HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Sep 29, 2004 #421 of 1437
    drjeckl

    drjeckl New Member

    18
    0
    Jul 18, 2004
    Long Island, NY

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    yeah, MrCool, we'll bury them with emails.
     
  2. Sep 29, 2004 #422 of 1437
    mtolson

    mtolson New Member

    5
    0
    Apr 22, 2004
    This is interesting. I am on my third HD tivo receiver. When I hooked this one up the HDMI-to-DVI produced what appears to be inversed or 16bit video. Upon calling DTV, I was told that it was a software issue that they were aware of and were working on. The rep told me to switch to component and to check back in a couple of weeks. Mine is dated 8/31/04.

    So far, I am now on my third unit:

    Unit 1 - Made April 2004. Hard drive clicked upon boot and never got to Welcome message.

    Unit 2 - Made May 25, 2004. Rebooted and could never get past "Just a few more seconds" message.

    Unit 3 - Made Aug. 31, 2004. HDMI/DVI show 16bit graphics right out box. Software version 3.1.5-01-2-357.

    Is DTV blowing smoke and do I now have yet another defective unit.

    Marc
     
  3. Sep 30, 2004 #423 of 1437
    mike_k7

    mike_k7 Member

    13
    0
    Sep 29, 2004
    Marc,

    My 1st unit had the 16 color problem (I don't think it was 16 bit color - it seemed to actually be only 16 colors) - it did it for the first few minutes during initial setup, then snapped to full color, and then after about a week it went back to the 16 colors. It *could* be a software issue, but it doesn't seem like it would go back and forth if it was.

    When I called DTV the CSR had not heard of this problem before. It would be nice to find someone at DTV who had actual firsthand knowledge of the problem and the solution.
     
  4. Sep 30, 2004 #424 of 1437
    unixadm

    unixadm Super Moderator Staff Member

    8,775
    144
    Jan 1, 2001
    Georgia, USA
    If you look a few pages back (17, 18, 19), there are some posts that indicate that this is a hardware problem with the way the HDMI card sits in the slot of the motherboard.

    http://www.tivocommunity.com/tivo-vb/showthread.php?postid=2234485#post2234485

    DirectTV's only solution at this time has been to swap the entire unit out with a replacement, which then may also have the same problem.

    A page or 2 back, someone posted that DirectTV told them they are aware of the problem and ARE NOT swapping out any more until they resolve the issue.
     
  5. Sep 30, 2004 #425 of 1437
    jbs01

    jbs01 New Member

    19
    0
    Jul 20, 2002
    Virginia

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    I've had my HR10-250 for 5 months with no problems. Today, I noticed the picture on my TV had gone to the "16 color" mode. I lightly jiggled the HDMI plug on the back of the TIVO and the picture on the TV would change to okay, to 16 color to 2 color. I unplugged and replugged the HDMI only to have the TV then report "no input" on the DVI port. Oh boy. A reboot of the Tivo and still no joy. Guess you can add me to the "failed HDMI" list.
     
  6. Sep 30, 2004 #426 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    Hay that's me! I am famous.

    Any way I am sure that this post of my will add fuel to the fire. But here it is:

    I have had it with this piece of equipment. I always knew and said it many times that most likely this fix of mine will eventually stop working. Well that time has come. The HDMI is totally dead and I am not about to take it out and investigate it further more. I am done trying to fix everything that is not working. When I run the self test half of the time it returns errors on one or more SAT or OTA tuners. This is happening from day one but ignored it as it seams to be recording fine (most of the time).

    So I put the original bad hard rive in which doesn't even boot anymore and called D*. I got to level 1 pretty quick. 5 minutes later I was at level 2 explaining the same thing and 5 minutes later he forwarded me to level 3 which I was waiting for about 20 minutes. 5 minutes later I was told that a new box is on the way (35 minutes is what I was expecting anyway). When I asked the guy said he does not know about a wide spread HDMI issue. I am only the second customer he did this for. Nothing about software issue (which it is clearly not) but than again I have a bad hard drive as well so it doesn't even matter.
     
