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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by suncom3, Aug 13, 2005.
Depending on who they are!
You have to make sure Direct documents everything. In my case they didn't bring the OTA antenna or the multiswitch. Had to reschedule.
One nice thing Direct seems to be doing now, is including the installation of phone lines whenever you do a Tivo. Before they would tell you to buy those outlet phone jacks.
I just got the $299 deal minus $100. I didn't c this thread til now, didn't know some of you were getting free programming and discounts. I am happy with the price of the box though!! I'm doin cartwheels this very moment!!
Depends on what you mean by "document"--I asked DTV to make sure that my install package included an external multiswitch; the rep acknowledged my request...yet install day arrived and no multiswitch. Work order paperwork that the installer had with him listed only the HR10, 3-LNB dish, and basic install...unless it is somehow possible to access the input screen that the DTV CS reps use, there really is no way to make sure that DTV "documents" everything...other than getting the rep's name and ID #, which in itself doesn't show whether your request was logged into the system. I would up having to call retention to have them expedite my process to have one sent out to me ASAP.
Also--DTV will offer you the OTA antenna for $50 (or less/free, if you can get them to do so), but only with the HR10 package; if you decide after the order has been processed and completed (i.e., you're already up and running w/ your new HR10 and HD dish) that you want/need the DTV OTA antenna, DTV will not sell/give it to you. I tried and was told by the DTV rep that their system will not allow them to punch in an order for only the $50 OTA antenna...dunno if this is completely true, but that's what I was told. In any case, unless you can get DTV to give you the OTA antenna for free, you should definitely make sure that it'll be adequate for your needs. I mean, $50 may not be much, but it's still $50...
I'm a total choice premium customer with two Tivos and have been with D for about 6 years.
I got the typical deal others were getting.
$299-100 MIR + S&H for the HR10-250, with $50 OTA antenna and free install and $5 off on the HD package for 6 months. Plus a free location of one of my current Tivos.
I know some folks have done better but I was happy with this deal.
I called this AM to try to get the HT-D*TIVO and was completly shot down becuase I had upgraded my 2nd D*TV unit to a TIVO a few months ago... the CSR Said that the computer system wouldn't allow 2 "upgrades" in a 6 month period...
I said thanks and told them that DISH or Comcast would soon have a new customer and she didn't seem to care and said "good-day"... must not have been very convincing...
BTW, they were just offering $349 - $100 MIR with OTA Antenna, but no other credits or anything...
I might try again later...
Once again this forum and all of you have saved me some money! Thanks!
I picked up my second HD TiVo from BB and then logged on to catch up on whats been going on. I have been gone for awhile. New Job, School and baby! Lots going on.
All I did after reading this thread was call the retention dept at the number provided and explained to the rep that I just bought my receiver but then heard of the $299 deal.
The rep said I could return my box to BB and she would sell me one. I then asked for a credit and she said yes but the most she could do was $250 which is in line with whats been posted here. So I took the credit.
Pretty good deal on this TiVo but I did pay $999 for my first so this helps average out the cost.
I was initially offered $299 plus S&H - $100 MIR, plus $50 for the OTA with free installation, plus $5 off on the TC+, $5 off on HD package and free Showtime for 3 months. I really wanted the SuperFan package more than the Showtime deal, and didn't take my first offer.
I called them two days ago, and the CSR I got was very curt, and told me that I could take the $299 deal with $100 MIR, or leave it. She said that she'd not honor the programming credits offered to me earlier, and said that I should be happy I was even getting the $299 deal. I told her that I would take the offer if she could include the SuperFan package, or I'll cancel the NFL:ST package too. She said "you're out of the time, since the season started on Aug 11th". I said "WTH, the season doesn't start till Sep 8th", but she said "No, the season started Aug 11th, because we say so, because we are the only one who can offer you the NFL:ST we say when the season starts !!" I told her that I won't talk to her anymore, and that I wanted to talk to her supervisor, and she said OK.
The supervisor then came on and said that the offer was supposed to be only for customers who have been with them for more than 10yrs, but that someone leaked the offer on this forum, and that since people from this forum were asking for that deal particularly, they were honoring the $299 price with MIR. He said that they circulated emails to all the CSRs to only honor the $299 deal, with no programming credits unless the customer has been with them for a looong time. However, he offered me a $5 discount on the HD package for 6mo, and I said screw these CSR-roulette games, and took the offer.
So, I am pretty positive, the programming credits game is pretty much over, and you'd be lucky if you got any concessions, if you weren't with D* for all your life. I guess even the $299 deal would not last for long now.
I just placed my order. I got the HD Tivo for $299 plus $14.95 s/h, - $100 MIR, and the antenna for $50. In addition, I was given $5/mo credit on my Total Choice Plus for 6 mo, and $10/mo off HBO for 6 mo (normally $12/mo).
