HD recording of 0.00 length

Discussion in 'TiVo Series3 HDTV DVRs' started by pvthndl, Mar 9, 2007.

  1. webrichmond

    webrichmond New Member

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    Mar 15, 2007

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    I have a series 3 also. I have had mine for 2-3 months, and mine has given me the 0.00 record time since the beginning. comcast here in richmond has been to my house multiple times. different cards. phone techs. i have even contacted tivo three times. i get these 0.00's every day for multiple channels. tivo has even sent me a new s3 to see if it was the box. they did charge my credit card until i send the other one back. but that didn't work either. then they told me it was a software problem on their end and that an update was to be coming soon. that's been over a month ago and still no fix.

    please someone figure this out!!

    i've even gotten to the point where i feel like giving up.
     
  2. bmgoodman

    bmgoodman Member

    999
    12
    Dec 20, 2000
    Northern...
    Since all of my 0:00 recordings are from OTA digital stations, could people be looking at this problem backwards? People seem to focus on some issue with the cable card status causing the 0:00 recordings. Might it be that something which is causing the 0:00 recordings is also causing a problem with the cable card status? :confused:
     
  3. Audiodynamics

    Audiodynamics New Member

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    Jan 11, 2007

    I don't record OTA, but I agree with your logic 100%.

    I have Comcast in CT and SA Cable Cards. I think the issue is with the S3 and not the cable cards. Since most of my recordings are glitch free (except for the occasional audio dropouts + pixelization) and my cable cards operate flawlessly 95% of the time, there must be some odd chain of events which causes the 0.00 recording glitch. While I can find plenty about Comcast to complain about, I'm not jumping the gun to blame them or blame the SA cards. The 0.00 recording length issue is a universal S3 issue, regardless of which company's cable cards are installed or whether the broadcast is OTA.

    Considering the sophistication of the TiVo software, you would think there would be some type of monitor that would verify if scheduled recordings are recording properly or not and if not try to correct the situation. Then perhaps we might only miss the first few seconds of a program.
     
  4. matthewc

    matthewc New Member

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    Dec 17, 2006
    Gator Country

    I tend to agree it is Tivo. The question becomes is it a hardware or software issue? My replacement box is on its way. Maybe I will get an answer.
     
  5. jpdst22

    jpdst22 ;-)

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    Jul 1, 2003
    Pittsburgh, PA

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    I have to admit that I have also started to get a lot of these lately. I can't say for sure, but I seem to think I started to notice this increase right after I got the latest software update on my S3. Prior to that I don't recall ever missing recordings like this. Again, I can't say for sure but does anyone else seem to notice these post the software upgrade or have you always had this problem?
     
  6. Peter000

    Peter000 Well-Known Member TCF Club

    23,102
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    Apr 15, 2002
    Red Wing, MN
    I'm getting this and I know EXACTLY why... Gregor was right in my case; my CCs are not authorized correctly. I'm only successfully able to record the local channels on my CC, and some random other channels (like Sci Fi). When I manually switch to other channels I get a grey screen that says call to authorize cable card. The tech help over the phone is useless. I have a tech coming out on Wednesday. (TW NYC)
     
  7. pvthndl

    pvthndl New Member

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    Jan 5, 2007
    Southern Oregon
    Come to think of it, I only started getting these 0.00 recordings after the recent software upgrade also. Could this be a problem with the new upgrade?

    Peter, I have not seen this problem with my S3 and the CCs. I have never had them display a gray screen and they have always shown me the correct content when I surf them manually.

    I've been 2 weeks or so without a 0.00, but it still troubles me that they seem to be occurring to a lot of people.
     
  8. Peter000

    Peter000 Well-Known Member TCF Club

    23,102
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    Apr 15, 2002
    Red Wing, MN
    I don't think it's a problem with the TiVo upgrade... but may be a problem with a CC upgrade. I know my CC's got an upgrade recently and that's when all my troubles started. It sucks... I've been without reliable service for a month now. Between the clueless techs, and having to reschedule missed appointments and such.

