Has anyone successfully made their update phone call with a VOIP service?

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by joellyn, Nov 10, 2005.

  1. cmeinck

    cmeinck Member

    Sep 18, 2003


    Thank you so much for this. I've had an HD Tivo that hasn't been able to record for two months because it was never activated. It wasn't activated because I could never make the first call with Cablevision's Optimum Voice. This worked like a charm. I'm activated, recording and downloading the latest updates for my HD Tivo. Now I can go back to using my Cablevision DVR's for their intended use --- watching HD Hockey and that's it.

    Thanks again.
  2. jspencer

    jspencer New Member

    Dec 23, 2001
    Orlando FL
    I have ATT with the Linksys Combo Wireless Gateway. It will not work and ATT will not support it. Basically they said tough. I did have the DLink Gateway and it worked like a charm.
  3. jfalkingham

    jfalkingham Member

    Jul 23, 2002
    New Hampshire
    Will not support what? The Linksys combo gateway?

    I have Vonage and ATT CallVantage in my house. Vonage is my business line, CallVantage is my home. CallVantage produces a more 'phone' like quality in dial tone and far fewer quality issues. TiVo worked over the DLINK router over AT&T CallVantage without any special settings by me. I tried using it on Vonage, and had a lot of problems getting it to dial successfully over the linksys Vonage router.

    Go pick up an ATT CallVantage router, hook it up and compare sound quality to Vonage. Should be interesting if you did a 2 week test side by side. I was surprised... I kept vonage because the phone number I got is easy to remember and am using it for marketing, so don't want the cost to update that.
  4. ESPalmer

    ESPalmer New Member

    Jan 16, 2002
    I have had Comcast VOIP for over a year without issues on SAT-60s, Phillips, and Hughes S2. Thursday I am switching to the new Comcast which provides Voice mail over the internet, I guess they need to change the modem out, I will post the results and the modem make if it can help others. Here's hoping no problems. ;)

    1/4//2006: All is well with COmcast VOIP

    Make: Arris:Touchstone Telephony Modem TM02PP/NA 716691
  5. Jotas

    Jotas Got TV?

    Mar 19, 2005


    I use Sunrocket and it works fine on both my R10 and HR10. I also managed to have the Sunrocket "Gizmo" power all of my phone jacks, so in reality I didn't need the expandable 2ghz phones I initially bought two years ago.
  6. scriberdf

    scriberdf New Member

    Dec 9, 2005
    I used Vonage for the Guided Setup, and it went perfectly. Only alteration was the disable Call Waiting, and I'm not sure that made a difference.
    On a wireless broadband setup now, which also is working well.
  7. kevinE

    kevinE New Member

    Dec 1, 2005
    Budd Lake, NJ
    So someone with an HDVR2 has something that works; works most of the time connecting with Vonage.

    Dial in number does not matter
    Dial Prefix: 12122773895
    Call waiting Prefix: ,,#19,,
    phone available: off
    dial tone detect: off

    No dsl filter, vonage line quality set to highest.

    :up: Good luck! I am about to work on my HR10-250.
  8. donivan

    donivan New Member

    Jul 20, 2004

    I turned off call waiting thru the Vonage dashboard in lieu of *70 and used these settings, it took a couple calls for it to be successful and doing 2 units ate up almost 200 minutes. (Just in case you have the 500 minute package) But both units were successfully upgraded to 6.2. I have 2 RCA DVR 40's. I originally found this info on the Vonage site. Good luck.
  9. yarzy

    yarzy New Member

    Nov 15, 2004

    After reading all the other posts, this woked for me...

