hd tivo MAJOR price drop today

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by suncom3, Aug 13, 2005.

  1. Aug 17, 2005 #261 of 1232
    rickmccamy

    rickmccamy DNS Breaker

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    Jan 22, 2005
    walnut...

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    A page or so back I recounted my first two calls to retention, the first no real deal, the second =, $299 - $100 MiR, credit card or bill.
    The third csr same $299 - $100 mir, but must be credit card.
    Then came Glenda... "We've got a great deal", the new pricing came up on Aug. 1st???
    $299 - $100,mir -$14.95,shipping credit - $36,six months 50% off HD - $66, six months free showtime. All on two payments on the bill. No $150 activation credit, but last week they gave me NFL-ST for $54.75, so I'm a happy subscriber.
    I believe that D* is poised for a major breakout, of course, I'm an optomistic happy person, and I find no reason to inflict the misery of my own life on innocent bystanders.

    edit: at one point Glenda said, let me see what you've got. I started to reach for my zipper, but realized she couldn't see over the phone, and must have been talking about the package I have with D*. It isn't so much about how long You have been there, but how much you spend lately.
     
  2. Aug 17, 2005 #262 of 1232
    packerfan

    packerfan Elk Whisperer

    4,148
    9
    Jan 7, 2002
    Titletown
    I was also told that I could not get the $100 credit to my account, but I was offered the programming discounts that many have been getting and that is almost a $200 value.
     
  3. Aug 17, 2005 #263 of 1232
    Richard Chalk

    Richard Chalk New Member

    103
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    May 13, 2004
    Western...
    Well!!! Glad I didn't get YOU on the phone today.....
    I will not list the details of my specific deal here, but I will say that I got a SUBSTANTIAL credit to my account, along with a variety of special program offers.

    What was explained to me was that the customer's "score" is based on a bunch of factors, like promptness of payment, total bill, length of service, number of PPV items, etc. I do think, however, that they would be better off saying that you don't qualify for a particular offer, instead of saying that it doesn't exist!!

    I may have also benefitted by explaining that my first HR10-250 cost me $1000, and since I was a new customer at that time, I was not eligible for any special consideration. On my second, I got $200 from Best Buy (net $499) and $200 from DirecTV, and when considering the deal on this (3rd) unit, my average cost for all 3 is very reasonable, and I have enjoyed HD-TiVo for over a year.

    As for the upgrade to MPEG4, I asked the CSR whether DirecTV would be replacing the systems at no charge, and her response was "we have always done that" and said that they would continue to do so, but it will be a slow process, especially for the HD-DVR users.
     
  4. Aug 17, 2005 #264 of 1232
    evilklown

    evilklown New Member

    78
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    Jun 14, 2005
    Beat this:
    Just got mine for free, plus made money....Installer came out and forgot HD DVR( i called and complianed) ,after delaying my install already, they gave me the Unit for $299 - $250 customer rentention- $100 Tivo rebate, plus free Starz,plus free Showtime, plus 1/2 HD for a year.Sold my Ts 360 for $100 more than i paid for it and I'm ahead +$125 cash plus all the free programming.
     
  5. Aug 17, 2005 #265 of 1232
    Looper

    Looper Member

    41
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    Jan 10, 2003

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    Called twice tonight and didn't get the deal ... but I just spoke to the regular customer service types. Do I need to speak with the retention dept.? If so, stupid question, but do I just ask to be transferred to retention?
     
  6. Aug 17, 2005 #266 of 1232
    jlib

    jlib Lean Forward

    1,063
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    Nov 21, 2002
    Carmel...
    Yes, I'd miss 4 hours of work for that one!
     
  7. Aug 17, 2005 #267 of 1232
    evilklown

    evilklown New Member

    78
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    Jun 14, 2005
    heres what u do,,, u call reg number and say u want to stop service THEY will switch u to cust retention, squeeky wheel gets the grease. If you call the retention number out of the blue i dont know what would happen.
     
  8. Aug 17, 2005 #268 of 1232
    StuartK

    StuartK New Member

    17
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    Aug 12, 2003
    Thanks guys for the info,

    Well I just called DirecTV at the retention number posted on this thread and told the CSR that I saw on the internet that some people were getting the HD Tivo for $299 with two year commitment. I ordered it and it is coming Saturday. It will be $332.79 with a $100 credit that I think I have to mail in. I was honest with the CSR I even told him I had no intention of cancelling. I am a very good customer that pays over $100 a month since I get sports packages. I don't think I have ever missed a payment. This is exciting since I didn't pull the trigger on the $1000 TIVO when I got my Samsung unit last October. I held back knowing that new technology was down the road and it still is. I think the new HD DVR is six months off.
     
  9. Aug 17, 2005 #269 of 1232
    GadgetFreak

    GadgetFreak New Member

    780
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    Jun 3, 2002
    I called earlier today and the agent said they could offer $299 with $100 rebate. When I asked about other programming incentives she asked for my account id and then said that the internet forum that I was reading was innacurate. I had not mentioned anything about this forum!

