HDMI FAILURE Poll - EVERYONE please respond

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by unixadm, Jul 3, 2004.

Have you had an HDMI Failure?

  1. No failure - In service for over 2 weeks and going strong

    863 vote(s)
    44.1%
  2. Had Failure on 1 unit - Made in USA

    223 vote(s)
    11.4%
  3. Had Failure on more than 1 unit - Made in USA

    83 vote(s)
    4.2%
  4. Had Failure on 1 unit - Made in Mexico

    291 vote(s)
    14.9%
  5. Had Failure on More than 1 unit - Made in Mexico

    74 vote(s)
    3.8%
  6. Do Not have HDMI/DVI Connection - Don't know if it works

    421 vote(s)
    21.5%
  1. Aug 23, 2004 #221 of 1437
    cocoon

    cocoon New Member

    22
    0
    Aug 18, 2004

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    Well I got replacement unit today. Would of had it Friday but DirecTV sent it to the wrong state (city same name) so of course the box had some damage. This unit also made in Mexico July 6 this time instead of July 21 for my first unit. The return label was also missing one more thing to complain about

    Same exact problem so I called DirecTV after being on hold for some time I spoke to "Jason" he claimed this was the first he had heard of the HDMI problem sigh... so he puts me on hold to find more information.

    When he gets back he says they have no record of me calling about the defective unit in the first place. I eventualy commented on speculation about the HDMI card coming loose and he said had heard of that one so off to hold land I go...

    Ok he said they dont refer to it has "HDMI failure" they talk about it as "HDMI card failure". I guess this is important for anyone else that will be calling DirecTV with this problem in the future...

    They are sending me another unit this is getting old fast

    All this makes me want to switch to Voom but they dont have equivalent of Tivo or as many channels for that matter.
     
  2. Aug 24, 2004 #222 of 1437
    jordanz

    jordanz A is A

    53
    0
    Jun 21, 2004
    Monterey, CA
    I got my replacement box today and the HDMI works (yeah!). A few things:

    * This one seems to have new software or something. It auto switches between 480/720 when going between HD/SD TV. My old one didn't do that (unless I had something mis-configured).

    * The image quality of SD seems a lot better on this unit.

    * I have a DVI switcher and it doesn't seem to work with an HDMI to DVI cable. Damn!
     
  3. Aug 24, 2004 #223 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    What is your software version (you can find it in the system information screen) ?
     
  4. Aug 24, 2004 #224 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    Can you confirm your software version on your HD Tivo, as well as describe how you know it's auto-switching between 720p and 480i/p? I think you might be getting confused with either the auto-pillaring setting on the Tivo or the HD OTA SD-in-a-box broadcasts.
     
  5. Aug 24, 2004 #225 of 1437
    chris_h

    chris_h New Member

    638
    0
    Dec 17, 2003
    Sacramento, CA

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    Hey, that got my attention! This sounds like you may have some sort of beta or prototype software running on the unit, with a native resolution mode enabled. Can you tell us some more details?

    How can you tell it is autoswitching between 480 and 720?
    What does the software version read in the system information screen?
    What is the manufacture date of the unit?
     
  6. Aug 24, 2004 #226 of 1437
    jordanz

    jordanz A is A

    53
    0
    Jun 21, 2004
    Monterey, CA
    This all could be my own misunderstandings of how the HD DirecTivo box works.

    Software version: 3.1.5-01-2-357
    Man date: July 6, 2004
    Box came directly from DirecTV

    A big difference may also be that on the new box I'm connected via HDMI. The other box was connected by component because, obviously, HDMI didn't work.

    On the old box, when I switched to OTA HD or Satellite HD, the picture would stay boxed in a 480 display unless I pressed the UP button to switch to 720. On the new box, SD channels display with letterbox panels but switching to OTA or Satellite HD switches into 720. Going to an SD channel switches back to 480 with panels.
     
  7. Aug 24, 2004 #227 of 1437
    chris_h

    chris_h New Member

    638
    0
    Dec 17, 2003
    Sacramento, CA
    I think this may have to do with the ratio setting (to full/panel). It may also have to do with the source material containg panels or letterboxing. When playing the material, hitting up-arrow once will tell you what output format is currently being used. It is either 480i, 480p, 720p, or 1080i. Can you confirm that the actual output format setting is changing, as opposed to just the letterboxing or side panels?

    I have the same software version as you, and I notice if ratio is set to "panel" then I get sidepanels on SD material, and HD material takes up the whole 16x9 screen. I suspect that this is what you are seeing also.
    Please confirm.
     
