When did you order? Where did you order? Has it shipped and on what carrier? When do you expect to receive it? Did you purchase a service contract? I ordered mine 7/24/07 from Best Buy. I have received an email stating the order is complete and the order shows as complete on Best Buy's website. It is shipping UPS ground. I expect to receive the unit Friday. I have not bought a service contract but I may go into the store and buy one.