the card was actually glued in hard to the mother board. I am not sure why they did that. I guess they figured out CCS was doing a better job of fixing?

    Anyway, I sent the directv unit back and sent my card in to CCS for repair.

    I was another post who said..."just send the card to CCS and save yourself a lot of hassle...". He was absolutely correct. I will confirm after I receive the card back from CCS but I think its a better way to go.

    You mentioned the 23rd. You should seriously consider getting directv protection plan prior to your anniversary and while your unit is still under warranty.
     
  3. audvid

    audvid New Member

    28
    0
    Jul 26, 2003
    To those who have their cards repaired by CCS: Does the "over heat..." problem or a different failure re-appear after CCS has fixed your card?
     
  4. chengka

    chengka Av's Fan

    34
    0
    Jan 14, 2002
    Littleton, CO
    Replacement unit arrived. Defective HMDI. POS used equiptment. Filthy. D* says I should have received a new unit(original less than 1 week old). Maybe the 3rd time is the charm.
     
  5. paulcoats

    paulcoats New Member

    1
    0
    Sep 1, 2005

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    I purchased my HD Tivo from CircuitCity through the mail a year or so ago. The first one had a terrible HDMI picture. Unwatchable. You could see something, but not much. Had to purchase a new one and I was going to send the old one back with shipping paid by CC for full refund once I get the new one. Got the new one ...HDMI port did not work at all. Bought another....still no picture on the HDMI port.

    I finally talked to someone at Hughes who seemed to be failry competent. He said this is common, that some of the earlier Tivo's connection on the HDMI port is very sensitive and is easily damaged by movement. Known problem. Send it back to us and we will send you one without this issue. I asked CC about this and they said I could do this but my extended warranty would not work because it would only be valid on the original TIVO.

    I stuck with the component output because I was wary of going through a 4th Tivo and sent 2 Tivos back for full refunds, kept one.


    CC did say I could take the Tivo to a store anytime during my extended warranty and replace it at the store. They actually called the store and gave me the managers name to talk to. I never exchanged it because I was lazy had shows on it I wanted to watch. I may eventually do the exchange if I can get CC to actually hookup the new Tivo to check the HDMI before swapping it out, and I finish all my shows....
     
  6. mcatgt

    mcatgt New Member

    14
    0
    Sep 15, 2005
    Burke
    No problems yet...4 months and counting.
     
  7. audvid

    audvid New Member

    28
    0
    Jul 26, 2003
    CCS corp people gave excellent service.

    When my unit failed, directv sent a replacement. While its hdmi outoupt did work it would occasionally go into "... temp too high.." mode. it had the hdmi unit glued on to the mother board - i did not know why...

    I returned that unit to direct and sent my own board to ccs. They repaired it and returned it very promptly (1 week roundtrip). Absolutely no problem now.

    If $100 is not too much for you, I would strongly encourage using CCS and saving yourselves a lot of head ache.

    PS: I am in no way connected to CCS. If you search, you will find that others also have posted similar glowing experiences. its nice to be able to promote excellence.
     
  8. webpowered

    webpowered New Member

    28
    0
    Nov 11, 2004
    I discovered CCS from this forum a month ago. My HDMI never worked since I bought the unit in September 04. I used component only, and hesitated getting a replacement after reading stories here of people returning one after another and still bad HDMI.

    CCS repaired my card and for the first time I see the subtlety of my HDMI connection. It's been working fine now for a few weeks.

    What annoys me most, if CCS knows how to repair the cards, how come DirecTV doesn't?

    I plan on calling DirecTV soon and requesting some sort of credit for the $100 I just spent repairing what they should have repaired! (On this forum, I see differing results on asking for credit from DirecTV. Some get something, some don't.)
     
  9. Bilbrey

    Bilbrey Active Member

    2,012
    0
    Jan 28, 2001
    Sunnyvale,...
    You ask an excellent question, and I believe that DirecTV does know what the problem is and how to fix it, but is trying to avoid admitting/acknowledging the issue because of liability. CCS is getting $100 to repair the boards, and that is a profit center for them. DirecTV repairing the board would be a cost liability and they will only do it for the customers that 'squeak' ("If it's not broke, don't fix it" mentality). What DirecTV is afraid of is if/when a recall is announced, not only will the customers with known bad units return them, but customers that may have a bad HDMI port, but are just using component video now, will try their HDMI port and find it is bad and want it fixed even though they probably will continue to only use component video (they want what they paid for to be working).

    This is a huge loss potential for DirecTV, and the last thing DirecTV wants, is someone contacting a lawyer and getting a class action suit started. A class action suit would be a 'no brainer'. In fact, DirecTV even knows where all the HR10-250 customers are. It’s not like when someone buys a product and the company only knows where the product is if the customer submits the warranty card. DirecTV has a data base of customers with this product. DirecTV would have to 'make remedy' for all customers that have bad HR10-250 units. I'm not sure how DirecTV would handle customers that repaired HR10-250 units on their own, perhaps by having to offer credit on monthly service when presented with a receipt that the customer repaired the unit.

