HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Nov 9, 2004 #541 of 1437
    unixadm

    unixadm Super Moderator Staff Member

    8,775
    144
    Jan 1, 2001
    Georgia, USA

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    $140 for 40 foot Component???

    Try Pacific Cable:

    $56 for 50 feet
    $69 for 75 Feet
    $85 for 100 Feet

    http://www.pacificcable.com/VideoAndAudio.htm#Python_Component_Cables


    10 Meter HDMI to HDMI for $85
    15 Meter HDMI to HDMI for $110
    http://www.pacificcable.com/HDMI_Cables.html

    I picked up a 5 Meter HDMI to DVI cable there for $42
     
  2. Nov 10, 2004 #542 of 1437
    abbas

    abbas New Member

    26
    0
    Nov 8, 2004
    Well, guess what... my HD TIVO kept powering down for no reason so I had to take it in for an exchange for the second time in 4 days. It kept saying it had overheated when the entire was very cool to the touch. The is new one seems to be quirky in its own way but has not justified a return yet. Will see how it will work out in the next few days.

    abbas
     
  3. Nov 10, 2004 #543 of 1437
    Chadwickus

    Chadwickus New Member

    21
    0
    Nov 9, 2004
    Bellevue, WA
    I hooked up my new HR10-250 the other day to my Panny 26" LCD using HDMI to HDMI. No picture. I thought for sure I was hitting the same problem as some are reporting here. But, I read the manual for the TV and realized is defaulted to Component connections. Went into the menu on the Panny and changed the input it was looking at to HDMI and voila! it was off and running. No problems yet after about three weeks. So, if you get no picture at all this might be something worth checking at least. Some are obviously dead if it doesn't list working HDMI in the System Information screen and this certainly doesn't apply to folks with garbled colors or low res, but thought it worth mentioning.

    Chad
     
  4. Nov 12, 2004 #544 of 1437
    webpowered

    webpowered New Member

    28
    0
    Nov 11, 2004
    My HD TiVo HDMI output gave no picture at all when I got it in September. It says Mexico 14 Aug 04. I've been using component outputs instead, but read just yesterday (when I joined this forum) that this is a common problem.

    Today I tried HDMI again and got nothing. I looked at system information and without the HDMI connected it says "HDMI not connected", but when I connect the HDMI cable, and change the output to 480i so I can look at the monitor in my bedroom, the system info says : "HDCP not enabled".

    I'm using a Sharp Aquos LC32G4U.

    Should I assume my HDMI card is defective, and replace the unit from DirecTV (even if I wait a while so I'm sure I won't keep getting HDMI defective TiVo's)?

    If the TiVo system info says "HDCP not enabled" it must know that the TV is connected via HDMI, so I don't understand how the HDMI card in the TiVo is not connected? Or are they just defective period?

    There are no settings on the Sharp to "enable HDCP". I read emails in this thread from people with similar Sharp Aquos LCD's that can get theirs to work, albeit with pink screens and snow.

    I notice when I go to the HDMI setup menu on the Sharp Aquos the two choices "Signal Type" and "Auto View" are greyed out and don't let me choose them. Is this because no HDMI info is coming from the TiVo?

    Thanks for any replies, Don
     
  5. Nov 12, 2004 #545 of 1437
    Chadwickus

    Chadwickus New Member

    21
    0
    Nov 9, 2004
    Bellevue, WA

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    Don,
    I noticed that the Sharp Aquos LC32G4U has both HDMI and DVI inputs. The HR10-250 comes with both HDMI-HDMI and HDMI-DVI cables. Have you tried both possibilites? Make sure you disconnect one while you try the other. And make sure the Components aren't connected up. I can't imagine that the choices in your Sharp menus are grayed out because it isn't receiving a signal from the receiver. Maybe, but sounds odd. Also, HDCP not enabled might happen at 480i because that resolution doesn't supprt HDCP.

    If I understand you correctly, using just the HDMI-HDMI cable at 480i you are getting a picture? Is this correct?

    Chad
     
  6. Nov 12, 2004 #546 of 1437
    abbas

    abbas New Member

    26
    0
    Nov 8, 2004
    Well, I think I have to back for the 3rd time and fourth unit tommorow. This new unit keeps locking up. I think the lockup are due to the HDMI connection but not sure. I get the blue screen of death that say the unit has overheated but it is cool to the touch. I wish somebody else made a different brand.

    Off the subject, does anyone know if there any discrete IR codes for the format/resolution change?
     
  7. Nov 13, 2004 #547 of 1437
    webpowered

    webpowered New Member

    28
    0
    Nov 11, 2004
    Thanks for reply, Chadwickus,

    No I've never seen any picture at all using HDMI on the Sharp Aquos.

    I wanted only to see if the system info on the HDTV TiVo showed any change when the HDMI was connected from TiVo to Sharp LCD. The only way to do this was look on another monitor, so I had to set it to 480i for conventional monitor to show the TiVo menu.

