HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Aug 5, 2004 #101 of 1437
    falstaffpac

    falstaffpac New Member

    83
    0
    Nov 12, 2003

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    I wanted to share with you what I did to correct this problem. My results were based on pbolya's success discussed earlier in this thread. My HDMI stopped working after the addition of the TwinBreeze last week, I've since been using component. I decided to try a few things tonight. First I removed the screws anchoring the HDMI card and unseated the card from the circuit board. I then re-seated and tried applying pressure to different points on the card, none of which resulted in a picture.

    I then straightened the anchoring pin and applied forward pressure on the card with a small screwdriver. When pressure was applied about 7/8 down the back of the card, the picture came on. I then took a small peice of metal and wedged it between the anchoring pin and the HDMI card. Presto, picture. My picture has been very stable since. I've unplugged the HDMI cable several times and always get a picture when I re-insert the cable.

    I'm not trying to advocate that any of you do this, but for those of you who have already voided your warranty, I give you the solution which worked for me. Be very careful tinkering inside your Tivo if you have power going to it. I got a jolt when sliding the lid back on. I did take a picture so you can see what I did, but I can't get it posted. I will forward it to anyone who wants to see it.

    Now, about those darn logos....

    Cheers,
    Falstaffpac
     
  2. Aug 5, 2004 #102 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    Not that I'm not thrilled to hear this, but what about anyone whose HDMI died of "natural causes" and not due to an upgrade? I would like to hear from someone who fixed a failure from the factory in this manner. Is the rash of failures due to the same problem? Or is this fix only for those who accidentally jostle their board while performing an upgrade?

    BTW, how long is the factory warranty anyway?
     
  3. Aug 5, 2004 #103 of 1437
    pfdv

    pfdv New Member

    23
    0
    Jun 24, 2004
    San Jose, CA
    quote:
    --------------------------------------------------------------------------------
    Originally posted by wizman44
    The other thing I can't figure out is, is the picture quality really better with HDMI as opposed to Component? All my electronics buddies and 1 guru say it doesn't matter. This seems illogical because then why would they put a HDMI jack on in the first place?

    --------------------------------------------------------------------------------


    Also, for digital displays like DLPs, the analog signal from the component video is converted back to digital to work the mirrors in the DLP chip. So you have an unnecessary conversion to analog and then back to digital. With DVI and a DLP TV it's digital all the way to...your eyeballs?

    Francois
     
  4. Aug 5, 2004 #104 of 1437
    falstaffpac

    falstaffpac New Member

    83
    0
    Nov 12, 2003
    I feel I should clarify my statement. I do not wish to implicate the TwinBreeze as the cause of my HDMI failure, although I think it contributed to it. As you know, others have had their HDMI fail without upgrading. When placing the TwinBreeze into the Tivo, I bumped the HDMI card and I believe this is all that was necessary for it to stop working.

    I'm happy with my TwinBreeze. I have used Weaknees products in the past and expect to in the future.
     
  5. Aug 5, 2004 #105 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...

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    Falstaffpac,
    If you PM me your picture I will post it for others to see. Also does everyone who has this issue are missing logos ? I am thinking that they where maybe playing with our TiVo's trying to fix some HDMI issue in the factory and than they reset it with clear and delete (which removes logos) before they sent it to the retailers. Now that fix is acting up. That is my conspiracy theory anyway.

    Regards,
    Peter
     
  6. Aug 5, 2004 #106 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    Here is Falstaffpac's picture
     

    Attached Files:

  7. Aug 5, 2004 #107 of 1437
    jeshaffer

    jeshaffer New Member

    41
    0
    Feb 15, 2004
    I have a 250 with what I believe is bad HDMI out of the box. The "support" person told me to try to find another cable and test it and call back if that does not work. Pic quality appears to be downrezzed like a high def background in 16 colors on a PC CRT. Do you believe this is indicative of a HDMI failure?
     
  8. Aug 5, 2004 #108 of 1437
    Aiman

    Aiman Gone west.

    131
    0
    Jun 29, 2000
    Peoria, IL
    jeshaffer, I have the same problem. Brand new unit just fired up last night.

    The DirecTV CSR said that I had to get it replaced by the vendor, not D*. Sigh...

    --Mark
     
  9. Aug 6, 2004 #109 of 1437
    jeshaffer

    jeshaffer New Member

    41
    0
    Feb 15, 2004
    Thats interesting airman, D* csr told me to try a different HDMI cable and if that did not work they would ship me a replacement unit. I am sure I will be calling back this afternoon. I would call back again if you want a cross ship.
     
  10. Aug 6, 2004 #110 of 1437
    jeshaffer

    jeshaffer New Member

    41
    0
    Feb 15, 2004
    Update for Aiman. I called back after the $130 cable did not work and they said I needed to exchange the HD Tivo with Circuit City. I said "This is ludicrous, I think I will just return it and then look at all of my options". Was placed on hold for a couple minutes and they said they would ship me a new unit instead.

