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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by suncom3, Aug 13, 2005.
did you make late payments?
Why all the hostility? Are these discounts comming out of your pocket or something? Nobody on this board is stealing anything or "getting over on anyone" if D* is saying yes to req people are making then what's the big deal? D* has been steadily raising their prices on their service and apparently the company is doing just fine financially (it can't be cheap to launch all the satellites they plan launching soon).
The retention rep I dealt with could not have been more pleasant and she offered up the deals.
About a week earlier I had called to confirm my ST and order SF, I had only signed up for D* in December of last year. I had ST for the last 2 weeks of the season and had been charged $168. When the supervisor saw that she gave me ST this season for $54.75, couple that with my DVR deal, I am very pleased.
kndust, the term is CUSTOMER SERVICE, not customer agitation, I am not a thief, but you appear to be small minded!
Very disappointed here.
Installer came today to install my HD-DVR, or so I thought. He came with a regular HD receiver because the retention rep placed my order incorrectly, ordering the aforementioned regular receiver. I called D* and told them what happened. Unfortunately I have to wait until the middle of next week to get the HD-DVR installed! I'm very pissed off.
got hd250 yesterday--works fine, but a couple of things--there is apparently no way to connect it to a second tv. Adv. tech says the manual is wrong claiming to block only S video when using HDMI. They say all other outputs are disabled but even if they were not, u could'nt get audio out? They are sending a "free" second receiver and free install but, of course, adding the $5.99 modeling charge. Also, all output must go into my hdtv digital input, which means some normal tv functions (certain picture movements, etc.) are no longer possible. I am planning to connect the second nonHD receiver to the main tv to get around all this but it is a major pain.
Question. I'm looking to replace a plain HD receiver. If I don't need any cables run or anything, will I still need to scheule an "installation"? I know how to set up the receiver if they just send it to me...
Well, I guess third time was the charm!! Talked to a very nice lady. Said "Wanted to see about the HD DVR since the price had dropped to $299." She said "Well that price is for certain customers . . . and I see that you have been with us for 4 years so I can give it to you at that price no problem." She said she didn't know anything about giving people the SuperFan for free so I just went with the deal as is - I'll call back later and try to get that comped.
Weird way to do customer service where some CSRs say one thing and other CSRs say something completely different. But it has all worked out for me: got a regular HD receiver last year for $99 and now the HD TiVo for $200 this year so all is good!!
No, you have to schedule an installation. You'd want to, anyway. Here's why: Your current HD receiver has one SAT line and possibly an OTA line. The HR10 needs to have two SAT lines and one OTA line to be fully functional. One of the great features of the DirecTV DVRs is the ability to record two shows at the same time, or watch one live show (though you'll learn there's no reason to watch live TV anymore) while recording another, or best of all, record two shows while watching a third recorded show.
The DirecTV installation covers the cabling, switches, and most anything else you need to get the full functionality of the HR10.
Nope, automatically deducted from my checking every month.
That's nothing. The next available install in my area is Sept. 17.
If you skip HDMI, and use component and S-video connections, you can't connect it to two tvs that way? It would make sense that you couldn't since it would be sending an HD signal over the component connection and a 480i signal over the S-vid. I believe the reason you can't send both an HDMI signal and a second video signal might be tied up in the HDCP copy protection. It acts to prevent hd signals from being copied.
This is really a pretty incredible response (unless it's just a troll). Either moral is very low at the call center (other positive reports make this seem unlikely), your direct supervisor has given you a very poorly inspired talk about this (thieves!), or you have one hell of a crappy attitude and are past due for a talk with HR.
I have run and taken calls in an emergency call center for many years. My people deal with folks who are far more upset and stressed than you will ever hear. Being spiteful, small minded, or just plain mean does not help anyone - least of all you. If I ever were to hear of one of my reports treating the caller with your (boasted) callous manner that person would be seeking employment elsewhere. Phone service is a tough and stressful job - a bad attitude will only guarantee your failure.
Please do take note: while you are noting my account number I am noting your information. If I do end up talking to you and you treat me like you purport, your supervisor will hear about it.
(btw, first time posting - long time reader - this one finally motivated me to register!)
Pulled the Trigger.
$299 plus $100 rebate.
plus 6 Months of Priemier with $20 off each month.
Hell this just also saves me $60 a year because I have a Direct-Tivo and and HD-box in the living room already.
They're just pissed cause the phones are so busy they actually have to do some work where before they probably were sluffing off 1/2 the day. LOL.
Like the old joke, when someone asks me how many people work in my building, and I respond, "about half"
i called csr several days ago inquiring of a billing error[missing retention credits promised via a previous csr person]this csr lady was a real animal!rude is not the word!she would not even listen to what issues i was having with my billing errors.she even suggested that she was going to revoke the credits issued by the prev. csr person.her rotten,stinking attitude really made me think about my future options for utilizing my neighborhoods recently installed Verizon fiber optic system.Direct Tv is not the only kid on the block!
Hi all, long time lurker, but had to post after got the deal. I just got this deal today about 15 minutes ago. 299.00 hdtivo plus 100, rebate, 5 dollars off the hd pack for six months, 10 dollars off hbo for six months and free showtime for six months. The girl I spoke too was very nice, was thanking me for being a longtime customer (since 1997) and said she was very glad she could give me the deal. I was expecting to have to fight for the deal, but it was one of the easiest calls I have ever had to make to DirecTV. So, it is still possible to get programming credits. I also asked her about what would happen with the MPEG4, and she said they didn't have anything official that "she" knew of, but that she was sure directv would swap equipment for high end customers, with maybe only an extended service commitment. Also, they would not let me install myself even though I am just swapping with an sd tivo. My only concern is I don't have a phone line, and I know I need it for the activation. Hopefully the installer will just let me do it myself so I can take to a friends house. Oh, and one more thing, they are installing on Sunday the 21st. Now that is quick service! (Seattle, WA area)
When I ordered mine the other day, the CSR said that I didn't have to have the installer activate it if I didn't want to, and if I did that, I just had to make sure to activate it myself within 30 days. So you should be okay taking it to a friend's house to activate.
I just called, and despite having been a customer since 1998, they quoted me $649.
I said "Thank you, but I'll just wait for the Verizon FiOS video service since I already have FiOS installed."
After putting me on hold, I got the $299 price. But they didn't offer any programming credits.
Thanks. I hope I can do that too then. If he tries to just walk out the door saying he can't do it, I might have to release the hounds! I'm looking forward to some HD programming now. I have a T360 that I got for a 100 last year, but disconnected it because I could not watch regular tv. I kept trying to fast forward, and then I'd remember I couldn't do it on this one. It's funny how you get used to the tivo feature. When I got my first one, it was only because of a good deal. I kept telling the saleman, "I don't need that feature, I would never use it." Well, how wrong I was.