    I had tried the HDMI to DVI cable too and saw no picture.

    The Sharp LCD actually has different inputs for different equipment, so I could have a computer with DVI out connected to the DVI in on the Sharp and also have HDMI connected from the TiVo and switch back and forth between them.

    I'm still curious if for sure my HDMI out from the TiVo is defective.

    I've been reading other replies at the forum from the last few months and other issues such as restarting etc. are proposed, but primarily the faulty HDMI seems to be the culprit.

    I just want to make sure I'm not doing something wrong before I get a replacement and then find out the replacement doesn't work too!

    Any more feedback welcome from anyone!

    Don
     
  8. Nov 15, 2004 #548 of 1437
    sabadon

    sabadon New Member

    2
    0
    Nov 15, 2004
    Alachua,...
    I found this forum trying to track down what's wrong with the HR10-250 which was installed 11/10/04 to a Samsung 5063W HDTV.

    Component output works but HDMI to HDMI and HDMI to DVI do not work.

    After playing with HR10-250 and the TV for about 12 hours on Wednesday and Thursday, called Direct TV Friday and told them I thought I had a bad HDMI output jack. The tech rep surprised me (and made me suspicious) when she said very early in the conversation they would send me out a new one as a replacement. Received it about noon today.

    Will report back on what happens when I install it.

    Hooked up new unit. Made in Mexico Sept. 3, 2004. HDMI was DOA.

    The good news is that since I have never seen HDMI output working, I don't know what I am missing, if anything.

    Spent several hours tonight reading this whole thread. I suspect it was actually all written by Stephen King and is not really happening.

    Will be contacting DirectTV tomorrow to see about unit number 3.
     
  9. Nov 15, 2004 #549 of 1437
    E3ACJA

    E3ACJA New Member

    3
    0
    Nov 15, 2004
    I just returned my HD/Tivo receiver made to Circuit City. The HDMI failed twice. The picture was great but I did not get any sound. Hopefully this third receiver will work the way it is suppose too. Considering the problems I have had I purchased their extended service plan for five years. Tha last thing that I want to happen is have a problem with this unit after the manufacture's warranty expires. This a very expensive piece of equipment. I hope this helps.
     
  10. Nov 15, 2004 #550 of 1437
    abbas

    abbas New Member

    26
    0
    Nov 8, 2004
    On mine, every time I connect the HDMI cable, the unit locks up. I have to reach behind and unplug it and then use the component output. I still need to go replace it.
     
  11. Nov 16, 2004 #551 of 1437
    jlmza2350

    jlmza2350 New Member

    6
    0
    Nov 16, 2004
    Minnesota
    I am now on my 4th HD-TIVO. I purchased them at CC and have had major problems.

    1st unit- Hard drive dead out of box.

    2nd unit- HDMI dead (no picture) after 2 days.

    3rd unit- HDMI shows BSOD(Internal temp to high) after a few minutes.

    4th unit- Same as the 3rd. I still have this unit.

    Internal temp is fine after restarts. Units 2-4 worked fine with component outputs. No problem with temp.

    I have a Sanyo Z2 with a 7.5 meter Lindy DVI cable and a Monster adapter.

    I had a HTL-HD that worked fine with the DVI cable.

    I have 10 days before the 30 day return is up at CC.

    I do not have another HD TV to experiment.

    My questions is could the problems with the HDMI be related to my projector?

    After 3 have failed about the same way I wonder if it's a problem with my system.
     
  12. Nov 16, 2004 #552 of 1437
    rockytopps

    rockytopps New Member

    4
    0
    Nov 6, 2004
    From jlmza2350:
    No!! It is NOT your projector. I have a projector as well (Panasonic AE700) and I am having the same problems with the HDMI output as anyone else. I have a 40 ft. HDMI-HDMI cable running from my SECOND HDTIVO to my PJ and it doesn't work. Component does. On my Pj's menu the HDMI options are greyed out when trying to use the HDMI. Directv fully knows about these issues and are supposedly trying to iron them out. They told me to hold off for a while and use the component output until they fixed the problems. So, for now that is what I am going to do. For now, I will use my HDMI cable on my newly ordered DVD player (Sony DVPNS975V).
     
  13. Nov 16, 2004 #553 of 1437
    abbas

    abbas New Member

    26
    0
    Nov 8, 2004
    jlmza2350 - I have had the exact same problems you have had but with my LCD. I picked up the fourth one today. The sales person was an ass to me saying they have never anyone return so many unit. I come home and hook it up and the HDMI is dead out of the box. I think I am going to wait a few months before retuning this one.
     
  14. Nov 16, 2004 #554 of 1437
    E3ACJA

    E3ACJA New Member

    3
    0
    Nov 15, 2004
    Does anyone know if a HDMI failure on the HD/tivo unit can cause a failure on the HDMI connector on my tv. I just purchased a 34 in. widescreen sony (model # 34XBR960). I just returned for a third time my directv HD/Tivo box and the last thing that I want is for the HDMI on my tv to get messed up because the HDMI on my Tivo box fails. Any advice is greatly appreciated.
     
