HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Sep 26, 2004 #401 of 1437
    grizzlyt

    grizzlyt New Member

    5
    0
    Sep 3, 2004

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    I've had my replacement box for two weeks now and everything is working perfect. I encourage people with the bad HDMI port to keep switching units until you get one that works. It's a pain but there are replacement units being sent that work.
     
  2. Sep 26, 2004 #402 of 1437
    jlas75

    jlas75 New Member

    18
    0
    Aug 15, 2004
    Lansdale, PA
    I had a good feeling my replacement HR10-250 would not work based on the posts I've read on this board. So, this time around, I decided to buy a five year warranty ($100 ) from tweeter. Well, wouldn't you know, just as suspected the HDMI port did not work on my new replacement.

    The only difference this time is that I have 5 years to enjoy my "defected" HR10-250 through component video, not the 30-90 day warranty most manufacturers offer. So, I'm thinking sometime within the next year or two or three, I'll return it for a new, better box and not have to deal with this mess for now. Besides, I think component looks GREAT!

    Definitely worth the $100 :)
     
  3. Sep 26, 2004 #403 of 1437
    drjeckl

    drjeckl New Member

    18
    0
    Jul 18, 2004
    Long Island, NY
    I really dont want to be a PITA but, how do you know the replacement units are working? Insider knowledge? Have you inspected the card/motherboard connection on your bad unit and the replacement box and noticed a difference? If there is, then maybe all of us with the bad first batch should send ours back. If not, we're still waiting for the official fix.

    I'm amazed that D* has not notified the early buyers that there is a problem and it will be addressed. Sending out faulty replacement units without even testing the HDMI ports is beyond belief!. If it passed the internal QC check, then what is it? Too much bumping during the shipping? Well fix that process! My unit from BB online came via UPS in the original box, not packed in another box with packing material. What do they expect? A smooth ride?

    So grizzlyt, let us know. I'll jump on the replacement loop if they truly have the problem fixed.
     
  4. Sep 27, 2004 #404 of 1437
    muoldaar

    muoldaar New Member

    58
    0
    Jul 9, 2003
    Campbell, CA
    I guess I need to change my response to the poll now.

    I've had my HR10-250 since the beginning of May, and after 4 1/2 months, I thought I was in the clear. But my HDMI output died over the weekend. :( It's probably just a coincidence, but one day after receiving the new software update, my HDMI port began failing. The first time this happenned, I wiggled the cable and got the picture back. (Of course, now I realize by wiggling the cable, I was probably affecting how the HDMI card was making contact with the motherboard.) Then a few days after that, I lost my HDMI output for good.

    It looks like I'll have to join you guys in playing HDMI replacement roulette. But I'm still concerned that even if I get a replacement unit with working HDMI, that it's just a failure waiting to happen in X # of weeks/months.
     
  5. Sep 27, 2004 #405 of 1437
    grizzlyt

    grizzlyt New Member

    5
    0
    Sep 3, 2004

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    Sorry drjeckl, no insider information. My point was only that some replacements work, mine did as has been for two weeks. Sure, maybe it will fail a few in another week or two.

    As long as the your are able to get a replacement sent without too much hassle, I would keep trying until I got one that worked like it should. The more units that get sent back with the HDMI problem, hopefully, the harder they will work to fix it. They loose money on shipping and handling on every defective unit.

    If you can't easily return it and are happy with using component, that is up to you, but D* will think that they have another happy customer and the rest of us reporting the HDMI problem are in the minority.
     
  6. Sep 27, 2004 #406 of 1437
    drjeckl

    drjeckl New Member

    18
    0
    Jul 18, 2004
    Long Island, NY
    This is a good point.

    I have the problem of the loose connection. I have reseated the card and not secured it to the back panel. With this, the HDMI connection works. (I was not happy with component.)

    But this is a temporary fix. If D* doesn't come up with a permanent fix within the 12 month warranty period, I'm sending it back and start the replacement process.

    But you are right. If I don't send it back, they think I'm a happy customer. How do we remedy this? Something to think about.
     
  7. Sep 27, 2004 #407 of 1437
    TwinCityHDGuy

    TwinCityHDGuy New Member

    3
    0
    Sep 27, 2004
    Minneapolis
    I was wondering if anyone else has noticed the same symptoms that I have. I am on my third HR10-250. The second one had no HDMI out of the box, but the first and third have had a similar subtle problem. Those two units have an oscillating, vertical, soft-edged, bar on only the 1080i outputs of both the HDMI and component outputs.

    The first unit was consistently left-to-right about once a second. I thought that, perhaps, it was a shielding problem from the power supply since it seemed to be 60 cycle. But my third unit had a slightly quicker cycle, also left to right, which has now shifted (three days later) to right to left and slowed down. It also seems to have developed a slightly pinkish hue.

    This symptom is very subtle and is only readily observed on a solid color subdued background. It can easily be seen when you put the unit in standby or when you try and view a channel you don't have and see the grey screen. It looks like a slight contrast, or brightness, shift that travels along the screen. It is not visible on the 720p output. It is visible on both HD and SD sources, in real-time or pause, and also on pre-recorded material.

    Is it possible that it is my monitor? I have a Sony KV-34HS510 crt. Everything else looks great on it. I've had it for about a year and the Hughes is the first HD source I've been able to view.

    I purchased the unit via the Internet from TVAuthority (not a great experience) and DirecTV has been replacing the unit.

    Any insights would be greatly appreciated.
     
