HD XL Can't pause, fast forward, or hit the TiVo button during playback, any ideas?

Advertisements

Hello,

A 4-month old TiVo has always seemed to have this problem, but we've only recently been able to correlate its behavior to certain conditions.

The set-up:
TiVo HD XL currently 11.0d-01-2-658
Comcast in Washington State via Cablecard M-card
4-month old Samsung TV via HDMI, good quality cable, but not named after any childhood fears.

The situation:
During playback of a recorded SD or HD show, during either the credits, or during the visually "dark" portions of the show (this week's Mad Men, was particularly notable) we cannot use the remote control at all. Can't pause, fast forward, go back, or hit the big TiVo button. Can't use either of two other remotes that also work during other show portions.

Again, using Mad Men as an example, once the credits start we can't hit any buttons. No lights show up on the tivo when we hit the buttons, though the remote does light up. At the very moment AMC squeezes the credits and shows upcoming shows or whatever, TiVo magic returns and the remote is fully usable.

Any suggestions are welcomed. This is 100% reproducible when visually dark scenes or credits are rolling, and 100% fixed when the picture becomes brighter.

Thanks!

 

You are 100% correct. I was able to reproduce the issue, and then move directly in front of the TiVo. Something about the TV when it was displaying a dark picture somehow must cause interference or otherwise confuse the remote control. This is with a Samsung LCD LN40B540 with firmware 1013. Thank you for your insight.