Guide Info Not Available For My HD Channels

Discussion in 'TiVo Help Center' started by speedy2, Jun 23, 2011.

  1. speedy2

    speedy2 TivoAddict

    98
    0
    Aug 19, 2002
    Preston, CT
    Well Comcast moved all my HD channels to a 4 digit assignment and now I don't have any guide data for them. I called TiVo support about it on 6/22 and they said it won't be fixed until 6/29! Does anyone else think this is an unusually long time to get guide data for channels that moved? Channel mapping is there but no guide data. This has effectively wiped out my ability to schedule recording of HD channels until it's fixed. Has anyone else experienced this? I'm in a Comcast service area in South Eastern CT. :eek:
     
  2. WhiskeyTango

    WhiskeyTango New Member

    5,777
    0
    Sep 20, 2006
    New Jersey
    That's the standard time it takes to correct errors in the guide data. There's a whole process of Tivo contacting TMS who has to contact the cable company, etc.
     
  3. princewonder

    princewonder New Member

    1
    0
    Sep 19, 2011
    I'm having the same problem. Does it really take 6 days for my HD Data Info to show up? Please advise. Thanks!
     
  4. RMBittner

    RMBittner Member

    215
    0
    Aug 19, 2003
    Charlotte,...
    It can take shorter, it can take longer. There's no automatic time frame.

    Be patient.

    If any recordings are critical, just set up manual recordings using your SD guide info (or the guide on Zap2It). No, it's not perfect, but it'll get you through the transition period.

    Bob
     

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