    I double checked to ensure that it was new and not a refurb. They ensured me it would be new. I will check the build date etc when I receive it. Also these are the things they offered me.

    Mulitswitch
    $150 credit
    6 mos free HBO
    3 mos free Showtime (3 more at $2 mo on a second call)
    6 mos free HD package(had to mention reading about the HD activation on this one.
    $5 off Total Choice plus locals for 6 months

    I still have not activated this unit.

    I am surprised that they did not offer anything else when I was so aggrevated about the HDMI problem. I will ask again when I call back to activate the new unit.
     
  11. Aug 6, 2004 #111 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    Received my replacement from DirecTV today, built 7/6 Mexico, has logos. After going through the welcome screen the screen went black and my display indicated "no signal". My heart sank, as I was sure I'd gotten another one with bad HDMI. But I connected via component so I could see the menus, set up the up-resolution change buttons, plugged the HDMI cable back in, changed resolution from 480i where is was at startup and VIOLA! It works! The problem was that my display does not accept 480i through DVI. So when you get your replacement be sure to set up the outputs before you pronounce the HDMI out as dead. (Long thread- I'm sure this has been covered before.)
     
  12. Aug 7, 2004 #112 of 1437
    videoholic

    videoholic New Member

    272
    0
    Jan 14, 2001
    Tampa, FL
    Same problem here as well.

    Sent my info to Robert at VE and I should be getting a replacement from Direct TV. He took care of it for me.

    You guys were saying you hope you get a new one and not a refurb. Wouldn't you rather have a refurb? At least it was looked at and fixed by a human.
     
  13. Aug 7, 2004 #113 of 1437
    ericlhyman

    ericlhyman Member

    140
    3
    May 19, 2001
    Silver...
    My unit was built on July 5. Where does it say whether it was built in US or Mexico? HDMI to DVI did not work right out of the box.
     
  14. Aug 7, 2004 #114 of 1437
    ericlhyman

    ericlhyman Member

    140
    3
    May 19, 2001
    Silver...
    Will signals actually be down-rezzed if the component out connection is used?
     
  15. Aug 7, 2004 #115 of 1437
    Slardybardfast

    Slardybardfast New Member

    15
    0
    Aug 7, 2004
    Just installed the HR10250 today. No picture from HDMI, nada, nothing. I do have a picture with component outputs. I have not activated service so all I am looking at is the startup screen. Manufacture date July 14 by manufacturer #400. No country of manufacture shown on the unit.

    I am returning to local CC store.

    Just wondering, do I need to activate the system to see something out of the hmdi output?
     
  16. Aug 7, 2004 #116 of 1437
    Dan Herrmann II

    Dan Herrmann II New Member

    29
    0
    Dec 8, 2002
    Well - I'm now on #3, and it too has a dead HDMI. Should I order #4 now, or wait till they figure out how to fix it (assuming it CAN be fixed).

    Methinks it's time for DirecTV to recall these puppies and fix them.

    You know what really stinks - when you call DirecTV they claim that you're the first AND ONLY person that has ever had the problem. After an hour on the phone, they finally 'capitulate' and send me another. (I have the D* protection plan). This has got to cost D* a lot of money to FedEx $1000 receivers across the country and back again.

    Come on, DirecTV - fix the problem!!!


    (By the way, HDMI, when it works, has a GREAT picture! Defintely better than composite - that's why we care so much)
     
  17. Aug 7, 2004 #117 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    On the box.
     
  18. Aug 7, 2004 #118 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    Did you try it with different output resolutions? Mine was initially set at 480i, which my TV does not accept. At first I thought it was dead until I switched to component and changed the resolution out.
     
  19. Aug 8, 2004 #119 of 1437
    Larry Chanin

    Larry Chanin New Member

    49
    0
    Aug 8, 2004
    Sarasota,...
    I've had my HD TiVo for all of 2-1/2 days, and all during that time the HDMI connection worked flawlessly.

    Now, just a few hours ago the unit absolutely refuses to boot up. A number of others with both standard and HD TiVo have had this problem. Those with experience in this sort of thing speculate that we're dealing with a hard drive quality issue (as well as this HDMI quality problem).

    The ironic thing about this is that throughout this hard drive failure I get a very nice video image via HDMI displaying a message saying "Almost there. A few more seconds please...", but then of course nothing happens. :(

    Larry
     
  20. Aug 8, 2004 #120 of 1437
    mjstonez

    mjstonez New Member

    5
    0
    Aug 8, 2004
    I have had mine for 2 days. HDMI seems to work here and there but not constant....now I get a screen of snow then green, then snow....then green! Very dissapointed! I will hook up component for a few weeks and give DTV some time to maybe fix this......
     

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