  15. Nov 16, 2004 #555 of 1437
    E3ACJA

    E3ACJA New Member

    3
    0
    Nov 15, 2004
    abbas,

    where did you buy your unit that you can return it to the place you bought it at after a few months. Sounds like probably purchase an extended warranty. I still like to know where you bought your unit. I purchased mine at Circuit City in California.
     
  16. Nov 17, 2004 #556 of 1437
    rockytopps

    rockytopps New Member

    4
    0
    Nov 6, 2004
    There is a one year warranty that comes with the receiver. I also bought a two year extension.
     
  17. Nov 17, 2004 #557 of 1437
    jlmza2350

    jlmza2350 New Member

    6
    0
    Nov 16, 2004
    Minnesota
    rockytopps and abbas,

    Thanks for your feedback.

    I think I will try one more time. If it fails again then I will just return it and go back to my HTL-HD and wait till I hear they have the problem fixed.
     
  18. Nov 17, 2004 #558 of 1437
    abbas

    abbas New Member

    26
    0
    Nov 8, 2004
    I bought the unit at Magnolia's Hifi. But get this, I exchanched the unit yesterday again. The salesman in my opinion was kinda rude in taking it back. This is my fourth unit and the HDMI is dead out of the box and the component is acting kinds funny, it gets out of sync when change the inputs on my tv. I have to change the resolution on the Tivo unit to re-sync it. I called the manager and said I am sick of this whole thing. He said that there is no way the problem is with 4 directv unit and the problem is my TV. I told him if he could get the HDMI to work, I would take the unit back and keep mouth shut. So today, I am suppose to take my unit into the store so that he can personally check it to their TVs.

    I would have been happy with the component this time if it wasnt acting wacky because I am really sick of this HDMI thing but the component is not right on this unit either.

    I have been trying HDMI connection over and over today to both the HDMI and DVI of my TV with no result. This time, I am going to have them open up the new unit in the store and attach to the TV before I leave.

    Will let you know the outcome....

    Abbas
     
  19. Nov 17, 2004 #559 of 1437
    abbas

    abbas New Member

    26
    0
    Nov 8, 2004
    To Rokytopps - the unit came from Magnolia Hifi in the Northern California. I bought it with a 4 year warranty and at the time of the sale, the salesman told me that I could return it for any reason at all in the four year time. Since I had lost my previous HD within 2 years, I thought it was a great idea. I am sure they never thought I would be bringing the unit back so many times. I have thought about going back to a regular HD unit but I dont think they are willing to give me my money back.
     
  20. Nov 18, 2004 #560 of 1437
    jbs01

    jbs01 New Member

    19
    0
    Jul 20, 2002
    Virginia
    To all those who haven't had a HDMI failure, hold your breath. I received my unit back in May when CC first started shipping. Last week, I got the 16 color screen which then went blank and my Samsung DLP said "DVI - No Signal." Aaarrgghh! While my component output does work, I swear the HDMI -> DVI signal looks much better on my DLP. What follows are my dealings with Directv.

    Day 1: Call to the 888-713-7772 number got me quickly passed off to a "higher" level technician who after several periods on hold with his "supervisor" reported that Directv is aware of the problem and a software update is upcoming to fix the HDMI failure. Wouldn't send out a new unit because it's a software, not a hardware problem. As long as my component output was working, I'd just have to live with it until the software repair came out. I hung up and called back getting another tech who passed me off again this time to someone who had me do a total "clear and delete everything" followed by a restart. As he put it, that's the last step before they replace the unit. He couldn't promise that'd fix it, couldn't even say it'd ever fixed another unit, but that was the step he knew to do. I told him I probably had a better chance of fixing the unit by just whacking it on the side with a baseball bat!

    Day 2: Called back and reported HDMI was still dead after the clear and restart. This technician was surprised as to why the previous one had me do the clear. The technician did however, get a new unit on the way to me.

    Day 3: New unit arrived.

    Day 4: Hooked up new unit, allowed it to do all of its setup and downloading of version e. operating system, all with the same results, no HDMI output. Called the 800-695-9251 (2nd level DVR technicians) and got a guy who didn't have a clue what I was even talking about. When I mentioned no signal from my HDMI port, all he could liken it to was "searching for satellites." Fortunately, he did pass me on to a nice sounding female who was totally sympathetic. She put me on hold and walked over to their unit in the office and "couldn't get her HDMI output to die." I asked if she'd just package that unit up and send it to me, but no luck. She didn't want to get "called on the carpet" by sending out another unit, so she has set up a technician to come by the house next Monday with the thought that he might "find something wrong." Yeah, he'll find something wrong... the HDMI output is dead. At least she did say they'd overnight out another unit if the technician couldn't fix it.

    Too much fun, eh?
     

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