HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Aug 1, 2004 #81 of 1437
    cnr1089

    cnr1089 New Member

    44
    0
    Aug 8, 2002
    Mountain...

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    Ok, so I opened the box and "re-seated" the HDMI card, no go. I think there are faulty parts and they are trying to blame it on a moving part to blame the shipping rather then the actual box.

    I guess I have to wait for my replacement:-(
     
  2. Aug 2, 2004 #82 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    I tried that (resetting/restarting, changing cables, unplugging, etc.). None of that worked. I think I'm in agreement with those who have suggested a hardware failure or mfg. defect.

    I haven't opened the case to poke at the connectors. I'd be curious to hear from anyone who has, since many keep suggesting its nothing more than a loose connection. But, I'm skeptical. Afterall, what are the chances that hundreds of boxes are put together with the same loose cable. Maybe we should be looking to see if all the defective ones were put together at 4:59pm on Friday, or immediately prior to someone's break!

    My bet is it's a more severe design flaw or defect.

    As for what to do, with boxes still selling on eBay for upwards of $1500, I wonder if I could sell this one for what I paid (or maybe even an extra hundred bucks or two) if I sold it as is and disclosed that the HDMI doesn't work. For those out there who don't use HDMI or DVI, it would work perfectly.

    So, maybe I can make some lemonade out of this lemon? Any takers?
     
  3. Aug 2, 2004 #83 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    That's not the TIVO, it's your choice of program! (JUST KIDDING!, Don't get mad!):D
     
  4. Aug 2, 2004 #84 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    Based on what I read here, I called DTV to tell them I had the problem and see if they'd just send me a replacement when they had one available (I'm using component vid w/no problems in the meantime).

    As noted in some prior posts, I am the first person the supervisor has spoken with who has experienced the problem. I told him there are literally dozens of others reporting the problem and an actual poll shows about 20% to 25% failure rate. He dismissed it as unscientific and said that I should return it to the retailer. He was rather certain that the next unit wouldn't have the same problem.

    At least I can take comfort in knowing that I'm the only one who has experienced this problem! ;)
     
  5. Aug 3, 2004 #85 of 1437
    bandomir_m

    bandomir_m New Member

    1
    0
    Aug 2, 2004
    Austin, TX

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    I'm a first time poster so please be gentle.

    I also have just acquired the new HD TIVO, and am having DVI/HDMI issues. I'm experiencing the same issues as unixadm and zamboni_dog.
    Have either of you resolved the problem ???

    My component HD works fine, but the HDMI to DVI gives the posterized/negative looking pink image.

    I'm feeding the DVI signal into a Dtronics DVI switch (which is HDCP compliant) and then to a Sceptre 30" LCD TV (also HDCP compliant).

    I know that the LCD TV, and the DVI switch are HDCP compliant, and they function properly, because I'm also using a Samsung STB (SIR-T165) with the DVI output (set at 720P/1080i both resolutions work, but 720P is native).

    I'd like to know the best way to resolve this as my 30 day window to return the unit to CC is going quick.


    Thanks, Martin
     
  6. Aug 3, 2004 #86 of 1437
    evdb

    evdb New Member

    1
    0
    Aug 3, 2004
    Monkton, MD
    After calling Tweeter to complain, they told me my HDMI to DVI problem was isolated. Hard to believe after seeing this forum.

    I got my HD DriecTivo unit in June, the HDMI to DVI connection failed in early July, and I am still waiting for a replacement from Tweeter. DirecTV said I had to go through the retailer for warranty. Many posts dispute that.

    BTW, I am now using the Component connection and it simply doesn't compare to DVI. I would never consider a set without DVI.

    Is there a future for this box?
     
  7. Aug 3, 2004 #87 of 1437
    unixadm

    unixadm Super Moderator Staff Member

    8,775
    144
    Jan 1, 2001
    Georgia, USA
    My resolution was to return it to CC and get a refund. I figure I will wait until I hear that there is a definite resolution to the problem before getting a replacement.
     
  8. Aug 3, 2004 #88 of 1437
    Moral Kiosk

    Moral Kiosk New Member

    10
    0
    Apr 5, 2004
    McLean, VA
    I called Directv instead of CC and they fedexed me a replacement box within two days. I figure I'll ride Directv for new boxes each time they fail, until they get it right. I don't trust Circuit City.
     
  9. Aug 3, 2004 #89 of 1437
    Toeside

    Toeside Circa Dec 2005

    3,386
    0
    Feb 14, 2002
    St Louis, MO
    I don't understand. You can get it replaced under warranty, so why would you want to try to sell something not 100% functional and deal with the headaches that would go along with it?

    If you just want to sell it, get it replaced, then sell it.

    Craig
     
  10. Aug 4, 2004 #90 of 1437
    Watchguy

    Watchguy New Member

    6
    0
    Apr 27, 2004
    Mesa, Arizona
    I received mine on 8/3 Hdmi/dvi dead on installation. Blank screen on TV, Mitsubishi 65". Component output works fine. I have been using Sony Hi def receiver conecting through dvi with no problems. DTV tried to tell me that it could be a bad cable. I asked them to send a new cable along with my new tivo and they agreed. They would not admit there was any defect. When I told them that there were at least 200 failures reported the CSR said he could not comment. New one is on the way
     
  11. Aug 4, 2004 #91 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    I was actually just kidding. But, since you ask, the concept is that if I can buy a box for $999, and yet there are people on eBay paying upwards of $1,400 for one, then I could (theoretically) offer to sell my defective box, I paid $999 for to one of those poor suckers (I mean discerning chaps), who is willing to pay a premium just to have one. My HDMI doesn't work, but if someone on eBay wanted to use component video and didn't care about HDMI, then he could buy my box for as little as $1,100 or $1,200 instead of the $1,400 or more some people are paying. Then he'd be saving himself a couple of hundred off of what some are paying, and I'd profit $100 or $200 by selling a defective box. Then I could buy a replacement later.

