HD recording of 0.00 length

Discussion in 'TiVo Series3 HDTV DVRs' started by pvthndl, Mar 9, 2007.

  1. Derek Nickel

    Derek Nickel TiVannosaurus Rex

    67
    0
    Oct 7, 2003
    San...

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    Have you checked the suspect channel(s) in the Cable Card menus. I had a similar problem. Sometimes UHD was available, sometimes not. It turned out that one Cable Card was incorrectly configured and was missing about 2 dozzen channels, UHD being on of them. The other Cable Card was fine. So it was hit or miss when I tuned in one of those channles that it would work.
     
  2. KurtONeill

    KurtONeill New Member

    24
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    Feb 7, 2002
    Pasadena, MD
    The cable company was able to fix it over the phone. I have had no 0:00 recordings since it was fixed.
     
  3. cathylynnfarrell

    cathylynnfarrell New Member

    7
    0
    May 7, 2004
    We have started getting the blasted gray screen with 0:00 recording length. If we reboot, the channels are visible again..for awhile...but then go gray again the same day. It's mostly on the HD cable channels, so we keep missing the Planet Earth series!!!! Major drag. I've read through this entire thread, and it sure seems to be a TiVo problem, since even those recording OTA are having this happen. My cable cards are both authorized. So, I'll be going through the annoying phone triage with TiVo tomorrow. I love TiVo, but if they don't get some of the bugs worked out with the Series 3, they may really alienate this once devoted user... By the way, I read these boards frequently but didn't sign on until now in order to let you all know that the problem is apparently widespread. Someone up above indicated that only a few people are having problems. I wonder how many are really having this problem but just don't come here to post. It's too bad TiVo doesn't monitor these boards.
     
  4. bmgoodman

    bmgoodman Member

    999
    12
    Dec 20, 2000
    Northern...
    Here's my newest data point. Allow me to reiterate that I have no HD in my setup, aside from the S3. I have no cable box nor cable cards. I have extended basic analog cable.

    I've been getting suggestions recorded from OTA digital for ages now. Although I can tune these channels and watch them live with few dropouts, it seems I get 20 recordings of 0:00 for every 1 recording Tivo completes (again, on the digital OTA channels).

    Monday night, I noted that Tivo was recording 24 from the OTA digital FOX channel. It was 9:27 ET, and the program showed 27 minutes with (partial) in parentheses. I pushed play and saw that it had actually begun recording 24 and had NOT stopped at 0:00 as so often happens.

    Here's the weird part: Last night, I went to Now Playing and I see that episode of 24 now shows up as 0:00! SO, what happened to the 27 minutes that appeared to have been recorded? I couldn't even get the episode to play the first few seconds I had watched on Monday night. It immediately gives the option to delete the recording as soon as I push play.

    Are these 0:00 recordings really problems at the beginning of shows, or is something else going on during the broadcast that causes Tivo to vomit up the entire recording?
     
  5. rdrrepair

    rdrrepair Bill Knapp

    1,437
    295
    Nov 24, 2006
    845 New York

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    I thought the same thing too. I remember loosing a 24 to the dreaded 0:00 once. I could have sworn that I saw the show in buffer and when I went into my Now Playing list it said partial too. This was over a month ago - I had to Amazon UnBox it to watch my missing episode.

    I think you might be onto something - I believe that it's vomiting up the whole show. :mad:
     
  6. IJustLikeTivo

    IJustLikeTivo Active Member

    26,212
    1
    Oct 3, 2001
    Gaithersburg...
    I got one yesterday. It has happened once before. No real pattern that I can discern. Just a 30 minute recording that was really 0 minutes. Odd.
     
  7. ivyvine420

    ivyvine420 New Member

    89
    0
    Mar 14, 2007
    Berkeley,...
    It's the cablecard(s) doing it and it has nothing to do with HD programming at all (it can happen to any channel/recording). I have Comcast and I am in the SF Bay Area, I have no idea if it is affecting many Comcast users all over the country or just a certain area, or if it is even affecting any other Non-Comcast CableCard users (other cable companies).