  7. Sep 30, 2004 #427 of 1437
    jlas75

    jlas75 New Member

    18
    0
    Aug 15, 2004
    Lansdale, PA
    In an attempt to try and fix the HDMI problem, I reset my HR10-250 and am now missing the "Showcases" option within the TiVo menu.

    Is anyone else experiencing this with new receivers? Does anyone know how to get it back?
     
  8. Sep 30, 2004 #428 of 1437
    mtolson

    mtolson New Member

    5
    0
    Apr 22, 2004
    I took the HDMI card out of Unit 2 (which DTV never sent a return mailer, in fact I still have unit 1 as well) and placed it in Unit 3 and now Unit 3 appears for working fine on my 65" Mitsu. I would have to say they are still having hardware issues with the cards being that Unit 3 was built in late August.
     
  9. Sep 30, 2004 #429 of 1437
    Rcam10

    Rcam10 Whatever

    93
    0
    Apr 13, 2004
    Personally, ever since the first unit I received the first of April, which had a dead output, and I proceeded to "attempt" to get the output back working, its been my opinion its a messy type of problem.

    Like I posted in some thread thats long gone, I did remove the card, the main board, resoldered certain areas, look at it under magnification, ect. and that basically did nothing. They got a problem there with the connection between that card & the main board. Maybe its mostly the card, maybe its not. The signal is extremely sensitive, not to mention all that copy protection mess built in, so if it breaks connection, it goes crazy.

    Most can be made to output video if held in the perfect position, but that isn't a fix, and most times that can't even be done, because its a impossible way hold that card.

    When they decide to stop playing around an change the production line to correct the problem, then and only then will it go away.
     
  10. Sep 30, 2004 #430 of 1437
    zubinh

    zubinh Active Member

    302
    63
    Jun 7, 2004
    Northeast USA
    Just got my first replacement today. I was soooooo optomistic until I hooked up everything and now all I see are garbled colors and people that look like the negatives of a roll of film.

    I going to call directv tomw but I dont think theyre going to help much. I think I'll send them this one back and keep my previous one hooked up with component. Luckily I did buy the Circuit City Warranty so when they get some in stock, I'll swap it thru them.

    As many have complained they did not double box it nor did they include any kind of return shipping instructions or label.

    I took the top off of my previous receiver but the HDMI card looks pretty tightly held to the board. If there are any last words of advice, I'd sure love to hear em.:(
     
  11. Oct 2, 2004 #431 of 1437
    MrCoolDu4

    MrCoolDu4 New Member

    31
    0
    May 18, 2002
    I have discovered the emails to DirecTV are pointless. Someone contacts you who's job it is to apologize for all the problems you've been experiencing. Then they transfer you to the same support extension we've been calling all along. I have kept my return slips from FedEx and the replacements are coming from Memphis, Tennessee. I am thinking that I should try calling that number ? ( Jabil Global 901-795-5300. )
     
  12. Oct 3, 2004 #432 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    Wow I got my replacement in 3 days. It is unbelievable how they pack this thing. They just throw it in an already worn down box with no outside packaging or foam. However I am happy to report that my replacement is working (for now at least). It is dated August 31. I will report if that changes but it is definitely worth trying to replace it if you have a bad unit.

    By the way since I am returning the failed unit I took the card out and put it back removed the plastic spacer and locked the pin to the card so it secures it to the mother board and now it works again (who knows how long though).
     
  13. Oct 3, 2004 #433 of 1437
    Nalez

    Nalez Guest

    34
    0
    Mar 1, 2002
    Thanks for the idea of proping the clip out.

    Today I had my HR10-250 do a pink color thing on DVI. Used some cardboard to prop the clip out from the board, and HDMI works as it sould again.

    Guess I will leave it that way until DTV comes up with a perminant fix.
     
  14. Oct 4, 2004 #434 of 1437
    Rik

    Rik New Member

    190
    0
    Dec 29, 2000
    Milford,...
    There is a business opportunity here for anyone that can come up with a premium solution fix. Weaknees or any of the other folks who offer upgrade solutions. I know that I, for one, would pay to have one of these companies fix or replace my HDMI card with a premium card and return the unit to me fedex. I have about 40 hours worth of programming that I'd rather not part with in order to get on the unit swap merry-go-round.
     
