HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Feb 18, 2005 #921 of 1437
    bertschb

    bertschb New Member

    74
    0
    Jan 27, 2004
    Salem,...

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    Great! Mine is a January build. Got it 2/7/2005. Just got the dreaded "overheat" message. HDMI is dead. So, unit #3 lasted 11 days.

    Un-be-lie-va-ble!

    DirecTV needs to replace all these units for free when they get the fix - even after the warranty expires. This is rediculous.
     
  2. Feb 19, 2005 #922 of 1437
    starbucksfreak

    starbucksfreak New Member

    78
    0
    Jan 10, 2005
    Southern CA
    I agree. My first HR10-250 was an Oct04 build. Failed within a month of use. Replaced by DirecTV with a unit with a Dec 13, 04 build. That failed within 3 weeks. Received replacement unit #3 yesterday from DirecTV, but it is actually older than the last one, showing a build date of Nov 27, 04 (Saturday??). I'm not sure I'm even going to use it.

    The company still is sticking with the software fix is coming soon word track. I don't think that is the answer, but I also do not believe there has been any effective production/hardware change. Your experience validates that.
     
  3. Feb 20, 2005 #923 of 1437
    sotapoppy

    sotapoppy Member

    534
    0
    Feb 7, 2004
    Minnesota
    I just got my 4th HR10-250 (new unit with a Nov 27, 04 date) on Friday. The 1st three all had HDMI ports that failed, each working fine for ~ 3 months. It took over an hour arguing with D* advanced tech CSR on Monday to get them to send a new unit. I talked to five different people during the course of one call. Each CSR had different but equally idiotic things to say. :rolleyes:

    I completed the setup on Friday. I set up my season passes yesterday, once the guide info was updated. All was well, until today. My new HR10-250's HDMI port died today.

    I also noticed this HR10-250 actually is a slightly different color than the first three. Believe it or not, when comparing it side by side with unit #3, the face plate on unit #4 actually seems to have a pinkish hue to it. :p
     
  4. Feb 21, 2005 #924 of 1437
    Beckzilla

    Beckzilla New Member

    133
    0
    Jan 27, 2005
    Indiana
    After reading all the posts the last few weeks about HDMI failures since I am in the same boat as everybody else and am on my fifth unit ( first 3 from CC,all with DOA HDMI out of the box and 2 from BB, first had bad HDD and my current one lost HDMI yesterday, it perplexes me that anyone would deal with D* for any DVR problems. D* is just another example of a large company that knows not what one hand is doing as opposed to the other. To treat customers that have spent ALOT of money on these units the way they do is an atrocity and should not be tolerated. The only reason I decided to spend the extra cash on this unit was all its extra features and am very disappointed on its overall performance. Besides the HDMI problems, the modem is ridiculously slow, the channel guide is slow, the OTA tuner sucks as many have reported ( I have OTA problems too ) not picking up all the local HD channels and many having to try using attentuators to help the problem. Funny, but my Sony's OTA tuner picks up ALL the channels perfectly! Whats up with that D*? To read all the posts of D* CSR's telling customers ( not just people, real CUSTOMERS ) that the HDMI problem is totally software oriented is a travesty as when mine went bad yesterday I took the cover off and booted up and put my finger on the HDMI card and could make the picture change from bad to good simply by pushing the card side-to-side. Software issue??? Horsehockey!! As I was rocking the card back and forth I thought of the quote from Colonel Kurtz in Apocalypse Now " The horror....The horror." Oh, did I just say all that out loud?
     
  5. Feb 21, 2005 #925 of 1437
    bertschb

    bertschb New Member

    74
    0
    Jan 27, 2004
    Salem,...

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    The reason we put up with it is because DirecTv and their HDTivo is really the only game in town. Dish has HD content but they make the worlds worst hardware. Just about every DVR they have ever released is FULL of bugs. After two years of beta testing with the units in customers hands their boxes start working - for the most part. Trouble is, even when they start working they are pretty feeble. Most don't even have dual tuners. No name based recording. The list goes on and on.

    This isn't really a DISH bashing post, I'm just telling you why we stick with DirecTv. For me, there is no other option. I wouldn't use DISH equipment if it was free. Other than the HDMI port, the DirecTv HDTivo works GREAT. We just have to use component cables. On my Sony GWII, it looks just as good as HDMI.

    If DISH ever makes a fully functional, bug free DVR with a "normal" feature set that didn't require me to have two or three satellite dishes on my roof I'd switch so fast it would make your head spin.
     
  6. Feb 21, 2005 #926 of 1437
    sotapoppy

    sotapoppy Member

    534
    0
    Feb 7, 2004
    Minnesota
    How would you feel if the picture was significantly better via HDMI (as is the case for me)? I agree the picture is very good on component. But it is noticably better via HDMI and I paid for that feature.
     
