HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
  1. Aug 8, 2005 #1221 of 1437

    rjseh New Member

    Apr 4, 2003


    I just bought an HR10-250 from BB 2 weekends ago and I haven't had any problems with the HDMI port so far. I am now wondering if I should take it back to BB and purchase through D* so I can have more than the 30 days that BB is offering. Any advice on this one from any of you out there?

    I went with BB because overall it was cheaper to go through them.

    Please advise.

  2. Aug 8, 2005 #1222 of 1437

    tem Well-Known Member

    Oct 6, 2003
    the warranty is 1 year regardless of where you purchased it.
  3. hokey_days

    hokey_days New Member

    Dec 30, 2002
    My warranty on the HD tivo is ending this month.
    In light of the major problems, I wonder if I should call and ask for a replacement?
    or just take my chances it never fails?

    I guess my question would be, if it has worked fine for 11 months, am I good to go, or do I still run a high risk of an HDMI failure?

    I am not interested in the "use component" instead.

    Also, in light of Directv's announcement they are not promoting TIVO anymore, as well as Directv's decision to use MPEG-4 (HD TIVO uses mpeg 2), I am looking out for myself (Sad to say..I think Directv has ROYALLY f'd the early adopter crowd. We spent $1000 bucks for Christ sake!).

    any advice appreciated.
  4. Bill Milford

    Bill Milford Wizard

    Jan 16, 2000
    Dallas, TX, USA
    I got HD TiVo in April/May 2004. Just got set with HDMI -- guess what?

    HDMI failure. If i flex the board it will work.

    15 month old 3 months out of warranty. I guess I will just use component until they swap it out for something with MPEG4...
  5. webpowered

    webpowered New Member

    Nov 11, 2004


    My HDMI never worked. I thought of getting a replacement, but waited to see if people really got new ones that worked. I asked someone at DirecTV about it recently, and this particular support tech said they would only send a refurbished unit after 6 months of the warranty, not a new one. I suppose I could ***** and get a new one somehow, but the same tech said the big markets like New York and Philadelphia and others could be replaced with MPEG4 DVR's and compatible dishes as soon as December O5, so I don't mind watching the HDTV TiVo using component for a few more months.

    I wonder if the MPEG4 box will let people watch off-air locals the way the HDTV TiVo does? The tech didn't know.

    I asked if the MPEG4 box would have the TiVo interface, and he said he heard it will.

    He said all the locals in each market will be available on satellite in HD, and eventually most satellite channels (MAX, STRZ, TBS, etc) will be available HD too.

    Still seems a waste to have paid $1000 for the HDTV TiVo that will be replaced in less than 2 years. I did get a $200 credit from calling the retention department last winter though.

    Anybody have any comments about MPEG4 boxes and available channels, etc?

  6. HoosierDaddy2000

    HoosierDaddy2000 New Member

    Aug 4, 2005
    I've had my HR10 for 2 days and HDMI is shot--totally pink picture that keeps coming back again and again. I'll call DTV tonight and see if they give me the run around.
  7. tswon

    tswon New Member

    Dec 22, 2004
    SF Bay Area
    My unit worked well since last December. I turned on the TV yesterday and got some strange blotchy colors (sort of like looking at a photo negative). While I was on hold with Directv, I hooked up the Component cables instead and it fixed the situation. The CSR said their engineer will try to address my HDMI issue in the future. They are not replacing the unit.
  8. paulj

    paulj bit pusher

    Jan 4, 2002
    San Diego, CA
    I bought one of the first 250s and the HDMI has been flawless until this morning, it is now pixelized, it looks like there are only 256 colors available, this is especially evident on flesh tones. Sometimes there's no picture at all. I took the DVI board out, the soldering looked reasonable except that few of the vias were filled. I tried filling the vias around the outside connector and reinstalled the board. This didn't seem to change much. By wiggling the board around I was able to change the video between totally gone, mildly pixelized, wildly pixelized and snowy. Even without moving anything sometimes the signal would change between these. I'm using the component cable now and contemplating my next step. I'm temped to give it to one of the girls at work and have her resolder it. Maybe I'll give DirecTV a call but I'm not excited about get a refurbished unit. Any other suggestions?

