HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Jul 22, 2004 #41 of 1437
    litzdog911

    litzdog911 TechKnow Guide

    12,027
    1
    Oct 18, 2002
    Mill Creek,...

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    Value Electronics, one of the HR10-250 dealers well known here.
     
  2. Jul 22, 2004 #42 of 1437
    snork

    snork New Member

    4
    0
    Jun 30, 2004
    I've waited my requisite 2 weeks. No problems on HDMI>HDMI to a Panasonic Plasma.

    No problems, yet.
     
  3. Jul 23, 2004 #43 of 1437
    sherlocc

    sherlocc Person

    60
    0
    Mar 3, 2004
    Seattle,Wa
    My unit was order number 111 from VE which dates me back to 4/22/2004. I have had no problems at all with the HDMI to DVI connection from the HD-210 to my Sony plasma. For those of you counting, that is more than 3 months without failure. I hope I don't have to retract this statement in the future.
     
  4. Jul 24, 2004 #44 of 1437
    Dr_Death

    Dr_Death New Member

    33
    0
    Nov 25, 2002
    My original unit went back with a bad hard drive, replacement arrived with HDMI/DVI failing out of the box. Mfg. USA 4-30-04.
     
  5. Jul 24, 2004 #45 of 1437
    Joe Jensen

    Joe Jensen New Member

    99
    0
    Jul 7, 2003
    Arizona

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    Hookd it back up today after a week and it is now working. I'm confused...joe
     
  6. Jul 26, 2004 #46 of 1437
    paul01463

    paul01463 New Member

    32
    0
    Jul 26, 2004
    I use the HR10-250 HDMI to connect directly to the HDMI input of my Panasonic plasma screen. The cable is a straight run with no HDMI-to-DVI conversions or any other modification. On start-up (from standby) the HR10-250 video has a pink hue, and the picture detail itself is very faint. Toggling the HR10-250 from 1080i to 480p and back to 1080i, either using the remote control or the HR10-250 front-panel controls, resolves the issue. The start-up sequence, plasma screen then HR10-250, HR10-250 then plasma screen, does not affect the problem. The problem does not occur when any other HDMI source is connected to the screen.

    My first theory is that the problem my be related to how the HR10-250 copy protection views the HDMI. I seem to recall that HDMI forces the source and sink devices to validate copy-protection and establish a valid "session". Thus, turning the plasma screen off then on, corrupts the session, but the session is not terminated by the HR10-250 because it keeps the HDMI up while it is in standby. Toggling between 1080i and 480p forces the copy protection to renegotiate the session.

    My second theory is my HR10-250 is simply buggered up.
     
  7. Jul 26, 2004 #47 of 1437
    Toeside

    Toeside Circa Dec 2005

    3,386
    0
    Feb 14, 2002
    St Louis, MO
    My HDMI port failed. Been in service since early May. I'm using component for now. What's the concensus; get it replaced now, or wait for a possible REAL fix?

    I do want it replaced before the fall season starts. :)

    Craig
     
  8. Jul 27, 2004 #48 of 1437
    Mark Lopez

    Mark Lopez Just click ignore

    7,427
    0
    Jan 1, 2000
    Hondo TX
    For those who have their HDMI fail have you tried this? I ask because I thought I lost my HDMI too when I accidentally up buttoned to 480i and lost the picture (since 480i is not supported on my TV via HDMI) Subsequent up button presses no longer worked and thus the port apeared dead. After doing the following sequence all was well again. It was as if once the the TV reported that it was not a supported mode, Tivo locked it out totally. This was on HDMI to HDMI but might be worth a try.

    1. Select 480i and connect to TV via s-video.
    2. Connect HDMI to DVI cable to Tivo and TV
    3. While still on s-video, go into menu and select 720p (or 1080i). You should loose the picture on s-video.
    4 Switch TV to DVI (or HMDI) input and see if picture is back. If so, you should get prompted to press thumbs up 3 times.
     
  9. Jul 28, 2004 #49 of 1437
    MichaelK

    MichaelK Active Member

    7,308
    1
    Jan 10, 2002
    NJ
    interesting.

    havent been around in a while (work got crazy busy...) so i just started reading here again yesterday after like a month. Saw this thread and was surprised. First explanation about bad daughter board connection made sense (I seem to recall someone very early one had an issue and opened the unit and jiggled the daughter board and fixed it?) And the snowy picture sure sounds like a poor contact. But then I say that a bunch of people have had multiple failures. Made me wonder if there isnt some interaction between particular tv's and the tivos that is causing this. Maybe there are a bunch of different issues...

    MArk's post along with drewcaplan's here ->


    makes me wonder if some how the boxes dont get stuck on only allowing 480i or something else funny. Mark's box definately was stuck on that. I seem to recall that the first boot (few more seconds...) is 480i- so seems drewcaplan's box can do 480i but nothing else over HDMI?

    and paul01463's box has an issue where he needs to toggle to 480p to force a synch. Maybe he is onto something about the copy protection? Is it possible that if the boxes dont think they have a secure connection that they revert to 480 (i or p)?

    Very strange.

    Luckily I have no issues so far - knock on wood. Had mine for a month or 2- fairly early from VE.
     