  10. jspencer

    jspencer New Member

    Dec 23, 2001
    Orlando FL
    Callvantage will not offer any support for the Tivo Dial out. They want me to purchase a second line for the calls. I never had a problem until I went to the Linksys gateway. (IT includes a wireless router.) I still can't make any calls out with any of my DTivos. I refuse to pay for an additional line just to make the calls out. So the Callvantage works fine with some of the gatewasy but I haven't had a good experience with the new one.
  11. bcronin

    bcronin Member

    Dec 28, 2001
    The linkSys has horrible noise issues. Get the Centillium if at all possible.
  12. greg4jc

    greg4jc New Member

    Feb 6, 2004
    I could not get my tivo to work with Vonage but I bought a USB adapter (wired) From Office Max it is a Belkin USB 10/100 Ethernet Adapter and It works Great. I tried the one that Tivo recomended but all I can find now was the Version 2 and it would not work at all. So all I did is put that in Paralell from my Broadand modem to the Vonage modem and one line running to computer and one to the Belkin adapter to the Tive and Wala it works Great. Hope this might help someone. cause it was tons of greif to get it to work for me. Greg
  13. BigOkie

    BigOkie New Member

    Mar 10, 2005
    I have a LinkSys RT31P2 Router w/ Vonage service and a Hughes DTV w/ Tivo receiver and this worked for me as well. Thanks.

    Question...I am wanting to upgrade to a HDTV w/ Tivo Receiver. DTV is telling me that my Vonage service won't work with it. Is this true? They said VoIp wouldn't work with what I have now too and it does. Has anyone had any experience with the HDTV with Tivo receiver and Vonage?
  14. jwmci

    jwmci New Member

    Nov 28, 2003
    I am using a Series 1 Sony SVR-2000 with a LinkSys RTP300 via home phone wiring. The Tivo believes that the call succeeds, but the schedule is not extended beyond today.

    Anyone have any clues what's happening?
  15. plemm

    plemm New Member

    May 23, 2005
    Hi - I'm a new Sunrocket user. So far, so good but I'm trying to figure out how to make my regular phones & jacks work with Sunrocket (instead of the 2GHz phones). Can you point me to a site that tells you how to do it? I read somewhere that I needed to disconnect the lines outside. We did that, but am not sure what to do next. Thanks.
  16. donivan

    donivan New Member

    Jul 20, 2004
    plemm, Here are the instructions listed on the Vonage Forums, same technique should work for any VOIP provider. Good Luck!
  17. undertow

    undertow New Member

    Feb 2, 2002
    Your results will vary depending on which DirecTV Tivo receiver you've got. I've got a Philips DSR708 which I could never get to connect with Vonage service. I'm using the Linksys RT31P2 router and I've got FIOS as my ISP. I tried all the various codes, 212 area code phone numbers, and DSL filters and never could get it to connect. I've read that the codes don't have any effect on Series 2 DirecTV Tivos and I can say that they didn't influence my model's ability to call out at all.

    I recently switched to Sunrocket and it's connected every time. Plus, you get a free second phone number (I got one with an out of state area code so my family can call me for cheap), a free cordless phone set with two phones, and it's considerably cheaper than Vonage if you go the annual pre-pay route.
  18. ANK_Tivo

    ANK_Tivo New Member

    Mar 26, 2006
    I have a vonage wireless router (PAP2) and 2 DTV Dvr's (1 Phillips and one HDVR2, both 40 hour). I surfed alot of forums and finally found this solution on directv's website. It tried a couple combinations and one finally worked. Try each combination 3 times before you try the next (sometimes it will take 2 or 3 attempts to get through).

    Here is what I used:

    Dial In Number: 1-212-277-3895
    Dial Prefix: 12122773895,,,,,
    Call Waiting: ,*79,
    Tone/Pulse: Tone
    Phone Detection: Off
    Dial Tone Detection: Off

    Forget Vonage customer service, they suck! Directv had some user forum on their website that actually helped plus a little bit of input from the Tivo community forum and my Dtv Dvr's were talking to the mother ship again :D

    Re: DirecTV DVR (TiVo) and VOIP Posted Feb 14, 2006 by HD94
    Try the following, this will usually get the DVR to connect