  9. hokey_days

    hokey_days New Member

    Dec 30, 2002

    Just to follow-on to my post, I called Directv last Friday and advised them of my actual HDMI problem. The guy claimed I had a bad cable, so I told him to ship a new one. He said he had no way to just ship a cable, so I told him to ship a new unit, he said he could not do that, he then transferred me to a supervisor at my request. During the transfer, I was hung up on.
    I went to Radio shack and purchased a new cable, and problem still exists (looks like I am only getting 256 colors, kinda like on Windows when it is not set at 16bit, but only 256 colors).
    I will call again as my warranty ends in less than a week.
  10. hammer32

    hammer32 TiVo Combat Crew

    Jul 4, 2001
    North America
    Just got an HDTivo installed today. I have the HDMI cable hooked up to my Sony HDTV with HDMI in. When the TiVo starts up I don't see anything over HDMI until the screen that says "Amost there (just a few more minutes, or something like that)." When that screen goes off I get any further signals from the TiVo over HDMI (System Info reports none connected). Another TV hooked up to composite then shows the DirecTV logo'd screen detecting satellites.

    If I restart the TiVo the same thing happens, HDMI works fine for the first screen, then stops working. It doesn't appear to be dead, just no longer detected after some part of the boot process. Unplugging and replugging the cable and wiggling it don't seem to have any effect.

    If it was just dead I'd be happy with component, but since it works briefly after every reboot I'm in a troubleshooting mood :) Anyone else have a part-time HDMI port?
  11. hammer32

    hammer32 TiVo Combat Crew

    Jul 4, 2001
    North America
    Downloaded 3.1.5f and restarted, same indications on the HDMI. Three hours later we're watching our first recorded progam (Garfield on HBOHD, in case you care :) ) component goes out, switch video inputs to the HDMI and there's a nice crisp picture now...
  12. Brewster

    Brewster New Member

    Jul 8, 2005
    I have found that if i unhook the hdmi cable from the back of my receiver before i turn my tv off , it works fine. have
    not had a failure (over heating message on screen) in 6 weeks. DTV told me to buy a $250 cable to fix.

    Hope this helps someone
  13. hokey_days

    hokey_days New Member

    Dec 30, 2002
    Directv told me to buy a new cable too, I resisted at first but then went ahead and bought a $60 cable from the Shack. Of course this did not solve the problem.
    I eventually got them to send a new one in warranty, after threatening legal action.
  14. elshagon

    elshagon New Member

    Aug 27, 2005
    The HDMI is DOA on mine as well. The installer will be back tomorrow or Monday to try another unit. Perhaps we'll try the firmware upgrade as well. Anyone who's had HDMI problems ever find a solution instead of constantly switching out for new units. I'll have to read thru the entire thread, but guess I'll contact directv just so they know I have the problem so when it happens again there's already a note on it. It stinks that such an expensive piece of hardware can't get their HD connections working properly. No wonder they're clearing these things out. Unfortunately I found this thread as I was going thru the install today or I may of had second thoughts.
  15. henryld

    henryld New Member

    Aug 15, 2005
    Friendswood, Tx
    Self installed my new unit last weekend with HDMI to DVI out to my Toshiba 42H83. Terrible PQ with red/pink cast and a photo negative like appearance. Switched to component out and all was fine. Unit upgraded to "f" soft/firmware during the week so I tried the HDMI out again today with the same result except the cast is now blue. What gives?
  16. flamedog

    flamedog flamedog

    Feb 17, 2005
    Wow...I don't keep current on these threads all that much...thought I was the only one still tinkering with the HDMI to DVI issues. Just wanted to add my info.

    I finally figured things must be fixed decided to get my HR10-250 that had the HDMI card get fried back in March of '05 swapped out.