    I started noticing it a few days ago, it will happen (randomly it seems) to any program being recorded when the cable card screen (initial screen once card is inserted) pops up on the display (either for cable card #1 or #2). You hit clear to make it go away, and you go right back to what you were doing (usually watching), these are always Now Playing shows for me as I do not watch Live TV...

    There has been 2 times that after hitting the clear button, it has frozen with the blue tivo settings menu background (no actual text on it) like it was backing out of settings before going back to your currently being watched tv show. As I was recording at these times, we just switched over to the 2nd Series 2 (without cablecards) that we have until we receive our Return Authorization email and UPS label to return it. It seems that after I go and check on any of the programs recording at that time (I can't say for sure if it does it - the 0:00 - for both tuners each time that screen pops up, or just for the one Tuner that the screen showed (Cablecard #1 or #2 listed at top).

    It is getting frustrating now, having to deal with it all, I have no idea if this is part of the whole "Comcast messing around with their cablecard settings" stuff or not, but I don't like to have to make sure I have my computer or other series 2 tivo record all my favorite TV Shows just in case this happens to it while recording (just so that I can have a backup to watch).

    :confused:

    Just read more posts from below, saw people complaining of problem without comcast cable and some without cable cards. I know that the cable cards are involved in my cases as it brings up that cablecards screen. I have no other issues (that I know of) with this after I press clear (other than the 2 freeze ups), except for the 0:00 recordings listed. I can try and test out whether the actual Live TV on the cable channel is working after I get one of these again to add more info to the pool...

    *** Also, I wonder if the new Software Update will end up helping with this at all? I really like that I will now stop recording a Tivo Suggestion and go ahead and totally delete it (like my series 2 does) instead of me stopping it, deleting it, then deleting it from the deleted items folder. I also LOVE the new "more options" under Now Playing recorded items, I hated having to go and search for more episodes/airings for items, going through the menus and all the way back to Now playing (and so on if for more than 1 item). And the HD folder is now at the bottom of the screen (right above the Tivo Suggestions) which is nice and much better organized... ***
     
  8. Ian

    Ian TBLBITW

    199
    0
    Mar 7, 2000
    NYC
    Just happened to me...

    Two day old S3, came home this evening and saw that the TV screen was blank (black) when I turned it on. Hit the TiVo button, then checked the now playing list.

    Both "King of the Hill" and another random suggestion apparently recorded at 4PM, as did another show...

    ...yet when I played them back, King of the Hill was a 0:00 recording, while the other show recorded fine.

    KotH was on FX, the other show was on TBS - both basic cable.

    I'm using two cablecards.

    Any thoughts?

    -Ian

    (Time Warner in NYC, by the way)
     
  9. Ian

    Ian TBLBITW

    199
    0
    Mar 7, 2000
    NYC
    Oh, this is interesting...

    Watching one channel and I notice that the other tuner is recording a suggestion... I switched to the other tuner, and it was a blank screen (should have been A&E).

    So I stopped the suggestion, and guess what... still blank screen. I flipped between channels a bit, and while the others work, this one does not.

    Hmmm, I wonder if the problem might actually be with the cablecards or Time Warner - since obviously, this time it can't be the TiVo's fault.

    What are your experiences?

    -Ian
     
  10. Ian

    Ian TBLBITW

    199
    0
    Mar 7, 2000
    NYC
    A-hA!

    It's not the TiVo at all, one of my cable cards is totally down.

    Great to have figured that out... now all I have to do is get the 2nd card working again before Lost begins later tonight.
     
