hd tivo MAJOR price drop today

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by suncom3, Aug 13, 2005.

  1. Aug 19, 2005 #341 of 1232
    dennishp

    dennishp New Member

    3
    0
    Sep 3, 2003
    Oregon

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    New HR10-250 @ $299.00 w/$100.00 rebate
    3 mo free HD package
    6 mo free Showtime
    6 mo HBO @ $2.00/mo
    $14.94 shipping w/new 18" dish and install

    Not too bad for the first time calling customer retention.
     
  2. Aug 19, 2005 #342 of 1232
    Popvideo

    Popvideo New Member

    19
    0
    Mar 28, 2005
    Orlando, Fla
    Just want to let people know about some extra charges that might show up on your bill. Anyone in the state of Florida that takes this deal is subject to a "cable tax" of 13.17%. Normally this is a few dollars BUT on an equipment purchase of $349 ($299+$50 OTA) that adds up to $45.96. This is an outrageous fee that was not explained to me before it was charged.

    Now i have had 4 good calls with the retention center people and I got a good deal with the HD DVR but the customer service people need to let us know about these charges BEFORE they are added. I understand it's coming from my state government but I should have been made aware of it. Some states don't have these high taxes (figures fla would) but I should have been told more information than "the total will be $349 plus tax" if it was going to be more than a reasonable sales tax (6.5% in my county). I surely should have been told it was 13.17% in my state!

    PLEASE PLEASE PLEASE CSR admins that frequent this forum, change your procedures and be up front with us. I don't appreciate being blind sided. thanks goodness i saw it on my internet account bill before my wife saw it and freaked out. if i would not checked and seen it when the mail was delivered, I would REALLY be screaming!!

    Rant over.

    Here is how I did:

    $299.00 HD Directivo
    $50.00 OTA Antennae
    -$100.00 rebate on account
    -$60.00 ($-10.00 credit for 6 months on STARS)
    -$30.00 ($-5.00 credit per month on HD Package)


    overall a good deal before tax

    KellyA in Florida (the other Bush's state)
     
  3. Aug 19, 2005 #343 of 1232
    NathanJr

    NathanJr New Member

    12
    0
    May 12, 2002
    Hollyweird, CA
    I love this forum!

    I've been a D* customer since 2000 (w/ tivo), never late, $75+/mo.

    1st call: She offered me the $649-100 deal. I very politely mentioned that I had heard about a $299-100(MIR) deal. She agreed, and threw in $5/mo x 6 off the HD package, but I would have to purchase the OTA antenna for $50. I thanked her and told her I would call back if I could afford it.

    2nd call: He was very nice, gave me the same deal that the first lady offered (I am sure she noted it in my account), and after some hemming and hawing (I would rather have a little incentive up front, to defray the $50 antenna cost), he threw in 12 months of $5 off HD. I said I would call back.

    3rd call: $299-100(MIR), 6 months of $5 off HD. When I mentioned that the last guy offered me 12 months, he very curtly told me that I had twice been offered 6 months (it was noted in my account), and that was all he would give me. He said "I'm not one of the reps that gives service discounts at all. If I fielded your call first, you would get NOTHING. We are fully aware of the Community Forum, and we are offering you an amazing price. We are losing TONS of money on these units!"

    I figure this was a little rash. I have spent over $4500 on service with these guys, with no marginal cost to them (the spot beam is on my house, and I paid for all of my equipment and installation, so far). I know I sound greedy trying to bilk an extra hundred bucks out of the deal, but why not? I even offered to sign up for a multiple-year commitment! I really don't think they are losing money on this deal. Why make a happy customer unhappy?

    At this point, I am at a crossroads. I am sure this hard-line CSR made a note in my account. If I get the same attitude the next time, should I ask for a supervisor? I know it's a trivial amount of money, but I'm starting to feel that it's a matter of principle.

    I'd love to hear what you all think, good or bad...
     
  4. Aug 19, 2005 #344 of 1232
    Kevin L

    Kevin L Active Member

    1,585
    1
    Jan 10, 2002
    Gulf Cove, FL
    NathanJr,

    I think you should take the last offer you got:

    HR10-250: $299
    Rebate: -$100
    HD disc: $-60
    Cost: $139

    Great deal for an item that was a $1,000 earlier this year. Not as good as some, but better than others.