  7. Feb 21, 2005 #927 of 1437
    clayb

    clayb New Member

    3
    0
    Oct 30, 2002
    Dallas
    My HDMI port failed about 3 weeks ago with a solarization type error. I have spoken to the CSR at D* today, and got the usual bs answer: coming out with a firmware fix to solve the problem. Given the repeated failure rate, I suspect that their intention is to hold everyone off until they come out with their MPEG4 unit this summer. Thoughts?
     
  8. Feb 21, 2005 #928 of 1437
    bertschb

    bertschb New Member

    74
    0
    Jan 27, 2004
    Salem,...
    Yeah, that would make me even more upset if the HDMI looked better. The biggest problem with the failed HDMI port for me is I really need that extra connection on my TV. When the HDMI port works I can use the DVI port on my Sony for the Tivo. When HDMI fails I have to unplug the DVD player from the TV and use that port for the Tivo. I refuse to spend my money on a switch for the component connections.

    It's a bad situation for all of us that paid for (and need) the HDMI connection on the HDTivo.
     
  9. Feb 21, 2005 #929 of 1437
    leesweet

    leesweet TC Special Member

    1,905
    0
    Mar 13, 2004
    Northern VA...
    In case it wasn't mentioned recently.. :) Be sure to not take the 'software fix for HDMI is coming' story unless you have one of the few displays that has HDMI sync issues with the HR10. The other things that we have all suffered from are hardware issues and no software fix can repair the HDMI daughterboard.

    And, also, the issue with refurbs isn't that they are dead, it's that D* has never (AFAICT) tested one returned unit for HDMI hardware failure before sending it out again as a refurb.

    I can't see why they don't. Even if they think most people don't use HDMI (true), if someone returns one with 'HDMI blown' on it, that means *they* need a one where HDMI has been tested! :)
     
  10. Feb 21, 2005 #930 of 1437
    mikeaco

    mikeaco New Member

    12
    0
    Jan 4, 2005
    SW Loveland, CO
    Well, I had posted a couple of weeks ago that I had lost the HDMI output on my 10/22 - Mexico build unit (it was a couple of days before the Superbowl). I had to call FOUR times between then and now for me to receive a replacement. The funny thing is that they still don't know where my order is (i.e. they can't track it or give me any information regarding the replacement unit), yet I received a replacement today - FedEx overnight. It's a November build unit. I did a quick power on and the HDMI works (for now). Something tells me it's a "refurb". The problem is that there is no return info or pre-paid return label. So, I'm going to have to call them again to get that straightened out. Sheesh!

    Question: When others have orderd replacements, is your D* online account updated with the fact that they sent the replacement out? Is there information on the order section? How/when will they update the account to charge the $1000 for the receiver if the bad one it isn't returned on time? I imagine that it will take a week or two to get the pre-paid return label thing straightened out...

    :mad:
     
  11. Feb 21, 2005 #931 of 1437
    DAW

    DAW New Member

    16
    0
    Oct 15, 2002
    My HDMI port went out last night. I could wiggle the connection and the picture would come and go and then it was out for good. I called DirecTV and, after being on hold for over an hour and talking to four different people, I finally got someone that set up a replacement unit. This is my second failure; my first unit was delivered with a DOA HDMI port in May of last year. The second unit worked fine until last night. The first one was made in the USA. I have no clue where the second was made.

    I wish the first choice on the DirecTV phone menus was "Touch one if you are the typical idiot that calls with dead remote batteries or some other stupid question so we can tell you to reset your unit. Touch two if you know what the &%#@ you are doing."

    At least they are replacing my unit. I hope the new one works.
     
  12. Feb 21, 2005 #932 of 1437
    bertschb

    bertschb New Member

    74
    0
    Jan 27, 2004
    Salem,...
    I hope your new box works too but I'm 95% sure it won't. My last one was built in January and lasted just a few days. It has a different HDMI card than my first three but it didn't matter. Still failed. From what I can tell there is no fix (even though some said it was redesigned and fixed late last year). Redesigned? Maybe. Fixed? No.
     
  13. Feb 21, 2005 #933 of 1437
    Travisimo

    Travisimo New Member

    31
    0
    Feb 10, 2005
    UPDATE:

    Here is an update to my HDMI failure. Signed up for D* about a week ago and the HDMI port was dead on arrival. Since I bought the unit from Value Electronics, I called them and Graham said he would take care of it for me. My replacement unit came today and I am happy to report the HDMI works fine and has *slightly* better picture quality on my RCA 50" DLP. There is no manfacture date, so I assume it's a newer unit, though I'm sure the port will still fail over time since others with newer units have reported failures too.

    I say definitely INSIST on replacement of any units with defective HDMI ports as many times as it takes. The more returns they get, the quicker (you'd think) they will respond to the problem. It costs them money to replace units, so one would think they would try a bit harder to get the ports working finally.

    Personally, I don't *have* to use the HDMI port... the component connection still looks great, but that's not the point. I would have to get a splitter in order to use the component connection and I shouldn't have to do that. However, if the HDMI port goes out again, I might wait a while to get the exchange until we hear something concrete about a fix - there's no point in getting multiple exchanges when we know they will keep failing (not to mention it's a pain in the butt if you're forced to reactivate each one and lose all of your recordings).
     