  8. Aug 24, 2004 #228 of 1437
    jking1024

    jking1024 New Member

    10
    0
    Apr 12, 2003
    I just got my HD unit. Got it all configured, plugged in the HDMI-DVI cable, and had no problems. Until today. I was re-arranging the inputs on my tv (a Mitsu WS-65613) and suddenly the video is all blotchy, like the color resolution dropped to 8-bit, or something. There was some noise streaking in from the left side of the screen, too. *sigh*

    I have software 3.1.5-01-2-357, also. The unit was made in Mexico, but I don't see a manufacture date anywhere. I bought it from Ultimate Electronics. They still have a couple units un-sold (miracle of miracles!), so they can swap me out.

    Back to the store I go!
     
  9. Aug 25, 2004 #229 of 1437
    jordanz

    jordanz A is A

    53
    0
    Jun 21, 2004
    Monterey, CA
    OK - it was my misunderstanding. I have the new box in "panel" mode. I didn't know about this before.
     
  10. Aug 25, 2004 #230 of 1437
    BTDT

    BTDT New Member

    68
    0
    Jan 11, 2003
    Flower...
    Yes, I have this kind of problem. It started happening this weekend (about 2 weeks into use) where the screen went all white/pink (actually white with tiny speckles). Cycling through the input resolutions fixed the problem. A couple of nights ago the screen went white for a moment and then was fine for the rest of the evening with no intervention. Last night it went black then white/pink then black then everything was okay again.

    My thought is that this symptom is a HDMI synchronization issue of some sort. It smells like something that *might* be fixable in a firmware or software update, much like the DD cutout problem was on the original D-TiVo units.

    This thread in general seems to be covering a number of problems which I theorize are distinct problems rather than all being the same. I could be wrong and the "pink screen" is merely a precursor to a larger breakdown, but I can always hope that this is a software rather than hardware thing in my case.
     
  11. Aug 25, 2004 #231 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    This is slightly off topic but nevertheless the right audience:

    Today it was the 4th time that an HD show when I selected it from the now showing list it went straight to the do you want to delete page and when I said no it told me that nothing is recorded due to the fact that there was no signal. After trying several times with the same result when I start watching other shows and come back to this one later it plays it with no problem! Does anybody have the same issue?

    My 63h upgraded unit was relatively problem free up to this point it only rebooted unexpectedly once and the plastic spacer fixed the HDMI issue (of course there are no logos). It is strange what is considered a relatively problem free unit these days. I also have to mention that it is recording and playing almost 300 hours a week in the last 4 weeks or so (stress testing the upgrade first and 40h/day Olympics in the last week and the half).
     
  12. Aug 25, 2004 #232 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    Notice of delete/no recording right away - I've only seen this on very long HD recordings (e.g. 8-hour olympics). Seems to be a memory thing. If you have other modifications to your unit, try disabling them?

    HDMI/Snow - That's just another part of the symptoms. When the HDMI fails briefly, and then comes back, it renogotiates with the TV. Some TV's display this as what I like to call HD-snow. This is part of the same series of events that eventually leads to failure. Try lightly banging the top of the HD Tivo. If this causes any sort of failure conditions (pink, HD-snow, solarization), then your card will be dying soon enough.

    The HDMI card goes bad. Symptoms are:
    - Solarization
    - Pink
    - HD snow
    - Blinking out and then coming back, usually associated with one or more of the above

    They are all related, and seem to be either about the HDMI daughter card seating, or the HDMI connection itself. In any case, if you see the above symptoms, I'd suggest you call for a replacement.
     
  13. Aug 25, 2004 #233 of 1437
    pbolya

    pbolya Member

    427
    0
    Apr 7, 2004
    Sacramento...
    Yesterday's "delete screen right away" issue was of course an HD Olympics recordings (as I record 40h + 10 SAT-T60 hours every day) but it was a manual 4 hours recording. Previous errors where prior to the Olympics so it must have been less then 3 hours.

    I do have snow and gray screen for a second every now and then when I turn on the receiver from standby or when I start a recording. Ones I am playing the show there is no HDMI related issue (with the exception of 1 time when the machine rebooted in the middle of a playback missing 5-10 minutes of Olympics recording on both channels). These symptoms where there from day one (2 month and running) and I was thinking that they are "normal HD side affects". Until of course I had the blackout 1 day after I upgraded it which I fixed by the spacer.

    I have no doubt that with or without the spacer it will die eventually but since I already upgraded I do not want to go through the hassle of putting everything back and loosing all my recordings. Besides as I am hearing from this forum the replacement unit can be even worst.
     