  8. Sep 28, 2004 #408 of 1437
    sotapoppy

    sotapoppy Member

    534
    0
    Feb 7, 2004
    Minnesota
    I'm not so sure it is a coincidence. My HDMI started failing the day after receiving the update also. This is my second unit. The first unit worked great for ~2 months then the HDMI port died. My second unit worked great for ~ 3 months. Then the colors began to turn red the day after the update. I was able to correct by unplugging and replugging the cable. This worked for 4 nights in a row. Each night it only occurred 1 time. Today the pic stays red so I assume the card is no longer making good contact. I will be calling for a 2nd replacement tomorrow. In my case, DVI is noticeably better than component. So I'll call every time I have a HDMI failure.
     
  9. Sep 28, 2004 #409 of 1437
    VicF

    VicF New Member

    18
    0
    Sep 8, 2004
    Roseville, CA
    Had my unit for about 3 weeks; finally able to test HDMI/DVI on a sony rear projection unit. Worked right off the bat not a problem to be found
     
  10. Sep 28, 2004 #410 of 1437
    billsfan1

    billsfan1 New Member

    1
    0
    Sep 28, 2004
    I bought my first HR10-250 last week from CC online and the HDMI port produced a color distorted image right from the start. When I first got the unit it was obvious that it was used even though I paid for a new unit. The box was a little tattered and the unit had hand prints all over it. (I suspect that the seller may be recycling failed HDMI units and maybe this is why this problem seems larger than it really is) I could not exchange the unit at a local CC store since they do not carry it in stock, so I had to work with the webstore representatives for the exchange. Initially I was told that they would replace the unit as soon as I had a UPS tracking number for the return unit. However, after mailing the unit back they then told me I had to wait a week or so for them to receive and inspect the unit before they would send me a replacement. I was not able to speed this up even after several calls to their support center. Since this unit seems to have a failure history I decided I would be better off dealing with a more responsive seller, and I asked for a refund. I then found that the local Sound Advice stores carry this unit in stock, so I picked up and installed the unit last night. It works great and I am very happy with it. The HDMI output looks much better that I was seeing from the component output. My only recommendation to anyone buying this unit is to try to find a local store that carries this in stock. That way if you do ever have any problems you can exchange it right away and deal with someone face to face instead of talking to a technical support person somewhere in India.
     
  11. Sep 28, 2004 #411 of 1437
    sotapoppy

    sotapoppy Member

    534
    0
    Feb 7, 2004
    Minnesota
    So true! I'm on hold with India right now.:rolleyes:
     
  12. Sep 28, 2004 #412 of 1437
    BryanCPA

    BryanCPA New Member

    12
    0
    Mar 11, 2004
    Phoenix, AZ
    Is a Tivo lock up when changing resolutions a symptom of a bad HDMI port or a display incompatability?
     
  13. Sep 28, 2004 #413 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    How do you know it's locking up?
     
  14. Sep 28, 2004 #414 of 1437
    BryanCPA

    BryanCPA New Member

    12
    0
    Mar 11, 2004
    Phoenix, AZ
    After I use the up arrow to change the resolution, the on-screen setting indicator (1080i, 720p ...) stays on the screen and the tivo is non responsive to any commands. I have to reboot to return the tivo to normal. I am not having any picture quality problems, just the freeze on changing the resolution. This issue does not occur when I use the component outputs.
     
  15. Sep 28, 2004 #415 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    Odd. How long did you give it before giving up? What kind of TV? Might be a DHCP negotiation issue? Does it only happen when going to 720p/1080i, or to 480i/p also?
     
  16. Sep 28, 2004 #416 of 1437
    bfdhe

    bfdhe TiVo Junkie

    107
    0
    Dec 31, 2002
    Lexington, KY
    Add one more to the death toll. DTV sending a replacement. Only took 2 hours on the phone, 2 disconnects and 5 CSRs. The last one said" yes, we know this is a problem and are working on a permanent fix, until then, if it happens again just have us replace it"
     
  17. Sep 28, 2004 #417 of 1437
    BryanCPA

    BryanCPA New Member

    12
    0
    Mar 11, 2004
    Phoenix, AZ
    I gave it a good 2 or 3 minutes before pulling the plug. The tivo is connencted to a Sanyo Z2 projector (it is DHCP compliant) and the lock up happens no matter which resoultion I go to or from.
     
  18. Sep 28, 2004 #418 of 1437
    MrCoolDu4

    MrCoolDu4 New Member

    31
    0
    May 18, 2002
    This is ridiculous. DirecTV has replaced my receiver three times with units that do not work right out of the box. I am of course talking about the dead HDMI's Its simply that this box is as expensive as it is in part to the HDMI. Without the HDMI I believe its a minimum of $250 less. I am tired of the long hold times on the phone talking to those morons. Oh that is unless they transfer me to the extension that rings and rings and rings and auto disconnects. I love that one. So now I am emailing my displeasure with this POS and I actually did receive a reply. Someone will contact me within the next two days. I can hardly wait.
     
  19. Sep 28, 2004 #419 of 1437
    bfdhe

    bfdhe TiVo Junkie

    107
    0
    Dec 31, 2002
    Lexington, KY
    Who did you email? I will email them too. Send me the address and please post whatever reply you get here.
     
  20. Sep 29, 2004 #420 of 1437
    mike_k7

    mike_k7 Member

    13
    0
    Sep 29, 2004
    I just received my second HR10-250. The first was fine for about a week, and then it looked like it was only displaying 16 colors. Got a similar story from DTV about the HDMI card not being seated correctly. Second unit didn't work at all using HDMI, works with component (as did the first one). I got mine from BestBuy, and they are only available from their Web site. So of course now I have to buy and pay for a third unit, take the first one back, wait for the new one and then take the second one back. At least the units I'm getting from BB are not used.

    FWIW - Date stamp on the first unit was Aug 7, 2004 and Aug 25, 2004 on the second.

    MrCool - if you post that email address I will gladly fire off an email as well.
     

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