    I was hoping to be able to keep my programming by simply taking the good HDMI card out of the replacement receiver and swapping it into my existing receiver--as I had heard others here do successfully. Unfortunately somewhere in the last year the HR10-250's have switched over to a new motherboard with a different HDMI interface socket. So the cards could not be swapped. I don't know what the names of the different socket styles are but they are completely different.

    So then I tried swapping the hard drives only to get the Error #51 so in the end I just sent back my unit with the bad HDMI card and my hard drives...figure the new drives might be better anyway???

    So everything has been working just fine--watching mostly SD sources running mostly 480p to my NEC 42XM3. Also got retention to give me the 3 months of free Showtime including SHOHD and also the discounted HD package for 6 months (for my hassles).

    Only problem...not sure what happened...starting this morning my Aspect ratio and output image sizes are all whacked out. The onscreen Tivo menus are chopped off on the right hand side and appear to have extra large "margins" on the right hand side. Then if you adjust the TV's screen size to fix the menus...the programming is all messed up...offcenter or uneven bars...all kinds of craziness.

    Anyone else see this issue or know of a thread already started on it. Maybe I'll post a separate topic.

    Anyway...wanted to put the info about the different hardware platform out here in case that hasn't been covered.
  17. zzzzdoc

    zzzzdoc Inspector Gadget

    Oct 18, 2004
    Tampa Bay,...
    Just had my second unit fail. After working just fine for a number of months. :(

    DirecTV well aware of the problem. Asked if I wanted another unit sent without me asking first. Same 2-5 day answer as the others.

    Wish I could change my vote on the poll.
  18. MarkBarbieri

    MarkBarbieri New Member

    Aug 15, 2005
    Unit installed 8/17. No problems.
  19. vfzaman

    vfzaman New Member

    Aug 28, 2005
    suburb of...
    Bought my first HR10-250 in Jan 05 (build date 9-12-04) at CC, worked fine until today when the picture went to a pink or green image that looks like a photo negative. Wiggling the cable connection to the HDMI port flickers with the corrected colors, but goes right back to the green or pink image when the wiggling ends.

    Bought my second HR10-250 in Mar 05 (build date 9-29-04) from Amazon seller, HDMI board/port was DOA. I called D* and was told my HDTV wasn't compatible yet and if I would wait a few months for the software upgrade it will work fine. Used component connection and assumed D* was correct about SW issue. Tested this HR10-250 HDMI port today on all 3 of my HDTVs, and found it was not functioning on any of them. Shame on me for believing D* on this!!

    Called D* today and service rep, Damien, tried for approx 20 minutes to tell me how a software upgrade would correct both HDMI problems. I was patient but persistent, and finally when I explained how I work on building computers, installing operating systems and performing hardware and software upgrades, etc., he listened. I explained how I had carefully ruled out software issues by testing both units with a number of HDMI-HDMI and HDMI-DVI cables, connecting other HDMI devices to insure cables and HDTV HDMI ports were functioning properly, and connecting both HR10-250s to 3 different HDTVs, and he finally agreed to replace both HR10-250s. I will lose my precious HD content on both units, but hopefully I will get replacements with the newer HUGHES HDMI 1035849 CARDS with the rectangular connector at the junction of the motherboard, and will avoid further HDMI problems!!

    I also bought a Hughes HTL-HD DirecTV Reciever in Sep of 04 (using the HDMI connector) which has worked flawlessly.
  20. Jon65

    Jon65 New Member

    Aug 25, 2005
    I purchased my HD-TiVo back in March. I tried out the HDMI port when I first got it. Worked fine with my Sony 34XBR800. I then used component to take advantage of switching through my AVR. In June I got my tv calibrated, and decided to try out the DVI port to see how good it looked. Of course my HDMI output was "solarized" by that time. Instead of going through the motions with D* (arguing on the phone, getting charged $1000, arguing some more, losing my recorded shows, getting a new receiver that would then fail again, etc.) I decided to spend the $100 and go the CCS Corp. option. I sent my card out, got an e-mail when they received it, and in a couple days had it back again. Put it in my HD-TiVo and it has been working ever since. It was worth the money for me because I hate the hassle and frustration I would have encountered.

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