HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Aug 29, 2004 #261 of 1437
    jeffreyh

    jeffreyh New Member

    5
    0
    Dec 20, 2001
    Denver, CO

    Advertisements

    With the HDMI to DVI cable in use I see a picture that mostly look great. The problem I have is that I seem to have a couple of rows of pixels at the top of the screen that are all messed up. When using the composite outputs everything looks fine.

    Has anyone else had a problem like this one? Would a new unit maybe fix it?
     
  2. Aug 29, 2004 #262 of 1437
    cocoon

    cocoon New Member

    22
    0
    Aug 18, 2004
    Yeah that would be my guess as well. I only posted that problem because it was the first time that I had difficulty cycling through the resolutions to fix the problem. Every other time its been near instant in fixing the problem.

    Call to get unit 3 replaced I guess.
     
  3. Aug 29, 2004 #263 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    That is what I am hoping for and the reason why I sad there maybe a software fix after all. However I have the unit for 3 month now and the HDMI went out after 2 month of use. I fixed it with the spacer a month ago but I never had a problem where the snow did not disappear automatically after 1 seconds. I tried everything even putting the unit back to standby but nothing worked until I changed the resolution to 480i when it was magically fixed and no problem ever since. I just have the constant feeling that the HDMI will eventually go dead and even a hammer will not fix it anymore.
     
  4. Aug 30, 2004 #264 of 1437
    Rcam10

    Rcam10 Whatever

    93
    0
    Apr 13, 2004
    Yes, but what happens when the connection is going off/on very quickly on that HDMI card, that causes a confused communcation problem, and it can end up causing show. I've see snow quite a lot when the ones I've messed with were acting up.

    I also don't think anyone has actually proven its just the card itself. I've heard one case where the card was changed from a good unit an it worked, in this thread someone said it didn't. Its unlikely someone would damage a card just by unplugging it and switching. Too me, it still acts like a problem where the two connects, along with maybe a frequency type problem in tha area also.

    I mean it can be really really sensitive to motion and then again it takes hard force to bring it back on.

    The most amusing part is they aren't addressing the problem yet at all, I'm sure one of the reasons probably is the fact so many don't use HDMI yet, so I know that is causing less to come back for repair.
     
  5. Aug 30, 2004 #265 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...

    Advertisements

    I doubt that the problem is with the card itself. I think the problem is with the mother board and how the card is attached to the mother board. It could very well be a frequency issue or in my case seams to do something with the metal pin wich is as I learned has nothing to do with securing the card to the mother board. But than what is it used for? In my tests when the pin touched the card's circuit board the picture went out.
     
  6. Aug 30, 2004 #266 of 1437
    cocoon

    cocoon New Member

    22
    0
    Aug 18, 2004
    I called DirecTV earlier today. I am just tired of testing their product for them. Its obvious to me that this product shouldn't of been on the market til they got the bugs out. Does a $1000 product bring better odds of it functioning correctly apparently not if your DirecTV. I told them I wanted my money back so they are sending a "recovery kit" they said should arrive in 2 weeks so I can send back the defective units. Maybe when they get the bugs out of these HD Tivos I will look into but this whole incident has really soured me on DirecTV.
     
  7. Aug 30, 2004 #267 of 1437
    jlas75

    jlas75 New Member

    18
    0
    Aug 15, 2004
    Lansdale, PA
    I hear you. I actually considered cancelling DirecTV and going with Comcast. Frankly, you get a lot more bang for you buck in HD programming with cable (Comcast) in my area (Philadelphia) than you do with DirecTV. And, I'm sure Comcast will have an HD DVR that works soon.
     
  8. Aug 30, 2004 #268 of 1437
    ericlhyman

    ericlhyman Member

    141
    4
    May 19, 2001
    Silver...
    The third unit I received as a replacement was manufactured in Mexico on July 7, 2004 and has no problems with HDMI or the hard drive.
     
  9. Aug 30, 2004 #269 of 1437
    videoholic

    videoholic New Member

    272
    0
    Jan 14, 2001
    Tampa, FL
    I just received my replacement Tivo and it was DOA.

    2 questions.

    DO I get to keep the remote?

    Does anyone have a good phone number to call to fast track to the second layer of tech support? I waited for 1:20 last time.
     
  10. Aug 30, 2004 #270 of 1437
    MrCoolDu4

    MrCoolDu4 New Member

    31
    0
    May 18, 2002
    I told them I wanted my money back so they are sending a "recovery kit"


    What is a recovery kit ???
     
  11. Aug 30, 2004 #271 of 1437
    cocoon

    cocoon New Member

    22
    0
    Aug 18, 2004
    I guess "recovery kit" is just their terminlogy for RMA for customers who want refund.
     
  12. Aug 30, 2004 #272 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    Now that's jumping to conclusions...

    Perhaps he misunderstood, and it's a "Discovery kit", from the Discovery channel? That could be neat.