    Plus, I've usually found that when someone says it's the principal of the thing, it's really the money. After all, what principal are you trying to protect? :)
     
  5. Aug 19, 2005 #345 of 1232
    Squeak

    Squeak Well-Known Member TCF Club

    17,573
    2,505
    May 12, 2000
    Columbus, Ohio

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    Not true -- most of the bigger stations charge DirecTv a per-subscriber fee. It isn't free for them to carry the networks.
     
  6. Aug 19, 2005 #346 of 1232
    rmassey

    rmassey Damn, these are fun!

    708
    0
    Sep 5, 2002
    Colorado
    The principal and interest I earn on my money when I keep it in the bank.... :)
     
  7. Aug 19, 2005 #347 of 1232
    rmassey

    rmassey Damn, these are fun!

    708
    0
    Sep 5, 2002
    Colorado
    yup, same as me. I was running a SD Tivo and a seperate HD Box, deact both of these and added the HDTivo, saves me $5/mo.

    I figure $199 - $30 (HD cr for 6 mo) - $60(mirror fee for 1 yr) = $109. Heck the 250GB HD in the box is worth that much. :)

    If I get 12-14 months of use from this box before mp4 upgrades, I figure I break even. Most likely I won't see mp4 locals in DMA 94 until 2007.
     
  8. Aug 19, 2005 #348 of 1232
    NathanJr

    NathanJr New Member

    12
    0
    May 12, 2002
    Hollyweird, CA
    Kevin,

    I freely admit that it's a good deal, I just don't like that the 3rd guy wouldn't acknowledge the 2nd guy's deal (he cut the 12 month discount to 6), and treated me like a turd, to boot.

    At this point, the "principle" is that they aren't honoring the 2nd guy's offer, and that the dialogue went from friendly to accusatory, even backhandedly slurring the readers of this forum because we happen to be informed.

    I understand that some CSR's are frustrated by the wheeling and dealing that has come as a result of our sharing information, but we aren't really asking for much. Cable companies are offering similar monthly deals with no up-front charges (I've heard).

    Squeak,

    Fair enough... I stand corrected. I'll ammend my statement to "relatively little marginal cost".

    Thanks!
     
  9. Aug 19, 2005 #349 of 1232
    NathanJr

    NathanJr New Member

    12
    0
    May 12, 2002
    Hollyweird, CA
    Actually would look like this after the 3rd call:
    HR10-250: $299
    Rebate: -$100
    HD disc: $-30
    Antenna: $50
    Cost: $219

    Still a good deal, though. I am a bit torn.

    Another question: can I get a similar antenna to the one they offer for $50 from another vendor for less? Would D*'s installers set it up as part of the free installation?

    Thanks for the responses, folks!
     
  10. Aug 19, 2005 #350 of 1232
    Charlutz

    Charlutz New Member

    331
    0
    Apr 7, 2005
    Columbia, MD
    Nate, take a deep breath. You should know from reading this thread that different CSR's offer different deals. Don't take what any of the more abrasive CRS's say personally. It isn't personal. Some people just are "that way." Call again til you get a deal you like and do it. It's a great price regardless, even if you can't get the last fifty bucks of credit. If you get offered a deal you don't like, politely decline, wait a day and call again. It's a free phone call. :up:
     
  11. Aug 19, 2005 #351 of 1232
    jblankenship

    jblankenship New Member

    8
    0
    Aug 11, 2005
    I've been reading this thread since it started and decided to bite the bullet. I've been a DTV subscriber since January 2005. So the deal is not necessarily restricted to long time subscribers. 1st call got me this:

    $299 HDTivo
    $100 Mail-in rebate
    $50 OTA antenna
    $30 HD credit
    $30 TC+ credit
    2/2 HBO program for 6 months

    The CSR was very courteous and pleasant to deal with. Some have gotten better deals and some have gotten worse, but this seemed good to me. Now I'll probably sell my ReplayTV units on eBay.

    As an aside, has anybody had any luck enabling HMO (or just plain ethernet) on this unit and pulling programs, converting them, and sharing them on a Replay via DVArchive or something similar?
     