  11. cathylynnfarrell

    cathylynnfarrell New Member

    7
    0
    May 7, 2004
    They tell me they think it's a cable card issue and they have turfed it to Scientific Atlanta who makes the cards (at least in my area, with Brighthouse Cable, that's what they use.) They indicate that they've been getting examples of the problems to forward to the engineers. I would implore all of you to contact Tivo and tell them the problems you are having, so they can get enough info to sort this out. I remain concerned about the people who DON'T HAVE CABLE CARDS who are still having this problem. I am not convinced this isn't a Tivo problem rather than a cable card problem. :confused:
    I have been a devoted tivo user, but this SUCKS, especially after paying $800, taking a MONTH to get our cable provider to understand what was involved to get the S3 hooked up, and now we can't watch/record some of the main shows we want.
    Reading some industry reviews, they are saying that Tivo may be history in a few years, even as they concede it's the best design out there. But you can't charge these exorbitant prices and have these significant quality issues. :mad:
     
  12. cathylynnfarrell

    cathylynnfarrell New Member

    7
    0
    May 7, 2004
    I just am troubled that those that use antenna and no cable cards are having this problem also, so I called back.....
    They believe that those who use OTA are having problems with signal loss. If I remember above posts correctly, however, that doesn't seem to be a totally satisfactory answer.
    Supervisor told me that they have had lots of calls on this, it was discussed in a meeting last week, and they are actively working on it.
    The front line tivo people, including the supervisors are NOT ALLOWED to read these forums. He 'thinks' the engineers do read them, at least at times. There is so much info here that I think it would be helpful for them to read and sort this problem out! I've asked that the message be passed on to alert someone to read this thread, but doubt I was taken seriously . So, again, I ask that you call tivo and tell them the problem you're having, so they can use the info to FIX THIS!
    I notice that there are around 70 posts here, but over 2000 reads, so I bet there are a lot more people out there with this problem than would initially appear. :(
     
  13. gwsat

    gwsat Member

    456
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    Sep 14, 2006
    Oklahoma City
    I post here to follow up on my earlier problem. In the two weeks since I posted the foregoing, I have had no more examples of the 0:00-black screen syndrome. Maybe I won’t. Hope springs eternal.
     
  14. cathylynnfarrell

    cathylynnfarrell New Member

    7
    0
    May 7, 2004
    I continue to have 0.00 recordings every single day. Several of them. Sometimes if I reboot it solves the problem for a few hours, then back to 0.00 recordings. Real bummer :(
     
  15. bmgoodman

    bmgoodman Member

    999
    12
    Dec 20, 2000
    Northern...
    Are you on 8.3 yet? I got 8.3 two days ago and I now have had two successful HD OTA recordings. I won't say this problem is resolved, but I am hopeful. I'll post back after I have more data points.
     
  16. monkeyboy1010

    monkeyboy1010 Long Time User

    47
    0
    Nov 17, 2000
    South...
    Just a general thanks to those posting on this thread, I started having 0.00 recordings show up in my list, quickly checking these postings I was able to troubleshoot the problem. Just needed the cable company to ping the #2 card again to re-authorize. Trouble solved.

    Thanks again
     
  17. cathylynnfarrell

    cathylynnfarrell New Member

    7
    0
    May 7, 2004
    I don't know what this means. I'm not sure what being on 8.3 refers to. Sorry if I'm letting my ignorance show!! :eek:
     
  18. MegsMommy

    MegsMommy New Member

    17
    0
    Mar 22, 2006
    I just logged in here to see if I could find the URL address for my cable box because all three shows I recorded tonight show up as 0:00. I did see the recording light on while Grey's was recording the end, but when I went to watch it, nothing. If I put them in deleted, they show the whole thing.. very odd.

    I do not have HD and I use a cable box which seems to be tuning in the channels just fine.

    Oh yea, just wanted to add, I just got the spring update a few days ago.
     
  19. KevinG

    KevinG Member

    324
    16
    Sep 3, 2003
    Mt. Laurel, NJ.
    Bumping an old thread...Sorry...

    Happened to me last night. (SA cable cards). Happened to catch it in the middle of the problem...

    Went to the now playing list, told it to start playing something that was in the process of recording, and I noticed it was zero length, black screen. But it was still recording it...

    Went to live TV, and, sure enough, black screen. Changed the channel, it warned me about stopping the recording (must have been recording something on the other tuner as well). I told it to stop the recording. Changed the channel, then back to the one that was black, and it was fine now. Recorded the rest manually.

    Any hopes of seeing a fix on this ever?
     

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