  15. Oct 4, 2004 #435 of 1437
    kimsan

    kimsan underling

    732
    0
    Jan 23, 2002
    Greenbackvil...
    :mad: Bummer here.

    Pulled my unit out of use Saturday morning and did a copy/expand to a pair of Maxtor 250gb drives. Remounted using the Twinbreeze kit from Weaknees (excellent design, all the necessary parts, a set of Torx drivers, and clear illustrated instruction!). -Tao expand took ~32 hours but came off without a hitch. Plugged the unit back in and was greeted by *NO* HDMI output. Didn't see the card or cable, so component was enabled.

    Mucked around with the card and clip at lunch today and never got a stable good output. Plenty of variations on posterized and pink and static and no output and no card, but no success.

    Buttoned the pup back up and reprogrammed the MX-500 macros to use component rather than DVI. Still beats the crap out of s-video or composite.

    I'll join the ranks of those who wait for a *real* fix from DTV before I go for a warranty exchange. Just too much on the drives to let go on a chancy new box for now.
     
  16. Oct 4, 2004 #436 of 1437
    mark757

    mark757 New Member

    1
    0
    Sep 21, 2004
    Baltimore/Wa...
    Techs came out and allegedly did the same fix to my JVC today (first time they performed the job). Now when I power up the DVR it starts booting but after about 60 seconds shuts down with the high operating temperature warning (blue screen). If I leave the HDMI unplugged and use the component cables everything works fine.

    Anyone experience this? DVR issue or fouled up JVC fix?
     
  17. Oct 5, 2004 #437 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    I would love to see a poll that correlated HDMI failures with people who modify their boxes on their own. Since people won't be honest, it's pointless, but I have to believe a large percentage of the HDMI failures come from people who added a drive on their own, and either knowlingly or unintentionally banged/touched the HDMI card.

    Yes it's an indication it's too fragile, but maybe not as fragile if you don't modify the box at all.
     
  18. Oct 5, 2004 #438 of 1437
    kimsan

    kimsan underling

    732
    0
    Jan 23, 2002
    Greenbackvil...
    Got my unit in July. No HDTV so no way to know if anything better than S-Video worked. Unit was unit was unopened and un mod-ed. Can't blame that on anything I did.

    HL-P6063W arrived in mid September and HDMI was "posterized". Opened the case and seated the board and HDMI was fine. Unit still un mod-ed.

    Added the TwinBreeze bracket and new drive this weekend. Never came near the HDMI daughterboard. No HDMI out when reinstalled and cable wasn't recognized, so Component was on.

    Mucked with the card a bit yesterday. The slightest variation in pressure and position causes a wide range of failure modes. Primarily fuchsia screen with picture, limey screen with picture, a range of posterization, static, no output, and finally no cable recognized.

    It's just a badly designed connector/mount. Electronic connections should be clean and precise and stable. This one seems based on the phase of the moon, sacrificing a virgin and swinging a headless chicken over your head ;)

    Just my 2ยข.
     
  19. Oct 5, 2004 #439 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    I wonder how many people have problems with the HDMI with the new red junk on it?
     
  20. Oct 5, 2004 #440 of 1437
    unixadm

    unixadm Super Moderator Staff Member

    8,775
    144
    Jan 1, 2001
    Georgia, USA
    I never even opened the case......neither did most people here when I started this thread. These failures were happening pretty early in the process....before most people even thought about opening up the case. Many are coming out of the box either dead or not working properly. I am sure there are a few due to a case being open, but that wouldn't explain failures out of the box.

    I know many people noticed a failure or the start of failure if they unplugged and plugged in the HDMI cable for some reason (move it in the cabinet, re-route the cable, etc. I think it is just so fragile of a connection that the pressure of pushing in on plugging the cable in or a little rough handling in shipping is enough to cause it to lose connection.
     

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