HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Chris Gerhard

    Chris Gerhard Well-Known Member

    6,239
    60
    Apr 27, 2002
    AR

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    If you are certain the HDMI port is bad and you would like to use HDMI, I think it is worth contacting DirecTV to get the replacement. I don't know the current policy regarding replacement or if your HR10-250 HDMI problem would still be covered by warranty 6 months later but contacting DirecTV is free. I have used mine connected by HDMI>DVI and believe the picture quality is very slightly better than component with my Sony XBR910.

    Chris
     
  2. sixpak

    sixpak New Member

    2
    0
    Apr 20, 2005
    My system worked perfectly for months. I have it connected to a SIM2 HT300+ projector. I am getting the bogus temp alarm shutdown when I connect the HDMI.

    Everything works perfectly if I disconnect the HDMI and use component.The 3.1.5f software has been downloaded.

    Is it possible that the new software killed the HDMI for my system?

    Will a replacement unit work the sameway if indeed it is a 3.5.1.f problem?

    Alan
     
  3. dstott

    dstott New Member

    4
    0
    Feb 5, 2002
    Mt. Airy, MD
    New HR10-250 arrived this week for connection to my 50"Samsung DLP (DOA, but Samsung replaced entire light engine, so it's great!) HDMI DOA. Pixelization of menus and everything on Tuner 1. Seems to be Video 1's video processor as it affects both Satellite feed and OTA channels. D* gave me no grief and immediately processed a replacement. They issued me a transaction number and assured me the recovery kit would accompany the new unit. We shall see...
     
  4. drjeckl

    drjeckl New Member

    18
    0
    Jul 18, 2004
    Long Island, NY
    It has been well documented in the first few pages of this thread (July-04) what the likely problem has been and the temporary remedy in order to avoid the replacement shuffle.

    This box is simpler than a PC. It has one expansion slot, the HDMI slot. The card doesn't seat correctly. That's it! Do the workaround that was discovered by the guys on this thread or keep whining about D*.

    I'm just as pissed off at D* as eveyone else is on this QA issue.

    But really, man, chill. As you said, quoting AbMagFab "
    I personally agree; HDMI is superior to component. Live with it or do something about it; D* ain't.

    .jce
     
  5. bertschb

    bertschb New Member

    74
    0
    Jan 27, 2004
    Salem,...

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    Reseating the card doesn't fix the false overheat message. I've got that message on box#2 (older design) as well as box #3 (new design with properly seated card).

    Other than that your advice is good.
     
  6. MichaelK

    MichaelK Active Member

    7,308
    1
    Jan 10, 2002
    NJ

    curious -

    is there an obvious physical differnce in the "new design" boxes?

    I wasnt aware.
     
  7. rmklaw

    rmklaw New Member

    20
    0
    Apr 14, 2005
    I am on my third one. The first two lost HDMI Video. The new one lasted 7 days and I just lost HDMI sound.
     
  8. scrummie2

    scrummie2 New Member

    10
    0
    Apr 24, 2005
    Charlottesvi...
    Just bought my unit - made in Mexico July 04 (I live in a smaller town and they haven't sold the first lot out yet). HDMI DOA. I'll exchange it eventually (bought the extended warranty)
     
  9. obi1

    obi1 New Member

    84
    0
    Dec 5, 2001
    Milpitas, Ca
    Just installed replacement unit. HDMI hookup to my Mitz DLP tv functions ok except no audio when on HD programming either from D* or OTA. Have 250 set to dolby digital. Change to no dolby digital and I have audio on all programming. All works well when I direct audio thru my C1 Parasound Preamp, but of course this is receiving audio signal from 250 via optical cable. I guess someone(tivo or mitz) assume that if you have a HD TV and wish a HDMI connection, that you will be watching your HD programming with no audio or if you wish audio, that you will disable dolby digital in your 250. So for now I will be switching back to component(all is well everywhere with this) until I get a solution from the miscreants responsible for this fiasco. No, hooking up analog rca cables from my 250 to the HDMI composite audio inputs on Mitz tv does not give me sound on the tv when dolby digital is selected and am tuned to a HD channel.
     
  10. rmklaw

    rmklaw New Member

    20
    0
    Apr 14, 2005
    For the first week with this unit (3rd one) both audio and Video HDMI worked perfect with HD channels. All of the sudden the sound quit through HDMI. Works through optical. Bad HDMI interface card I guess.

    Anyone knows if there is a compatible HDMI interface replacement card?
     
  11. bertschb

    bertschb New Member

    74
    0
    Jan 27, 2004
    Salem,...
    Yes, they changed the way the HDMI card connects to the MB around the first of the year. I removed the cover on unit #2 and unit #3 (made Jan 2005) and they are different. I think somebody posted pictures here a few dozen posts ago.

    It didn't matter for me. I still get the false overheat message after about 10 days of use.
     