  12. Aug 19, 2005 #352 of 1232
    FourFourSeven

    FourFourSeven New Member

    1,395
    0
    Jan 3, 2003
    Tried calling three times over the last four days. Was as friendly and polite as could be. Note I had a service call about two months ago when I lost my signal (corroded cables outside). They wanted to charge me $70, but agreed to waive the cost. So I've already gotten "free" stuff recently...

    Call 1: $299, $100 rebate
    Call 2: $299, $100 rebate, $5 off HD for six months
    Call 3: The guy (very nice) had a record of the offer from call 2. Couldn't help me any more. Decided it was time to accept (frankly, it's a great deal).

    Also, I was assured they would either switch out the boxes when going to MPEG-4, or do a software upgrade to make the box MPEG-4 compatable. I'm under the impression that a software upgrade is impossible, but wasn't going to press the issue...
     
  13. Aug 19, 2005 #353 of 1232
    cfarm

    cfarm New Member

    117
    0
    Aug 9, 2005
    Here's where I run into problems with these CSR promises. He tells you two possibilities, one of which is impossible(software upgrade). But the other must be valid?

    Be nice if someone above the CSR dept would step forward and clear the air. These promises are worth nothing until you either get it in writing or it actually happens.
     
  14. Aug 19, 2005 #354 of 1232
    Kevin L

    Kevin L Active Member

    1,585
    1
    Jan 10, 2002
    Gulf Cove, FL
    Oops, I meant principle! One of the problems of trying to do work while surfing the web.

    I've corrected my typo. Thanks!
     
  15. Aug 19, 2005 #355 of 1232
    Kevin L

    Kevin L Active Member

    1,585
    1
    Jan 10, 2002
    Gulf Cove, FL
    No doubt it's frustrating, Nathan. This game of CSR roulette is irritating, though I'm not sure if it benefits us sometimes. For example, if there was a uniform policy for these credits and deals, which one would it be. I think it would be middle of the road, since most of us already made the decision to purchase the item, and the extra credits are just gravy. Sometimes you get more; sometimes less.

    You're right, they should honor the second guy's deal, but he may have said one thing and inadvertantly entered something else in the computer, just like my "principal", I typed something other than intended. :)
     
  16. Aug 19, 2005 #356 of 1232
    Kevin L

    Kevin L Active Member

    1,585
    1
    Jan 10, 2002
    Gulf Cove, FL
    Hmmm, that's right, the HD credit was only $30, not the $60.

    As far as the antenna, I don't know what they send. Remember the $50 includes the install on the OTA antenna. I doubt if you bought the antenna yourself they'd install it for free. These installers don't get paid a lot by DirecTV, and look for reasons to increase their revenue.

    You might want to check antennaweb.org to see what you need for OTA.
     
  17. Aug 19, 2005 #357 of 1232
    Kevin L

    Kevin L Active Member

    1,585
    1
    Jan 10, 2002
    Gulf Cove, FL
    DirecTV has a history of doing free product swaps if changes in their system requires new equipment.
     
  18. Aug 19, 2005 #358 of 1232
    Family

    Family Well-Known Member

    1,442
    178
    Jul 23, 2001
    I paid $500 for the HD10-250 at the end of July and called twice to squawk and they finally gave me a $300 credit in programming. I didn't get the rebates and some of the programming discounts, but this wasn't bad. Here's a hint if it hasn't been mentioned before (I can't read this whole thread)... different customer retention reps have different limits. They guy I spoke with last nite only had a $150 limit and the person today had $250. Maybe reps during the day have larger limits.
     
  19. Aug 19, 2005 #359 of 1232
    rickmccamy

    rickmccamy DNS Breaker

    26
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    Jan 22, 2005
    walnut...
    No, I think the take it or lose it aspect, saves me a trip to Reno for a couple months.
     
  20. Aug 19, 2005 #360 of 1232
    skirjonen

    skirjonen New Member

    20
    0
    Sep 13, 2004
    Quick call and I got the $299 (- MIR $100) deal with free installation without any issues.

    2nd HDTivo for me just in time for the new season with more than two shows running at the same time :D :up:
     

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