Guided Set-up Issues

Discussion in 'TiVo Premiere DVRs' started by krpaulac, Aug 29, 2013.

  1. krpaulac

    krpaulac New Member

    Aug 29, 2013
    Hello - I'm hoping some more experienced TiVo users can help me...

    I purchased a TiVO Premiere DVR back in October. I received a cable card from my cable provider at that time; however, it was never activated. I only used the TiVo for Netflix and Hulu. I went through the Guided Set-up with my old zip code but was never able to watch TV since the cable card was never activated.

    I moved a few months ago and just yesterday got a new cable card from my new cable provider. They activated the card and I was able to see all of the stations; however, some of the channels didn't match up with the description of the channel.

    Guided Set-up was initiated again and I got all the way to the section that loads the program information but it got stuck on the "Preparing" section for a very extended period of time. I tried it several times and the longest wait period was for about 2 1/2 hours. I called TiVo support and their solution was to either purchase a new wireless adapter (get N because I had G) or switch out the TiVo box. The TiVo box is brand new and I purchased it from their site, so I'm thinking that isn't the problem.

    Does anybody have any other advice aside from purchasing new equipment or do you think this is the best route?

    Thank you!
  2. CoxInPHX

    CoxInPHX COX Communications

    Jan 14, 2011
    Phoenix, AZ
    What are you using for a Router?
    Make & Model#

    If a wired Ethernet connection is not possible, I would recommend an "N" wireless router and "N" wireless bridge or media/gaming adapter.

    Is there anyway to connect the Premiere directly with an Ethernet cable? Even temporarily to test?
    50' Ethernet Cable - $5.75 -

    You might want to try:
    Clear program information & To Do List:
  3. mdscott

    mdscott Active Member

    Jun 26, 2002
    Once you have initiated Guided Setup until it completes any reboot brings you back to Guided Setup.

    Since the DVR has been in use there could be a a lot of "prepping" housekeeping to be done. You might try giving it a long time -- overnight even.

  4. Teeps

    Teeps Well-Known Member

    Aug 16, 2001
    Either are excellent choices.
    I would go with hard wire solution to at least get TiVo to finish guided setup.

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