  14. Feb 22, 2005 #934 of 1437
    mikeaco

    mikeaco New Member

    12
    0
    Jan 4, 2005
    SW Loveland, CO
    The saga continues...after about 1 hour on the phone and being transferred to 5 different people, they still don't know how a replacement was sent to me. And, they don't know how to send out a pre-paid return label for a replacement receiver that doesn't exist in their system! I wonder if there is *any* record of that receiver being sent to me. Well, it'll take a week for them to "escalate" it to figure out what is going on. Meanwhile, the person that I spoke to yesterday *before* the FedEx guy showed up was going to try and order me another replacement unit. I don't really understand how their systems could be so screwed up. I wonder if this has happened to anyone else before...probably not...

    :confused:
     
  15. Feb 22, 2005 #935 of 1437
    avNeophyte

    avNeophyte Member

    74
    0
    Mar 25, 2004
    How do I change my vote in this poll? I previously voted 'No HDMI Failure' but that is no longer true.

    My original, made-in-the-USA unit died with the stuttering lock-up problem in the fall. The replacement worked well until this weekend. As of Sunday, all output on the HDMI port has the pink 'posterized' look. Component outputs are fine.

    I'll be calling for my 3rd box tonight.
     
  16. Feb 22, 2005 #936 of 1437
    leesweet

    leesweet TC Special Member

    1,905
    0
    Mar 13, 2004
    Northern VA...
    AFAIK, you can't change the vote. Polls aren't made to be a tracking mechanism over time, but a snapshot. :)

    I've got two of the same problems. I would change my vote, since one of mine failed after being unplugged/replugged in twice (the HDMI, I mean), and I also didn't get a FedEx label, they tried to send it twice, no luck, and now *that's* being escalated and could take 1-2 *weeks* to get me the label.

    Meanwhile, I get the calls from the place that says 'send it back or else!' and they aren't open after 9-5, and have no way to look at the account to see *why* you've not returned the old one. :D
     
  17. Feb 22, 2005 #937 of 1437
    idrinkmolson

    idrinkmolson New Member

    3
    0
    Feb 11, 2005
    Hi,
    1st post here.

    I've had my HD Ti-Vo for about 3 weeks. The HDMI was solarized (blue) out of the box.

    What do you suggest is my best plan?
    Exchange at Best Buy (where I bought it)
    Or contact D* and see about a replacement.

    The other option is, I bought the service plan from BB. But, I really don't want to give up my receiver for weeks. Copmonent cables do work.
    I didn't return right away, because I wanted it for the Super Bowl and Daytona 500.

    Thanks, I appreciate your input.

    PS I misspelled: copmonent, because I kept getting this:
    Your Post contains one or more URLs or image calls, please remove them before submitting your message again. To prevent the abuse of spam, we have set this restriction in place until after you make 5 posts.
     
  18. Feb 22, 2005 #938 of 1437
    love2tivo

    love2tivo New Member

    5
    0
    Aug 25, 2004
    I'm in the same situation. I just purchased a 42" Sony LCD TV so it's the first time to use the HDMI port, and it's dead...no picture at all. I purchased the extended warranty at Best Buy, but I have a feeling if I replace the unit through DTV that it will void the BB warranty due to the different serial number. Please let me know if you find out anything different.

    Thanks,
    Brian
     
  19. Feb 22, 2005 #939 of 1437
    mikeaco

    mikeaco New Member

    12
    0
    Jan 4, 2005
    SW Loveland, CO
    Great...that's what I figured...someone would know that they sent me one and would be wondering when the defective unit would come back to them. Is there anything in your D* account under "order status" or "activity since last bill" that says they sent out a replacement to you? Also, when you say that they told you to 'send it back or else', are they referring to the one they sent you (the replacement) or your defective one?

    I'm very curious as to how this will turn out. But, I know I'm not sending back the defective one until I get that return label sent to me...
     
  20. Feb 22, 2005 #940 of 1437
    Travisimo

    Travisimo New Member

    31
    0
    Feb 10, 2005
    For those with dead or defective HDMI ports:

    As you may have read, I exchanged my DOA unit (bad HDMI port) with a new one and so far, it is working fine. However, after everything I've read on here, I'm fully expecting it to malfunction at some point in the near future (seems to be within a few months at most).

    MY ADVICE: The units come with a 1 year warranty. And so far, there is no indication that D* has fixed the hardware problem. With that said, I think it would be silly to keep exchanging units with replacements that will probably have the same problem. It might be better to wait a few months and see what D* comes up with in terms of a fix or replacement (unless, of course, your warranty is ending soon). If my HDMI port goes bad on this one, that's what I'll be doing: waiting until there is a definite fix. For me, it would be less of an inconvenience to just use the component cables for a while instead of taking the time to return another unit, reactivate a replacement, reset all of my timers, etc. Obviously, for some, the HDMI is the only way they can go though...
     

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