Advertisements Do you go to the doctor and say "hey doc, I have pain, but I'm not going to tell you where or when it occurs. I'm not doing your job for you"? Calling directv with no clue how to show them when / how it occurs doesn't give them any clue how to reproduce the problem. If they can't reproduce the problem, they can't find out what might be breaking. If they can't find out what is breaking, they can't make a fix. If they can't make a fix, you don't get a fix. I understand your frustration, but when dealing with break/fix issues, being able to describe a problem so it can be reproduced greatly increases the chances and the speed in which you'll get a resolution.