    Get it?

    (Just checked . . . I see them for $1,439 on eBay)

    I wouldn't really do that, unless someone really wanted it and knew it was defective. I was really just kidding. But, I can never understand why people would pay that kind of premium rather than just wait a few months. I guess if you've got it, spend it. :confused:
     
  12. Aug 4, 2004 #92 of 1437
    mfleming

    mfleming New Member

    112
    0
    Mar 26, 2004
    Man, if those poor suckers on eBay knew what they were getting for $1429!
     
  13. Aug 4, 2004 #93 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    I just found this thread so let me summarize what happened to me. My HDMI was always acting up I just thought it was normal. When I woke it up most of the time it just displayed a gray screen until I changed channels or went to a menu. Lot of time just displayed snow for a couple of seconds etc. However 24 hours after I upgraded it it to 63 hours it went blank. I took it apart and finally fixed it with inserting a plastic separator between a metal pin and the HDMI card. See the full story with posted pictures here:

    http://www.tivocommunity.com/tivo-vb/showthread.php?postid=2113154#post2113154
     
  14. Aug 4, 2004 #94 of 1437
    unixadm

    unixadm Super Moderator Staff Member

    8,775
    144
    Jan 1, 2001
    Georgia, USA
    Great to hear pbolya....now if SOMEONE at DirecTV, Hughes or TiVo would admit that they are aware of such an issue and know that all new boxes have this resolved, then I will spend my money on buying a replacement!
     
  15. Aug 5, 2004 #95 of 1437
    tropicaldreamer

    tropicaldreamer New Member

    9
    0
    Jul 14, 2004
    I have had three Mexican built unit failures out of three tries. I also returned all to CC. Waiting for a new Sammy to come out then try another unit. I do miss it already though.
     
  16. Aug 5, 2004 #96 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    That is exactly my problem. There is blood dripping down my unit. It is worries me that I had to do this fix and theoretically it could go blind again for no reason. I am missing the the Logos which is a really big deal in my family but I can not imagine living without this box anymore. The alternative to go back to SD is unacceptable. So I just keep my H688 in my right hand and the duck tape in my left while I keep watching HD TiVo.

    Warning: This note contains violent images. Parental guidance is advised.
     
  17. Aug 5, 2004 #97 of 1437
    wizman44

    wizman44 New Member

    1
    0
    Aug 4, 2004
    Minnesota
    I'm having the same problems with HDMI as everyone. It worked for 2 days and pooped out. I thought I was going nuts because no one I talked to had ever heard of it before, blah, blah, blah! I bought mine at Ultimate Electronics about 3 weeks ago. I decided to call their corporate offices to see if they had heard any news. I got the standard response of " no we don't have any reports or knowledge of a problem, but we'll keep record of your complaint." The other thing I can't figure out is, is the picture quality really better with HDMI as opposed to Component? All my electronics buddies and 1 guru say it doesn't matter. This seems illogical because then why would they put a HDMI jack on in the first place?
    By the way, I bought a Mitsubishi 82" LcOS TV and am (was) using the HDMI-DVI cable to connect my awesome, huge, Mits.
     
  18. Aug 5, 2004 #98 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    I'm not a guru so I will yield to anyone who contradicts me claiming to be one. But, here is my UNDERSTANDING based on what I have read. The key to quality for digital transmission is that it stay digital without any conversion as long as possible. If it is converted to analog and then re-converted to digital, there is probably data degredation. Or if it is converted to analog then transmitted by wire to a long distance away, there is probably signal degredation and noise.

    The Component video out is the decoded digital signal coming from the box's digital to analog converter and going straight into the output of the TV (this is also why copy protect signals don't transmit via component or composite video). So, the transmission via the component video run opens the possibility of signal degredation and noise into the display. It is perhaps minimal, but ultimately not QUITE as good as if the conversion took place at the display source. Note also that a poor component cable can cause a poor picture, whereas even the cheapest of HDMI or DVI cable will still transmit a perfect picture, if it transmits at all. (i.e. don't buy Monstor DVI cables, they don't help).

    On the other hand, the HDMI or DVI channel is a pure digital signal. It is faster in transmission, and the conversion takes place closer to the output, using the TV's digital to analog converter so interference is less of a factor.

    Even so, what could potentially be a factor is if the converter in your TV is inferior to the converter in your receiver. In that case, you might actually get a better picture from the receiver.

    Thus, I have expended all I know (or purport to know) on the subject. Don't take it to the bank (I'm not an electrical engineer). But, it is what I have read and been told. Anyone want to expand or contradict?
     
  19. Aug 5, 2004 #99 of 1437
    MrCoolDu4

    MrCoolDu4 New Member

    31
    0
    May 18, 2002
    I bought my first HDTivo at CC in June. HDMI out worked perfectly for 35 days and then saturated pink. CC only replaces up to 30 days so they told me to contact DirecTV. I did that and after jumping thru a few hoops, they sent me a new unit and......guess what ? No picture on the HDMI out......blank screen. I've been on the phone with them much longer than I wish to be and talked to many DirecTV employees who are semi-retarded. Lets see, one put me on hold for a second and 20 minutes later was still not back. Oh and then theres the transfer me to an extension that is busy.....I love that one. What recourse do we have ??? I didn't pay $1000 to end up with something I cannot use as I intended to because of someone elses error.
     
  20. Aug 5, 2004 #100 of 1437
    robnalex

    robnalex Member

    937
    1
    Sep 7, 2002
    Raleigh, NC
    The next time you call DirecTV ask to be connected to the DVR Specialty Group.
     

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