HD Channel Availability

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by stalemate, Jan 27, 2006.

  1. stalemate

    stalemate McGruber

    Aug 21, 2005
    Little Rock, AR
    I just got DirectTV with the HD Tivo box (can't remember the model number...___-250 or something :)

    Anyway, when I ordered the service the rep on the phone told me that I would not have my local channels in HD for CBS, NBC, ABC, and FOX, but there would be alternate versions of these channels that I could watch for HD programming, they would just not be my locals.

    After getting the service installed, I see that for each of these there are 3 channels listed (my local, an east coast HD channel, and a west coast HD channel). The only one I receive is my local channel. So, this means no HD programming for CBS, NBC, ABC, or FOX for me.

    So, I called DirectTV to ask what the deal is. I was told that since my locals are available, the FCC does not allow me to receive the other feeds. This is what I was afraid of, but it is the exact opposite of what I was told when I was placing the order.

    Does anyone know the truth on this? If it is possible for me to get these HD channels, is there some specific department I should ask for at DirectTV? When I called before, I got the run-around and was transferred from department to department until one of them disconnected me while I was on-hold. I haven't called back yet.

    This isn't a huge deal, but if I can't get these channels in HD I might cancel the HD service after my 3 month free period. Right now the main reason I would want it would be for a few shows on ABC and FOX and for college basketball games on CBS.

    Anyone know what the deal is?

    FLSHADOW74 DirecTV Junkie

    Jan 27, 2006
    Alton, IL
    You can ask for them to submit for an waiver for the
    HD feeds. I applied for them and only got FOX but
    I tried. I still get my OTA HD Locals but wanted ABC
    because it was not the best picture quality OTA.
  3. stevel

    stevel Dumb Blond TCF Club

    Aug 23, 2000
    Nashua, NH
    Your experience matches what others have been saying here - that if you're in a market with HD locals, they won't apply for waivers, even if your DVR won't get the HD locals. I suspect that the claim of FCC rules is correct here.

    You can ask them to send you an H20 receiver (non-DVR). This will receive the HD locals. You also need the new 5-satellite dish.
  4. TheBigDogs

    TheBigDogs Member

    Oct 14, 2004
    There is an HD group within DTV that might be able to help you. I had the exact HD commitment that you describe and was furious that I couldn't get the waivers for the national HD feeds out of LA.

    I called and complained about the situation and got pushed around from person to person until I spoke with a woman who told me it was in my records that the waivers had been requested and that she could turn on CBS immediately. She told me that the waivers to the other three networks were still pending and the stations had up to 45 days to respond.

    Shortly thereafter I got ABC and NBC, never got FOX and really don't care. :mad:

    However, since that incident this past October, DTV has turned on the local HD feeds for my area and I know for a fact that DTV is not requesting waivers. So, call DTV and tell them you were misled and that you want out of the contract and will return the equipment. You will get the following response (in order of probability):
    1. No way
    2. Offer to request waivers (which will do you no good, but will keep you off their backs for 45 days)
    3. Offer to trade the HR10-250 for an H20 and 5LNB dish (this will give you the HD broadcast but no recording capability)

    Outside of the above, you do have the option of spending some money to get the OTA HD signal. I did that while waiting to see if I would get my other network feeds and I find that we tend to watch those signals for live TV more than the network feeds.

    It's a shame that your experience has been so rotten, but DTV does a very poor job of training their personnel and in some cases they're just kids looking to get a commission from a sale. Either way, it makes for a bad experience.

    Hope things work out.
  5. srt

    srt New Member

    Jan 26, 2006
    I am new here, been browsing for a few weeks and registered yesterday. I'm a 12/05 convert from very bad local cable. I too was dissappointed after getting our hr10-250 hooked up to find that our locals (far no cal) were non-hd. So I found out about the waivers and received nbc and fox immediately (while on the phone) and d* sent in waivers for the other 2. A week later abc showed up, then a month + and 2 calls and two faxed letters from the cbs affiliate, I finally have cbs! All the hd feeds originate in LA. Finally yesterday I recieve a postcard from d* that I am denied cbs (yet is remains on since I faxed it last saturday to a # the csr gave me). What a fiasco. What I learned is as a subscriber you have to call your locals and get them to waive. Then make sure they put your name, account and location address on their letterhead and fax it in to d*, mail you the original and then you have it when you will invariably need to re-fax it to get the channel. Getting the network hd feeds has been the most difficult and unplesant part of my change to sat tv. Attempting and failing to get my due date moved a week forward ranks a close 2nd...
  6. stevel

    stevel Dumb Blond TCF Club

    Aug 23, 2000
    Nashua, NH
    Nit: You mean H20.
  7. Wirelezz

    Wirelezz 2B or not 2B?

    Jan 27, 2006
    SRT, you obviously have powers of persuasion that I don't have. I also contacted D* about this and got nada. Like you I just joined the forum yesterday, and started a thread which essentially deals with this same subject, you can read it here:


    I contacted the D* HD-DNS eligibility division yesterday and all I got out of them was the request for the waiver and was told it would take 45 days and I would in all likelihood be turned down. Bummer! And my local stations won't even be broadcasting HD through the sat feed until later this summer! And when they do it will be in MPEG4 which will require an equipment upgrade and here I've just invested in a new HR10-250 I purchased from Newegg.com.