    She said that because there was such a big spike in calls they had a meeting and were not going to offer any more incentives. She said that if I had called yesterday things may have been different, but that going forward they would not offer any more incentives. I said I would think about it. I had decided going in that if I could at least get free Showtime (which I already subscribe to) for 6 months I would bite.

    I then hopped on the web and cancelled Showtime, thinking they may possibly throw that in. I called back this evening and the agent asked for my account number first and then said the price was $649. I told her that I thought it was $299 -- she asked if I read about that on the internet and said she knew nothing about any $299 offer. I told her that I had spoken to them earlier and she looked it up and the first agent had noted it on my account. She said that I could get $299 but nothing else. I said that I thought free Showtime might be thrown in and she said without hesitation that she could do that no problem. I'm content.

    She said that it would appear on my account as $649 with a credit to bring it down to $299. Are they all being processed that way, or are will some appear as just $299. In other words, in the future if I have a legitimate retention issue, will they think they already gave me a huge credit?
     
  10. Aug 17, 2005 #270 of 1232
    sda3

    sda3 TiVo Fanatic

    175
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    Jun 29, 2004
    SLC, UT
    Mine showed up on my bill as $299, not $649 with a discount
     
  11. Aug 17, 2005 #271 of 1232
    jaobrien6

    jaobrien6 New Member

    81
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    Oct 24, 2002
    Just got one for $299 - $100 MIR, he wouldn't give me anything else, but I think $200 is a great price, so I didn't feel like trying repeatedly. At first all he offered was $649 - $100 until I asked about the $299. He did say that this price is not a standard price, it's for "Special Accounts" but since someone posted it on the internet they've been getting a lot of calls about it. He then offered me that price instead.

    I'm happy, I've been dying for HD Tivo, but hadn't wanted to pony up the dough, yet.

    John
     
  12. Aug 17, 2005 #272 of 1232
    jamoke

    jamoke not dead yet...

    37
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    Oct 5, 2003
    Mesa, AZ

    Ditto...

    also a $14.96 + $1.17 ($16.12) Delivery and Handling Charge.
    and a 1 year annual commitment line item.

    You gotta love this ;)

    It's about time the price of this box came down to earth.
     
  13. Aug 18, 2005 #273 of 1232
    suncom3

    suncom3 New Member

    15
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    Aug 4, 2005
    Looks like you guys made good use of my thread,Wonder how many deals we all got collectivly? $1000s im sure.
     
  14. Aug 18, 2005 #274 of 1232
    madpad

    madpad New Member

    19
    0
    Jun 24, 2002
    Here is what I got
    299
    $150 credit
    No shipping charge
    6 months HBO
    6 months Showtime
    6 months -$5 on HD package
    Billed to my account, nothing out of pocket. Delivered in 2 days.

    Was told this was suppose to be a deal for customers that had been with them for over 8 years.? Somehow it got out to the net a day early from inside and they made decision to honor deal. Like previous poster said they had a meeting and were not going to be giving any more service credits with deal? Was told that when the coversion to 4 kicked in that an upgrade would happen?
     
  15. Aug 18, 2005 #275 of 1232
    rickmccamy

    rickmccamy DNS Breaker

    26
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    Jan 22, 2005
    walnut...
    The retention # works just fine, and you do not even need to threaten to cancel. It did take four different calls with a different deal on each one to get the deal I was looking for.
     
  16. Aug 18, 2005 #276 of 1232
    rickmccamy

    rickmccamy DNS Breaker

    26
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    Jan 22, 2005
    walnut...
    This kind of customer service attitude makes me want to contact Julie Park, National Customer Service Manager, DirecTV! :cool:
     
  17. Aug 18, 2005 #277 of 1232
    fredfa

    fredfa New Member

    139
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    May 24, 2003
    Los Angeles
    I can't imagine Julie would tolerate that kind of employee, Rick!
     
  18. Aug 18, 2005 #278 of 1232
    willbhome

    willbhome And happy to be

    676
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    Aug 28, 2002
    Orlando, FL
    Had my $299 HDDVR installed today by a couple of GREAT guys! D* is the BEST! The pic is BEAUtiful!
     
  19. Aug 18, 2005 #279 of 1232
    TyroneShoes

    TyroneShoes HD evangelist

    3,604
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    Sep 6, 2004
    Hmmm. I find myself in the rare position of wanting to defend a CSR's statement. I would have more trouble tolerating an employee that had that much trouble expressing themself in a business-like fashion and gave the perception of having that attitude, but if you really look at what he's saying, he is simply following the recommendation of the CRG group management, post-meeting...offer 299 plus the MIR, nothing more for subs with less than 10 years. We might not like it, but that's a reasonable position for CRG to take under the circumstances, and a reasonable behavior (following orders to the letter like a good soldier) for the CSR. It's difficult to see how anyone, customer or CRG supervisor, could have a problem with that.
     
  20. Aug 18, 2005 #280 of 1232
    catfish john

    catfish john New Member

    78
    0
    Jul 14, 2004
    Help:
    Installation of my HD Tivo is tomorrow.
    I will have 2 TIVO's in my entertainment center.
    Will the remotes need to be reprogramed so they will not intefere with the other?
    If so, will the installer do this, or do I have to?
    If I have to, can any one give me instructions?
    Thanks
     

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