    I'm sure that DirecTV is reading this now and is very worried. DirecTV’s lawyers should be worried. This is a power keg that has a fuse, and it takes just customer to contact a lawyer to initiate a class action suit that will light that fuse.
     
  10. webpowered

    webpowered New Member

    28
    0
    Nov 11, 2004
    Well, who knows a lawyer that can start a suit? Without us having to pay lots up front?

    It's been mentioned here before, but no one really did anything about it, that I know.

    Also, I'm concerned about the changeover to Mpeg4 equipment. No one has answered if we can still use off-air antenna too? And if the TiVo will be the same familiar interface, and WHEN WILL IT HAPPEN? I'm in Philadelphia area, and didn't get my HD TiVo replaced because I was told this changeover could happen as soon as Dec 2005 and now it's said to be postponed with no firm date for DVR.

    HDMI is not the only thing wrong with the HD-TiVo. The interface gets really slow, and I've noticed some peculiarities if it's recording two HD programs at same time. I think it's too much for the processing power. Sometimes it takes a long time to change channels and part of the recording is missing. I've started leaving my tuners on the channels that will be recorded so the TiVo doesn't have to change.

    Just hope this one lasts for the months (years???) until the Mpeg4 DVR comes out.

    If mine dies, guess I could just buy a replacement, since they're less than a third of the $1000 I spent a year ago!!! (sarcasm)

    *****, *****, *****! But the HD-TiVo and DirecTV are so much better than what Comcast offers, or I would have changed ages ago!



    Don
     
  11. Bilbrey

    Bilbrey Active Member

    2,012
    0
    Jan 28, 2001
    Sunnyvale,...
    Your right, I'm sure that DirecTV will have to handle the transistion to MPEG4 carefully so that they don't open themselves up to further liability. But if they continue to provide the existing service to current users for a few years, I would expect they will be OK. (but I'm not a lawyer...)

    As to the 'other' things wrong with HD-Tivo, those are not liabilities. Units may be slow, but they work as advertised.
     
  12. Budget_HT

    Budget_HT Heavy User (of TiVo)

    990
    0
    Jan 2, 2001
    Renton, WA
    I just had my 2nd HD TiVo installed yesterday ($299 -100 special). We are using HDMI with it because both component inputs on the HDTV are already in use. After adjusting the settings on the TV (32" flat screen LCD) the picture looks fantastic, but then so does the analog input E-86 picture. A 32" screen is not really big enough to see the potential differences.

    The new HD TiVo says made in Mexico and shows no date, so hopefully it is new enough to have the newer HDMI capability. Now we start the clock to see how long everything looks good. My older HD TiVo (one of the first that Good Guys pre-sold and delivered in Seattle) has worked perfectly so far, but I have not tried the HDMI output ever, since my older 48" RP CRT HDTV does not have HDMI or DVI.
     
  13. paulj

    paulj bit pusher

    74
    0
    Jan 4, 2002
    San Diego, CA
    Add myself to the list of happy CCS customers. I got tired of dealing with the brain dead zombies at DirecTV.

    paul
     
  14. audvid

    audvid New Member

    28
    0
    Jul 26, 2003
    You are an existing customer and you are able to add 2nd hdtivo for $299-100= $199?
     
  15. Sir_winealot

    Sir_winealot Seenyer Member

    2,082
    0
    Nov 18, 2000
    Usually, if 6 months have passed you can participate in another "D* deal."
     
  16. free-1

    free-1 New Member

    3
    0
    Oct 5, 2005
    So where can I get the upgrade (CCS) here in Philly. I'm on my third hr10-250 and all have had hdmi to dvi problems. Any suggestions :)
     
  17. audvid

    audvid New Member

    28
    0
    Jul 26, 2003
  18. free-1

    free-1 New Member

    3
    0
    Oct 5, 2005
    Much much thanks :)
     
  19. Budget_HT

    Budget_HT Heavy User (of TiVo)

    990
    0
    Jan 2, 2001
    Renton, WA
    I purchased this deal just before they shut it off recently. I simply asked for it (called into retention group directly) and it was a no-hassle transaction.

    My only prior "deal" with DirecTV was $270 worth of discounts when I purchased my original HR10-250 the first month they came out. Otherwise I have been paying full fare since 2000.

    There are many folks out there subscribing for far fewer years and getting far more deals than I.
     
  20. rs808

    rs808 New Member

    20
    0
    Apr 19, 2004
    Well my new 60" Sony SXRD arrived today replacing my 4yr old Mits WS-55819. My HD Tivo has worked flawlessly for over a year using the component outputs. The mits didn’t have digital inputs so this was my first attempt at using the HDMI output. Guess what? It's dead. I get no picture what so ever when I switch to the HDMI input. The HD tivo plays out the component output even though the HDMI cable is plugged in. (As others have reported in this thread.)

    I was like #915 on VE list when some friendly person started a thread on this site stating they were available on Best Buy’s website. I was fortunate and got one. Luckily after the purchase I went to my local store to buy the 4yr extended warranty. I plan on taking it back on Monday after a full weekend of HD Football on my new SXRD. I'll report back on how Best Buy handles the warranties they desperately pitch so much.
     

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