  14. Aug 25, 2004 #234 of 1437
    TriscuiT

    TriscuiT New Member

    24
    0
    Jul 15, 2003
    Every day I have to reboot my HR10-250 to get the HDMI to "talk" to my JVC HD52Z575. It works fine following the reboot (which occurs when I get home from work). Once I shut the TV off at night it clearly loses the connection at some point during the next 20 hours. Additionally, I have the component video connected as well but that never works once the HDMI has failed. I suspect the TiVo disregards the component outputs when it thinks it should be using the HDMI. Of course it could be something with the TV as well but considering the number of problems reported here I don't consider it to be very likely.
     
  15. Aug 25, 2004 #235 of 1437
    Vizcaya

    Vizcaya New Member

    6
    0
    Aug 24, 2004
    I got my Hd Tivo on Monday, 2 hours after setting it up, I was using the HDMI cable , and was working fine. Turned off TV, came back 2 hours later, Picture was Pinkish, I reset everything, and still the terrrible picture. I hooked up the Components, and everything is fine.

    I waited 2 days before I called DTV, They are sending a replacement. I didn't get any problems with the CSR, they did say there has been a issue with some units.

    I will update when I get it.

    Vizcaya
     
  16. Aug 26, 2004 #236 of 1437
    AbMagFab

    AbMagFab What happened, TiVo?

    3,638
    0
    Feb 5, 2001
    HDMI pink = definite HDMI failure coming
    HDMI solarization = definite HDMI failure coming
    HDMI off/on = likely HDMI failure coming, or possibly TV/Tivo/switch communication issue
    HD-Snow = possible HDMI failure coming, or possible TV/Tivo DVI communication issue, or possible DVI switch issue (if you're using one)

    The HD-snow is a side effect of the digital HD resolution negotiation. Some TV's are better/worse at this. By itself, it's not an indication of HDMI failure. However when the HDMI starts failing, it will turn off and on, and will usually cause HD-snow in the process.
     
  17. Aug 26, 2004 #237 of 1437
    panic 66

    panic 66 New Member

    18
    0
    Apr 5, 2004
    Denver, CO
    I also own an HD52Z575 and have the same problem. I had a Samsung HLP for about 2 months before exchanging it for the JVC. I did not start having the HDMI issue until I purchased the JVC. D* sent me a new receiver and it also has the HDMI problem. I figured I would try 1 more unit before resorting to using the component out until they figure out the problem. I hope it is just a coincidence and not an issue with the HDMI input on the JVC. My second replacement receiver is on the way.
     
  18. Aug 26, 2004 #238 of 1437
    MrCoolDu4

    MrCoolDu4 New Member

    31
    0
    May 18, 2002
    I just got off the phone with DirecTV and I have a new HD Tivo coming to replace my second defective unit. Both of them had HDMI problems. I hope they get it figured out, I mean it really doesn't do any good to send out units with the same problems. If it should happen again I am going to live with it if I can get a large credit. The purpose of this post though, is how easy it was to get a replacement this time versus when I called two weeks ago. I must have talked to four different people and not one would issue a replacement. They offered me a no cost service call which I took because I was getting nowhere on a second replacement unit. The charge showed up as $70 plus a -$70 resulting in $0 cost to me. I explained my problem to the serviceman and he was out the door in 15 minutes. Whats rather odd though, is when I just called, the DTV rep asked ME what happened with the service call. You would think they would have known.
     
  19. Aug 26, 2004 #239 of 1437
    gr8reb8

    gr8reb8 Looking for deals.

    66
    0
    May 5, 2004
    West Michigan
    I am getting this as well. This is how I can re-create it.

    I manually record a long, eight hours (Olympics segment) from channel 84. I start the manual recording at 4:00am and it ends at noon. Begin watching it the next day and get about half way through. Exit out from the program at about 4 hours in to it. Now schedule a recording of the next days program with the same times. Now, on the morning of the third day while it is still recording the next program (it started at 4:00am), when I attempt to continue watching the program that I was watching the day before and that I was about half way through, the Tivo will NOT let me see it and gives me the option to delete it. If I wait until the next recording that is in progress completes (at 12 noon), I can then watch the previous program with no problems.....
     
  20. Aug 26, 2004 #240 of 1437
    ja1

    ja1 New Member

    8
    0
    Jun 18, 2003
    I too just had everything go psychadelic on me (solarization?) via HDMI. Had to remove the card when I contacted DirecTv on a billing issue and when I put it back in everything went goofy.

    They are sending me a replacement. This has to be costing someone a fortune.

    Question: I bought an extended warranty at Tweeter. If I call them when my new unit arrives and give them the new serial number, will they transfer over the extended warranty?

    Thanks!
     

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