  10. Jul 28, 2004 #50 of 1437
    Mark Lopez

    Mark Lopez Just click ignore

    7,427
    0
    Jan 1, 2000
    Hondo TX
    I have to wonder about this. If I try to select 480i going from HDMI to HDMI on my Sammy DLP, the TV says 'unsupported mode' and I loose the picture as mentioned above. However, I do get a display the whole time I'm powering up, so I don't know whats going on. I guess I can do a reboot and (using the TV's info button) see what the Tivo is actually outputting on the HDMI during boot up. If it is 480i, then why does the TV give 'unsupported mode' if I select it later? Hmmm....
     
  11. Jul 28, 2004 #51 of 1437
    paul01463

    paul01463 New Member

    32
    0
    Jul 26, 2004
    I am convinced at this point that the problems seen with my installation are rooted in the copy protection issue. It would be worthwhile to find out from HNS how the unit'scopy-protection session is initiated and reset when the unit is brought out of standby. I will try to track someone down to explain this, but I suspect it's going to be a long road fraught with dead ends and frustration before I get a reasonable answer.
     
  12. Jul 28, 2004 #52 of 1437
    mfleming

    mfleming New Member

    112
    0
    Mar 26, 2004
    I too have a Sammy DLP (5063). My unit also did not work with the HDMI output, yet did with component video. For what it's worth I just wanted to throw out that when connected via HDMI, the HR10-250 lit up the 720p light as the connection. So it seemed like it had done some sort of handshake and understood that the TV was set to 720p (it's native resolution).
     
  13. Jul 28, 2004 #53 of 1437
    Mark Lopez

    Mark Lopez Just click ignore

    7,427
    0
    Jan 1, 2000
    Hondo TX
    Thats the set I have too. What I'm wondering is, if somehow the 'handshaking' gets screwed up as it did when I tried to go to 480i, does the Tivo then somehow then lock out the HDMI port totally. Do you still have the same Tivo? If so, can you try the steps I listed above?
     
  14. Jul 28, 2004 #54 of 1437
    mfleming

    mfleming New Member

    112
    0
    Mar 26, 2004
    I sent it back. I spent three hours on it--tried all the different resolutions, hdmi-hdmi-dvi, tried to get someone at Samsun (hopeless) to help, tried both Pegasus and DTV (both pointed fingers at the other). I finally had to give up and once I read this thread I figured it was just a bad HR10 unit.

    I'm really anxious to buy another, but I'm afraid to go through it all again until I know it's fixed. With the reports of how HDMI connections once worked for some, and then just went bad on their own with no changes by the user, it sounds more like faulty parts/production than some sort of configuration error.
     
  15. Jul 28, 2004 #55 of 1437
    Mark Lopez

    Mark Lopez Just click ignore

    7,427
    0
    Jan 1, 2000
    Hondo TX
    It may very well be that there are faulty parts for some/most people. I just want people to be aware that it aparently is possible to 'kill' the port under some circumstances but yet be able to get it back.
     
  16. Jul 28, 2004 #56 of 1437
    Mark Lopez

    Mark Lopez Just click ignore

    7,427
    0
    Jan 1, 2000
    Hondo TX
    Well, I did a test. I rebooted and the Tivo powered up in 480p mode until it was done acquiring the sat. Then it switched to 720p that I normally have it set for.

    Next I tried setting the up button to go to 480i again which is not supported on my set over HDMI. When I switched, of course I lost the picture, but this time I was able to switch back with the up button. Last time it got 'stuck' at 480i and I was not able to switch back until connecting via s-video and manually changing it in the menu.

    What does this prove? Nothing. :) Well, it does prove that during the handshaking at boot up, the Tivo knows my set does not support 480i over HDMI so it goes to 480p. I am speculating that for whatever reason (glitch or bug) when I switched to 480i the other day, the Tivo decided to lock out the other modes. Perhaps it got confused because of the unsuported mode (i.e. didn't get the proper responce form the TV) and thought there was nothing connected to the HDMI port and turned it off.

    Anyway, I done playing before I do break it. :)
     
  17. Jul 28, 2004 #57 of 1437
    zamboni_dog

    zamboni_dog New Member

    2
    0
    Apr 19, 2004
    Uh oh. I've had my HR10-250 just over two weeks. I appear to have a HDMI failure. I haven't read many descriptions of failures like mine though. I still get an image put it is "posterized" or "solarized" where there are only a few different colors that make up the whole image. Anyone else have this? My component video is alive and kicking though.

    Rather than going through CC, I was thinking of calling D*. I want them to know the kind of failure rates here are unacceptable. (I also have audio popping that is very annoying. Anyone have that go away when they got a replacement unit?)
     
  18. Jul 29, 2004 #58 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    I bought a replacement cable just to check. It ain't the cable!

    Mine was dead right out of the box. I guess I'm calling DirecTV!

    :(
     
  19. Jul 29, 2004 #59 of 1437
    grafals

    grafals New Member

    27
    1
    Apr 28, 2004
    N. California
    I tried. It didn't work.
     
  20. Jul 29, 2004 #60 of 1437
    unixadm

    unixadm Super Moderator Staff Member

    8,775
    144
    Jan 1, 2001
    Georgia, USA
    That is the exact symptoms of mine at failure. Colors looked funny and looked almost like a negative. I went into menus and they were "solarized"....looked like when I put my digital video camera on one of the special effects modes.

    I rebooted, and it never came back......NOTHING on the screen even during beginning boot stages. All other outputs worked fine, but nothing on HDMI no matter what I did.

    Definitely a hardware issue, not a configuration issue, from what I saw on mine.
     

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