HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
  1. Dec 31, 2004 #721 of 1437

    mikeny New Member

    Dec 22, 2004
    Long Island, NY


    Is this for real? Are you saying they're not going to include the cable or they have removed the port altogether?

    If this is true they should be giving it a new model number and either way it's NO FIX and NOT ACCEPTABLE.

    jsmoovey2004, You meant to directing your good advice to Rubber Ducky:)

    So far my replacement is working on HDMI at Day 3.

    It's amazing how my return took 1 day to get to Memphis, TN FedEx but my replacement took 9 days.

    Everyone, make sure when you disconnect your bad HR10-250 that D* properly removes it from your account. When I logged in yesterday, I still had the original AND replacement stated to be in my living room. I only wish I had 2.:) It took a call and an accidental transfer to get it straightened out.
  2. Dec 31, 2004 #722 of 1437

    gilster23 New Member

    Dec 30, 2004
    Just stating what I saw today. I looked at the back of the unit and I asked the guy. This shipment had just came in. Maybe I should have checked the model number. I will Saturday, but I do know it was the HD-DVR Hughes for 999.
  3. Dec 31, 2004 #723 of 1437

    vonzoog New Member

    Jan 26, 2004
    Something is wrong here. Hughes does not make the HD-Tivo model anymore. It is now branded "DiredTV".

    You must be looking at the wrong model sitting by an incorrect price label.

    Plus, when do you ever believe what a BB clerk says.
  4. Dec 31, 2004 #724 of 1437

    dmwierz New Member

    Oct 16, 2003
    Says who? This would make no sense whatsoever! My guess is you were looking at the wrong product.

    Can anyone else confirm this?
  5. Dec 31, 2004 #725 of 1437

    jlib Lean Forward

    Nov 21, 2002


    Since it didn't say HR10-250 on it, it is the wrong model.
  6. Dec 31, 2004 #726 of 1437

    chieftain New Member

    Nov 1, 2004
    I think abbas made an important observation a few posts back. I, too, have a Sharp LCD (LC-26GA4U), and I'm on my third HR10-250 with malfunctioning HDMI-HDMI (pink-tinged picture or no picture at all, after each receiver worked for a couple of days). Based on his suggestion, I tried using the HDMI-DVI hookup with my Sharp. Voila -- video! To get it, though, I had to first instruct the TV that it was receiving a digital instead of analog video signal (or a PC signal of either type) at the DVI input. The audio input corresponding to the DVI video input on the Sharp requires a stereo minijack, so I used a stereo RCA - minijack cable for this.

    Anyway, since I now have video while using the sole HDMI output of the HR10-250, this implies the problem (at least for me) is not in the receiver but, rather, in the TV. A bad solder or other HDMI card problem in the HR10-250 would not be expected to give video with EITHER HDMI or DVI at the TV end... would it? I also tried 2 or 3 different HDMI-HDMI cables with the same results, so I also doubt it's a cable issue.

    Thanks to abbas for this, and this might be something for others having HDMI problems to try (if they have the option to do so with their TV's). Of course, now I have to call Sharp instead of DirecTV. :-(
  7. Jan 1, 2005 #727 of 1437

    webpowered New Member

    Nov 11, 2004
    I've had an Aug 14 Mexico HD-TIVO since September and from first day the screen has been black for HDMI and HDMI-DVI. Recently I took off the cover and tried reseating the card and got nothing. After reading the results the previous person had getting HDMI-DVI to work, I tried it again, unscrewing the card and reseating it and changing all the options on the LCD. Still nothing.

    The TIVO knows when HDMI is connected, since I can look at it on the output to a VCR at 480i, and info says "HDCP not enabled". Also the component outputs stop working when HDMI is connected, but I nevertheless get no picture.

    I don't think the previous entry's luck with DVI is anything conclusive for all HD-TIVO and Sharp users, since my HDMI card is non--functional period!

    I'm waiting a while to get my first replacement in hopes I'll get a working replacement. DirecTV has on record that they owe me a replacement.

    I also stopped my automatic billing recently in case I get mistakenly charged for the replacement.

  8. Jan 1, 2005 #728 of 1437
    Rubber Ducky

    Rubber Ducky New Member

    Dec 31, 2004
    San Jose Calif.
    Well, today I called D and complained about being treated like a second class customer. This time I at least got them to ship out to new receivers for two old A3's in the kids rooms, a new triple LNB dish., HD package, HBO and Showtime all for $6.00. I could not convince them I deserved an equipment credit. At least this time they tried to make me happy. Oh yes they told me that since my reciever had the software update on it now and the HDMI to DVI was still not working they would ship out a replacement.
  9. Jan 2, 2005 #729 of 1437

    chickenscratch New Member

    Apr 22, 2004
    San Jose, CA
    After a few months, the HD in my HDTiVo ate it. So I got a replacement. The HDMI port didn't work on the replacement from day one. I got another replacement and that one worked fine and still works fine.