    Or maybe he thought you had fertility issues, and it's an "Overy kit".

    Instead maybe he was attracted to you, and it's a "Loverly kit".

    It might be because you talked quickly, and it's a "Deliverly kit".

    It couldn't be because he thought you were bright, and it's a "Cleverly kit", could it?
     
  13. Aug 31, 2004 #273 of 1437
    videoholic

    videoholic New Member

    272
    0
    Jan 14, 2001
    Tampa, FL
    Does no one have a good phone number for advanced tech support?
     
  14. Aug 31, 2004 #274 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    Based on your other e-mail, why do you want this number? It takes like 15 minutes to get a replacement if it died.
     
  15. Aug 31, 2004 #275 of 1437
    jcmartz

    jcmartz New Member

    10
    0
    Aug 31, 2004
    Thought I'd add a few observations to the HDMI failure thread; please excuse me if this has been posted before in this thread.

    My first HR10-250 didn't support HDMI out of the box (USA box, April 04). I thought this was a problem with the DVI input on my Samsung (specifically, HDCP support).

    I just hooked up my second HR10-250 to support an older plasma display without HDMI/DVI input (Aug 04 USA box). On a hunch, I plugged this box into my Sammy DVI input, and it works great! (greatly improved picture, as well). I opened both boxes, and noticed that the HDMI cards were different in each. Specifically, the newer card has "2004" printed on the trailing edge, as well as some other nomenclature differences. To avoid swapping hard drives (I've upgraded my first box), I just swapped the HDMI cards in both boxes. The original unit with the newer HDMI card now works great.

    I would conclude that the problem is most certainly with the HDMI card and that swapping a new card into the older unit works fine. I also noted that my other box works fine without any card installed. If we could convince Hughes to ship replacement cards, that seems a simpler solution than sending your whole unit back. The card-replacement is plug-n-play if you have the right torx screwdriver.

    Hope this helps,

    Joe Martz
     
  16. Sep 1, 2004 #276 of 1437
    milo2

    milo2 New Member

    3
    0
    Sep 1, 2004
    CA
    First HR10-250: Mexico, July 10, 2004. Solarization appeared after about four days of use. Gradually worsened. Next day screen was blank, and machine refused to boot if HDMI cable was inserted.

    Replacement HR10-250: Mexico, July 18, 2004. Solarization right out of the box. DirecTV sez their entire computer system fell over tonight, so no resolution until tomorrow at least. [Er - pun not intended.]

    Crossing my fingers about jcmartz's comment above. There's pretty clearly a mechanical issue with the connector on the older cards; here's hoping they've fixed it!
     
  17. Sep 1, 2004 #277 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    I believe that's what Hughes is doing when they get the machines back. Most consumers can't replace a card, and opening the box voids the warrantee.

    So, ship the box back, they replace the HDMI card, then they reship it to someone else.
     
  18. Sep 1, 2004 #278 of 1437
    John_D

    John_D New Member

    485
    0
    Dec 10, 1999
    Baltimore, MD
    I can't respond to the poll because I don't know where the 2 units that I returned were manufactured.

    Both were manufactured in July 04 and in the same shipment to my local Best Buy. The first one worked out of the box and then developed the pink and blue screen after 2 days. The 2nd one had no video at all so I got my money back. Other than the failed HDMI port the units were great and I miss it already. I'm thinking about trying to find it from another retailer in my area.

    I had mine hooked up to a Sony Grand Wega III 42" LCD. The SD output over the HDMI port acutally looked very good. I'm not sure how to word this correctly but it seemed that the 480i output was a closer match to my display's native resolution. There was very little "stair-stepping" on curves that can be caused by line-doubling. The component output was definitely not as good on SD but was very close on HD.
     
  19. Sep 1, 2004 #279 of 1437
    gbohn

    gbohn New Member

    6
    0
    Sep 1, 2004
    I have had the Directv HD Tivo since the first units were shipped out back in mid April, and mine has been working perfectly (with two different Mitsubishi TVs... one old one and a new DLP) until i got the new JVC D-ILA 61" TV about a week ago.

    After about a week of working fine, now for two consecutive days, when I turned on the TV fot the first time that day, I was getting "no signal" from my TV via the HDMI output. If I unplug and replug my box, it works fine again. Today, when I turned on the TV, I see snow, alternating with a full green screen. And now, a reboot does not fix the problem.

    Could this be a compatibilty issue with the JVC? Or is it a coincidence that my problems have started since I got this new TV?
     
  20. Sep 1, 2004 #280 of 1437
    gbohn

    gbohn New Member

    6
    0
    Sep 1, 2004
    wow, i called DirecTV, and within just a few minutes, they said they would send me a new receiver... they first tried to send me a new HDMI cable, but I told them the problem is not in the cable, it's in the receiver.... we will see if the new one works better.

    For all of those others having HDMI problems, does a reboot or power on-off solve the problem temporarily?
     

Share This Page

spam firewall

Advertisements