    And even before that I would regularly get a "Black Screen" when the TiVo sat idle for a few hours. I'd change the channel, and a picture would come back. I call TiVo and they blame the Cable Cards. I call TW and they don't take responsibility for it either. It's getting very tiresome.
     
  9. hornblowercat

    hornblowercat New Member

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    Mar 4, 2007
    In The Good...
    Have you checked your Pids? Put your TiVo on the problem channel, go to TiVo Central, Messages and Setup,System Information, then go to your Diagnostic screen. Are your video pids the same as the PCR pids? If they arn't that is the problem and this must be fixed at head end.
     
  10. Peter000

    Peter000 Well-Known Member TCF Club

    23,102
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    Apr 15, 2002
    Red Wing, MN
    Hm. I don't even know what these Pids you speak of are. But I'll go check. :) How do I communicate that to the dumba** techs at TW? How do I get them to let me talk to someone who will actually understand all that?
     
  11. hornblowercat

    hornblowercat New Member

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    Mar 4, 2007
    In The Good...

    Well, I gave you the easy part. The hard part follows. First check your pids then get back to me and I'll try to help.
     
  12. Peter000

    Peter000 Well-Known Member TCF Club

    23,102
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    Apr 15, 2002
    Red Wing, MN
    PIDs seem the same for all the channels I checked.
     
  13. Peter000

    Peter000 Well-Known Member TCF Club

    23,102
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    Apr 15, 2002
    Red Wing, MN
    However, the card diagnostic screen says "waiting for auth from CP" or something like that. So I'm assuming they need to be reset somehow at Time Warner.
     
  14. hornblowercat

    hornblowercat New Member

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    Mar 4, 2007
    In The Good...
    Indicates they are not paired properly.
     
  15. LJJ

    LJJ New Member

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    Nov 14, 2004
    Same problem here tonight. Been working fine since Sept. Double checked the CP Auth and PIDs are OK on both cards. I had two shows back to back on the same channel and the first one recorded with length of 0. Second one is fine. It is Fox Sports HD and both shows are in HD. Hope does not happen again.
     
  16. jacksonian

    jacksonian New Member

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    Nov 3, 2003
    North Carolina
    Just had my first 0.00 recording after working fine since October.
     
  17. jacksonian

    jacksonian New Member

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    Nov 3, 2003
    North Carolina
    My diagnostic screen shows they are authorized, but I couldn't find any PID's, where is that info?
     
  18. glassonion

    glassonion Member

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    Nov 26, 2006
    So what does video PID and PCR PID mean if they are different? Most channels they are the same, but I notice occassionally first tuner will be different (vPID same as audioPID but not PCR)?
     
  19. topjazz

    topjazz Member

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    Dec 4, 2003
    USA
    I can't actually go to the "bad channel" because they're all bad. For the past 24 hours, I'm not getting any channels. Under Diagnostics, I have a blank for 'signal strength', and PCR PID, Audio PID, and Video PID. Of course, this is after having the tech out to the house 5 times in the last 3 weeks.

    I've owned a Tivo since 1999, but it seems the S3 was a poor decision.
     
  20. Derow

    Derow New Member

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    May 20, 2005
    I'm having the same problems as Peter000 and also live in Brooklyn (Park Slope) and am dealing with the same idiots at TWC. I wondered if you'd resolved your problem and if so, if you could give me any advice. I had an outage last night that began with pixelation at about 8:50 while I was recording American Idol. That recording didn't finish and gave me a :57 partial. Next I had two shows recording at 9:00 and got 0:00 partials for both. When I turned on live TV at 10:30 everything was fine, but I lost my internet connection briefly about 30 minutes later and when I turned live TV on there was some pixelation. Don't know if the two were related. Level 2 "Broadband Specialist" told me that there was a temporary outage last night nearby (Windsor Terrace) that might have affected my signal. Supposed to get a tech out here next week who is familiar with cable cards, but the last guy had never seen one before and was useless. I'm getting pretty fed up with this and would like to solve the problem or at least know whom to blame.
     

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