  12. MrCoolDu4

    MrCoolDu4 New Member

    31
    0
    May 18, 2002
    I feel your pain. I went thru this crap myself and finally gave up in September of last year after 3 dead replacement units from DirecTV. I used to check this forum everyday but it became so time consuming I finally had to move on. And I too have mistakenly gotten charged the $1000 by DTV for a unit I returned. Save your FedEx receipts!!! I became so frustrated that I gave up and have been living with my component output ever since. Well now my warranty is about to expire and I am ready to try and get some satisfaction.
    Is it at all possible that these updates have restored my HDMI ? I've always thought that was simply an excuse on DTV's part to avoid having to replace all these dead units and buy more time. I suppose I'll have to plug it back in before I make the call.
    As I said my warranty is about to expire and that’s what has motivated me to pursue this again. Another option for me is that I originally purchased this unit from CC and the other day I got extended warranty papers in the mail. I’m thinking $79 for another year’s coverage would be worth it if I could take it there and dump it on them. And I’d switch to Comcast if it weren’t for the fact that I have a lifetime Tivo subscription with DTV.
     
  13. obi1

    obi1 New Member

    84
    0
    Dec 5, 2001
    Milpitas, Ca
    Upon further experimenting swapping cables around, it appears that my piece of %^$%^ Mitz(not the first time I have had problems with Mitz and their poorly engineered stuff) is the guilty party in my inability to play an HDMI audio signal thru the Mitz internal speakers when the 250 is set to dolby digital. I can go thru my C 1 Pre-amp using the optical cable from the 250 to the C 1, but an HDMI cable to the Mitz does not allow sound when the 250 is set to a HD channel. I can get sound when the 250 is set to non dolby digital(but do not understand why the 250 does not have a "both" option specified in their selection menu--yes I do know you get both when you select dolby digital but not down the HDMI cable-- like any half way clever engineer would have designed, but that is another story). I dislike Mitz TV's intensely, especially wastes of my time like this, their crummy pic in pic support(compared to Sony), their sloooooooooooooooooooooow tuner and poor customer support.
     
  14. rmklaw

    rmklaw New Member

    20
    0
    Apr 14, 2005
    And.... to add salt to the wound, a replacement unit showed up at my door from D to replace the week old new unit from a dealer, but the shipment had an old refurbished unit inside, open box and beated up box. No wonder the units don't work on arrival. Needless to say, I did not want to touch it. :eek:
     
  15. dstott

    dstott New Member

    4
    0
    Feb 5, 2002
    Mt. Airy, MD
    New TIVO arrived from D* today. So far, the HDMI is working and everything looks good. It was brand new in a perfect sealed box, made in Mexico and no date at all. When booted, it had the "E" software. The HDMI connection made my SD image quality much better. I hope the "F" upgrade doesn't kill it! Nobody at D* gave me any crap , at all, during the replacement process.
     
  16. whsbuss

    whsbuss Advanced Member

    533
    0
    Dec 16, 2002
    Phila, PA
    My recent replacement unit also had no manf. date and made in Mexico. I left my phone line disconnected to avoid the "f" update.
     
  17. obi1

    obi1 New Member

    84
    0
    Dec 5, 2001
    Milpitas, Ca
    Three days now waiting for Mitz techs to call me back. The several trainee techs that I spoke to at Mitz do not have any idea as the problem as I outline it is not in their canned scripts. Really annoying each time you call that you have to go thru who you are, what your address is, then your phone number(all this and you just went thru the same thing yesterday when you called and they already have all this personal info on their database) and then you must again relate the whole problem, wait for the trainee to talk to someone, get back to you and tell you that you are being "escalated". I was promised a call back from a development tech within 24 hours. Still waiting. Again, why I suggested that Mitz has among the worst support of home theatre vendors. Oh sorry some would say that D* has with their 250. Lost my head again.
     
  18. KenW

    KenW New Member

    275
    0
    Mar 19, 2001
    Twin Cities
    Well, I just joined the club. My HDMI failed this week. I tried all the easy fixes, and then called. They are shipping a new unit on Monday.

    What a pain!
     
  19. falz

    falz Some Title

    104
    0
    Mar 29, 2002
    Madison, WI
    The HR10-250 does not put an audio signal over HDMI when it's set to DD + when the channel you are watching is DD- regardless of TV/receiver. You have to use the optical cable for this, no way around it. I tested this every way possible, and that's just the way the TiVo was made. Apparently the HDMI spec doesn't (didnt?) support DD 5.1 at the time. Rumors are that an HDMI spec supports it now, but I'm not certain of this.

    --falz
     
  20. obi1

    obi1 New Member

    84
    0
    Dec 5, 2001
    Milpitas, Ca
    What surprises me(not the fact that the 250 designers play with less then a full deck) is that this has not turned into a bigger scandel. Seems that most 250 owners have not complained about it. Some have said that HDMI digital worked on certain model TV's. Friday afternoon at 3 pm I did receive a voice mail from Mitz(of course 3 days late and I had said to call me in the morning). The tech in his voice mail asked me to provide the make and model of my HD sat receiver that I was attempting to interface via HDMI. Perhaps he will be telling me that the 250 is indeed the culprit. I will post what I hear.
     

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