    I have not had an HDMI port fail after initially working.
  10. Jan 3, 2005 #730 of 1437

    abbas New Member

    Nov 8, 2004
    chieftain - the HDMI problem is not with Sharp but with the HD-TIVO. This problem was also seen with Panasonic TV's. Once the upgrade 'e' software was released for the HD-TIVO, the problems went away on the Panasonics. Unfortunetly, it still exists with Sharp. Also, unless you are using a PC, you should set the Sharp settings with a DIGITAL AV.

    I wish Directv would have a software patch that would allow for native output of the HDTV or discrete remote commands for resolutions.

    Anyone know if there will be an updated model at CES, maybe the HR10-500?!?!?
  11. Jan 3, 2005 #731 of 1437

    molitor4 New Member

    Dec 12, 2004
    I took the HD Tivo that I bought around the beginning of December back to BestBuy today. Swapped it out (within 30 days) for a new model. A little dismayed when I opened the box and saw the "born on date" of mid October. Decided to hook it up and the HDMI worked like a charm. Wow, really nice picture. Was glad I did the swap as I did not get anything with the last box.

    Unfortunately, this morning I started to get the infamous pink screen. Component still works fine. Any opinion whether I should call D* and try and get one of the new boxes, or just wait ~25 days and try my luck with BestBuy again ? It is a bit annoying to keep setting up new boxes.

  12. Jan 3, 2005 #732 of 1437

    vonzoog New Member

    Jan 26, 2004

    Try moving you HDMI cable connection around. Now don't get crazy. This will work sometimes.

    I am on my second TiVo unit and when it arrived the HDMI did not work at all. After removing the cover and "resetting" the HDMI board everything worked fine (about 3 months) until today. I "wiggled" the HDMI cable connection this morning and the picture came back again. I was having the pink and green screen effect also.

    I am waiting as long as I can in the hopes of bettering my chances of receiving a unit with a DECEMBER built date. These are reported to be the "fixed" units. If BB will let you open the boxes and you can find a December built date, then more power to you. Otherwise I feel you will be right back where you started from in the near future.

    Just my .02 cents worth.
  13. Jan 3, 2005 #733 of 1437

    unixadm Super Moderator Staff Member

    Jan 1, 2001
    Georgia, USA
    I picked up an HR10-250 on Thursday. Manufacturer date Nov 2, 2004.

    HDMI port worked out of the box, but failed yesterday (Sunday)

    I guess I will be waiting until CC gets new ones in with dates later than Nov 22nd.
  14. Jan 3, 2005 #734 of 1437

    tbenning New Member

    Jan 3, 2005
    Out of the box, my HDMI picture was pink and fuzzy. The next time I restarted the unit, HDMI was dead. :(

    DirecTV is shipping my replacement today. :)

    I have also replaced my UltimateTV with a TiVo unit. Anyone want to buy my old UltimateTV? (SOLD)

    As requested, here is the build info:
    - built on 8/24/04
    - built in Mexico

  15. Jan 3, 2005 #735 of 1437

    vonzoog New Member

    Jan 26, 2004

    What is the "built" date on the back of your TiVo?

    We need to know this so that all can keep track of any newer dates having this problem. Supposedly any manufactured after November 22 have been "fixed". It will help if all people posting on this thread, please note your built date.

    Thank you,
  16. Jan 3, 2005 #736 of 1437

    kltazman New Member

    Nov 29, 2004
    It has been almost a week with the December date and the HDMI picture is great. I am hoping that third time is the charm. With that said, I wish I was able to get waivers to enjoy more programming such as Fox, NBC and I just noticed ABC on the menu last night.
  17. Jan 3, 2005 #737 of 1437

    vonzoog New Member

    Jan 26, 2004
    Thanks for the update.

    Hang in there. LIL on HD are in the near future for most and the rest will come later.
  18. Jan 4, 2005 #738 of 1437

    Rych6896 New Member

    Nov 26, 2002
    I have to go to circuit city tonight to get a warranty replacement. Is the born on date on the box? If so where is it located. Thanks. BTW I was on the phone with DTV last night for over an hour...they feel I have a hdmi failure, but I think it's just because they've seem so many of these. I think my real problem is a dying Hard Drive.
  19. Jan 4, 2005 #739 of 1437

    vonzoog New Member

    Jan 26, 2004
    Sorry, it is not on the box.

    You will have to beg them to open the box to see the date which is on the back of the unit.

    Good Luck
  20. Jan 4, 2005 #740 of 1437

    vonzoog New Member

    Jan 26, 2004
    It is most likely an HDMI failure. This is the most common failure with the TiVo-HD units. D* is hoping you will return it to CC under the 30 day return policy. That way it is CC's problem for now. After the 30 days they would have to exchange it for you.

    Try your luck with CC and see if they will open the boxes for you.

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