    DIRECTV Central
    Messages & Setup
    Edit Phone Settings
    Set to Tivo number in New York (free call since VoIP has free long-distance):
    Choose: Area Code 212
    Select Dial-In Number: Manhattan South 12122773895
    Or, simply enter the number in the Dial Prefix field.
    Test number. May need to try 2 or 3 times.
    Set Call Waiting Prefix: (without qoutes)
    "*99," or ",*79," or ",#034" or ",#019"

    Tone/pulse: Tone
    Phone avail detection: Off
    Dial tone detection: Off
    After the "test changes" are successful, make a Daily call.
    If TiVo daily call still fails after 3 tries:
    Vonage - Try "Change speed through Vonage Dashboard menu" (see steps below).
    Other VoIP - Change dialing speed through your VoIP menus (for help, see documentation from your VoIP provider). Or ask VoIP provider to add fax capability.
    Vonage - Change speed through Vonage Dashboard menu:

    Go to Vonage website, Log into your Vonage account.
    On the Vonage dashboard, click on FEATURES.
    Go to BANDWIDTH SAVER, and click on CONFIGURE button.
    Review sound quality / bandwidth selection (expressed in kilobits per second).

    30 Kbps / Normal Sound Quality = same quality as normal telephone service
    50 Kbps / Higher Sound Quality = above-average sound
    90 Kbps / Highest Sound Quality = best digital audio quality possible

    Change the setting to 90 Kbps.
    Advise customer - The new setting may affect your Internet speed.
    If already set to 90 Kbps, continue below.
    Press SUBMIT.
    If test indicates "failure," do all the above steps again. (If test never succeeds, try fax option below.)
    Log out of your Vonage account.
    Try TiVo daily call.
    IMPORTANT - If you changed setting to 90 Kbps in step 6, wait 1 hour before trying TiVo daily call.
    If setting was already 90 Kbps, you can try TiVo daily call right away.
    If TiVo daily call fails:
    Ask Vonage to add fax capability (see below).
    Ask VoIP provider to add fax capability:

    (This is an option if neither customer nor VoIP provider was able to change dialing speed.)

    When VoIP has faxing capability, it usually has the right speed for TiVo.
    Call your VoIP provider and say you want the ability to send and receive faxes.
    Just mention faxing - not satellite TV or TiVo. The VoIP providers know how to make fax changes, but will not know how to make any changes specific to satellite TV or TiVo.
    If VoIP has fee for faxing - Say you want to send and receive faxes only through your primary line. This way, there might not be any charges.
    Your VoIP provider can usually make the change quickly, with no service calls or extra hardware.
    IMPORTANT - Always check with your VoIP provider for phone and fax charges.
  19. tjack41

    tjack41 New Member

    Jun 18, 2005
    I have Vonage and could not get my Sony T-60 Tivo to work with the first router I had. Just installed the Linksys WRTP54G wireless router and it worked without changing any of the settings! Used my local dial-in number in Virginia. no #19, no new york number.
  20. strasner

    strasner New Member

    Apr 13, 2006
    This thread is pretty good, and with its help, I was able to get my box working from around Feb 06 to March 06. In April 06, there was a tivo update pushed out, and I couldn't connect and download the update nor program info. Tivo and I were in a fight. Here are some quick thoughts to help you...

    1) If you can - use the USB/LAN - OBVIOUSLY! To solve this via the phone is a pain!!!

    2) I tried like 30 configurations (all New York numbers in the Dial Prefix), and various combo's in the call waiting prefix. In April 06, none of this worked. I tried about 100 times at all hours of the day/night. Seriously. 100 times!

    My main problem was when I was downloading info, it would be killed in the middle of the download with a call interrupted. I only go to this point like 35% of the time I tried. The rest of the times I tried (65%), it would error out before that. Anyway, I finally got connected (after about 12 straight hours of trying) using:

    Dial in number does not matter
    Dial Prefix: 2122717103
    Call waiting Prefix: none
    tone/pulse dialing: tone
    phone available: off
    dial tone detect: off

    IT WAS BRUTAL, and with persistence, I got lucky. Good luck.

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