    I assumed from speaking with the D* CSR that the decision regarding the waiver would be made by the network head honchos and not the local stations themselves. But your post would indicate that the final decision is up to the local stations, so evidently contacting the local stations is the way to go.

    When you contacted your local stations did they refer you to a specific department that handles these requests? If you could elaborate on the process you went through in this regard I and others here would really benefit from your experience. I'm planning on following your lead by contacting my local stations come Monday and any advice you can give regarding this would be most appreciated...

  8. srt

    srt New Member

    Jan 26, 2006
    Here's how I received the waivers. d* put in their standard request for waivers immediately after getting my service turned on. Right then they gave me fox and nbc as we have no off-air AND the locals are not broadcast in hd. abc and cbs locals are not broadcast in hd either. D8 said they would put in a request and I should check every couple days to see if it is "turned on". After about 10 days I received abc, and a couple days later I received a postcard that said waivers approved on all but cbs. So I call the local affiliat and they asked where I live and said that they do not have pland to broadcast here in hd anytime soon and offered a waiver. It was faxed to D* @ 208-363-6444.
    HOWEVER there was some problems on this fax. They did not put my account number on the letter. Physical address, account holder name, and telephone # also have to show. Bigggest problem was that the station is a cbs and a nbc station and they accidently sent the letter as a nbc waiver, that took a couple weeks to identify and straighten out. By now I was an old hand at this and I asked the lady as the staiton I talked with to make sure all of the requested info was included on their fax, AND TO MAIL THE LETTER, AS FAXED, TO YOU. <-- you WILL need this for use later. Also ask them to "BOLD" that the waiver is approved. After a few days I did not get the service and they said denied again. What a PITA. I called Pakistan 2x, got cut off once after 25 min +, then another 45 min call, and fax to another # the csr gave me with attention to a specific person, and within 2 hours had the hd, finally!
    Try the first fax #, and give it 7 to 10 days to get service, If it does not work, call csr, go through the rigormorow and then demand to immediately fax the waivers to the person you are talking with. If you do not have luck, contact me, and I will give you the second fax # and an "attn. name.
    Good luck, applying pressure does seem to help...

    It was nice seeing ONE afc playoff game in hd... :cool:
  9. JJA

    JJA Senior Citizen

    Feb 27, 2000
    Sarasota, FL

    I Saw all of them in HD. I've been a DTV customer since 1996. Finally got sick of having my $4K plasma sitting without HD. Switched to cable and now get all the HD networks. PVR sucks but I had a choice of either HD or DTivo so I elected for HD. I can even buy the ESPN college basketball package from the cable company. No equipment to buy, no committment and the cost is about the same.
  10. srt

    srt New Member

    Jan 26, 2006
    Sweet, provided you have a decent cable co. How'd you like to be receiving re-broadcast off the air, no fm, no stereo, no ppv, no hd and about 30 channels (and only 10 worth viewing) plus paying $40 a month for it?
    Plug that into a 4k, or in my case 2k lcd and who's getting the deal?
    I'm new to d* so hopefully it will go up-hill from here, otherwise after 2 years I will have other choices to consider. :D
  11. rlinsurf

    rlinsurf New Member

    Nov 15, 2005

    I live in a remote area of LA where we can't receive any OTA signals. I already had gotten waivers in writing from all the local stations, which had been approved by D** before HD programming started (maybe about 5 years ago now). With those, I used to get both the West and East affiliates, as well as the national PBS channel.

    But then I moved and had cable for awhile... then turned the D** back on. They still have the record of all my waivers, however, refuse to turn on any but my own local HD channels (ABC, Fox, CBS and NBC), the ones which don't require any waivers. The East stations D** refuses to provide because -- they say -- despite the fact of my not being able to receive *any* local channels OTA, those channels can still claim me as part of their "area", and so, despite having all the proper waivers on file from all the local stations, they can't turn on any East or PBS National HD or STD stations.

    No way was their only answer, and they said this was because of new Federal rules that apparently, the local broadcasters had gotten pushed through Congress.

    Anyone had any luck getting around this?

    All My Best,
  12. srt

    srt New Member

    Jan 26, 2006
    I asked about an east waiver and they will not go there.
    So, now I have to tivo jay and watch him a day late. No problem with that.
  13. good.deals

    good.deals New Member

    Jan 28, 2006
    So. Cal.
    Wow, I must be blessed. I have full HD Local channels (cbs nbc abc and fox). I live in so cal; Fullerton CA (near Disneyland)

    I am curious though, any idea if DTV has TNT or Public Broadcasting (PBS) in HD?

  14. kepper

    kepper Member

    Nov 28, 2003

    Nope. If you want to get KCET-DT or KOCE-DT (and both have pretty strong signals in Orange County) you'll have to hook an antenna to your HR10-250 and record them OTA. And D* does not carry TNT HD. You can see's D*'s HD offerings on their website.

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