HBO Max captions

Discussion in 'TiVo Stream 4K' started by gregftlaud, Jul 21, 2021.

  1. gregftlaud

    gregftlaud Member

    406
    3
    Jun 16, 2004
    Carbondale, IL

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    Captions aren't working on the Tivo Stream 4k HBO Max app. I contacted tivo support. They opened a case number but then closed it without fixing the issue.

    Captions work fine on the HBO Max app on my Samsung smart tv.
     
  2. slick1ru2

    slick1ru2 The Streaminator

    50
    9
    Apr 24, 2021
    Mine works
     
  3. UCLABB

    UCLABB Well-Known Member

    6,552
    1,893
    May 29, 2012
    Riverside, CA
    It does? Mine hasn’t worked for months.
    This is an hbo issue. I reported it, but nada.
     
  4. dbpaddler

    dbpaddler Well-Known Member

    1,072
    377
    Sep 25, 2004
    Philly
    Samsung is a different OS, so it's not the same app as on Android. Maybe it's an android issue and you should ask in the android tv subbreddit so you can see if other people have the issue on other Android tv devices.

    Remember, this is not a Tivo product first. This is an android tv product first, Tivo second.

    Sent from my SM-N981U using Tapatalk
     
  5. slick1ru2

    slick1ru2 The Streaminator

    50
    9
    Apr 24, 2021

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    No problem at all. Matter of fact, I have two of them and I have no problem with either one of them.
     
  6. UCLABB

    UCLABB Well-Known Member

    6,552
    1,893
    May 29, 2012
    Riverside, CA
    Don’t know what to say other than I’m not the only one with the issue.
     
  7. slick1ru2

    slick1ru2 The Streaminator

    50
    9
    Apr 24, 2021
    I have bloatware disabled.
     
  8. c133roamioerrors

    c133roamioerrors Member

    84
    3
    Dec 28, 2013
    HBO max emailed me today, so I guess I made into the queue. Stream 4k wasn't even on the device list. They borke it so they should fix it.
     
    UCLABB likes this.
  9. gregftlaud

    gregftlaud Member

    406
    3
    Jun 16, 2004
    Carbondale, IL
    HBOmax told me on twitter that they are aware of the issue are are trying to fix it. I found threads on reddit from 5 months ago with this same issue.
     
    UCLABB likes this.
  10. UCLABB

    UCLABB Well-Known Member

    6,552
    1,893
    May 29, 2012
    Riverside, CA
    Thanks, so maybe there's hope. I bought the 4K specifically for HBOMax as the app is not available on my LG TV or TiVo. I've been very disappointed obviously.
     

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