I think the programming credits are totally separate for the HD Tivo deal. You just have to ask if you qualify for any programming credits for an existing customer. I suppose you may or may not qualify depending on how long you've been a customer and whether your account is in good standing with DirecTV.
Well, I ordered mine Tuesday, and it was installed yesterday. I'm now enjoying time-shifted HD programming
Hoping the guide data will be all sorted out today so I can start getting my season passes entered in.
I did a call after the first few initial calls and the thing downloaded something that took near an hour. I forgot to check out what version AFTER the download, but PRE download was 3.1.5e or 3.5.1e whatever it is (e) was the last digit.
I talked to 3 CSR's today and was only offered $649 - 100MIR . . . I've had my HD receiver for over 2 years now and my 2nd TiVo receiver for well over a year now. Shouldn't I be able to get the $299 deal too? Any suggestions?
4th time is the charm. $299-100MIR SWEET!
Join the club of those of us who were "not so fortunate to get a nice CSR". I've tried 4 times and have serious doubts as to how this deal is gotten. I'm a 4 year subscriber and this is the 3rd year I've shelled out $200 for the NFL package.
I've resigned myself to wait it out for the MPEG4 HD box (hoping I can rent it) when it comes out early next year. Until then, I have my trusty HD antenna and will watch the local network games in HD for free.
I called yesterday and was at first offered $649 - $100 MIR. I told the nice gentleman I'd heard of other people getting a better deal. He asked me what the deal was and I said $299. He said he hadn't heard of that deal but would check. He put me on hold, came back, and seemed genuinely happy to offer me $299 - $100MIR.
I ended up getting the OTA antenna for $49 as well. I have an indoor antenna but wasn't able to get all of my locals (even though I'm less than 10 miles from most of them) at any one time - had to keep adjusting the antenna to get some while losing others.
I'm happy. No other programming discounts, but that's ok - not sure I'll keep the HD package for very long anyway, and I'll be happy with HD locals on this unit until I seee more compelling content on HD on the regular channels on DTV.
Just a question - say DTV switches over to Mpeg4 and I don't want to give up this unit and they eventually stop sending down Mpeg2. Will I be able to keep this unit around just to do OTA HD?
Of course you can, as long as you continue to subscribe to at least Total Choice level package of programming until your 2 year commitment period is complete.
It's like you have too know the secret password almost! I called the 2nd time with the direct retention # and ask and you shall recieve. I didn't ask for the programming credits, I didn't know so many here were getting them. It's ok, I'm almost afraid to press my luck with a call back. It's screwy, some reps seem too be aware of such an offer while others are clueless. I think it's a case of "until they ask, we ain't givin."
update.. just called this am.. here is what I got them "down" to..
299-100 rebate / free superfan / free s and h / $20 TC Premier for 6 monts
I think thats as good as it gets
so if you look at it 299-100-100-50=$50 net cost (as I plan on getting superfan anyway and keeping TC premier)
Just Hung up with a Nice lady at the Retention Dept.
I told her that I wasn't very happy about this Superfan deal where they were going to start charging me for something that I had free last year.
Then I told her that I was going through my bills and realized that I'd been paying anywhere from $150-$200 a month.
I mentioned that the Cable Company in my area was offering HD-DVR's for $7.95 a month and I just wanted to weigh all of my options. Asked her what she could offer me.
First thing she did was gave me the Superfan for free (she said only for this year).
I then said "what about an HD-DVR. -- she offered me the $299 - $100 rebate.
I asked about replacement when MPEG4 comes out. She said it would be replaced.
I then started adding some numbers (out loud) then asked "what kind of deals can you give me on movie channels now that fall is here". -- She offered 6 mo free Showtime and $2 mo HBO.
I'm very Satisfied!
HD-DVR for $299 - $100 Rebate.
Free Showtime (6Mo)
$2 mo HBO (6Mo).
They are supposed to be out this Sunday!
Got a nice CSR (Emily) on my first call, and ended up with a deal I'm happy with:
$299 HD Tivo (less the $100 mail in rebate)
HBO for $2/month for 6 months
Free Showtime for 6 months
2 week wait for installation, though.
Was going to get the $49 antenna for OTA, but she checked my location and said I can get my HD locals without it. Not sure if this is correct, or if I'd be better off quality-wise with an antenna, but we'll see. Any opinions?
This seemed like a good time to jump into the HD game, even though I don't have a true HD resolution set yet (I have an ED plasma and an ED projector). But since I needed to add a Tivo, figured why not go for this deal.
I got one at the first of August when the price dropped to $549 (via Value Electronics).
I called D* a couple of nights ago to inquire about getting another one. I called retention and the CSR told me that I could not purchase another one for 6 months!
I thanked her and than called the regular D* number. I spoke with a CSR there who sold me one for $299. It is amazing the completely different experiences that you can get when you call D*!