Advertisements Howdy, long time TiVo customer since the original OTA model. Have had many models since the beginning, switched to DirecTV and eventually back to cable. Today I noticed large gaps in my Roamio Pro's guide data. System Information says guide data to 9/9 (only 9 days of data), last successful connection yesterday. Account in good standing. Annual subscription paid up to June. Feels like a TiVo service issue to me. I checked tvguide.com and don't see any gaps. I forced a connection, it went through fine. Took quite a while to complete loading the data but no errors. Problem not resolved. Rebooted and forced a connection again. Took less time to load data but no errors. Problem not resolved. Contacted TiVo Support. They told me to repeat guide setup, first with the wrong provider and then again with the correct one. Did it. Problem not resolved. Noticed same problem existed with the wrong provider, too. Only thing standing out as different is that tvguide.com only lists Time Warner (I'm really Spectrum now but whatever) for SD in the Los Angeles area but TiVo guide setup lists both SD and HD. I choose HD and selected no for premium channels. I never updated to the new user interface. TiVo Support is aware of this and did not feel there's any relation to the problem. In June when my annual TiVo service renewed, I decided the next 12 months were going to be a test to see if it was time to strictly stream. Like many people during this time, we stream almost everything. Have gotten pretty used to it. Back in June I asked TiVo Customer Service to remove my credit card to prevent automatic renewal. They said it's not possible. I noticed today when I logged into tivo.com that my TiVo shows "Service Only, Annual" with no end date (which I assume is normal) but for Device Options it's "No future plan selected". Is this normal? I'm wondering if this is the issue. TiVo Support doesn't feel there's any relation to the problem. At this point I expect another call to TiVo Support is going to result in them telling me to erase everything/reset the unit to default and start over. I've got 50 Season Passes, 3 TiVo Minis and RF Remote Controls configured uniquely to each TiVo. I really do not want to start over!! If I end up doing this I may very well sell my TiVo and switch to one of the online TV/DVR services, although I know they're not so great either. Does anyone have any ideas or suggestions on how to resolve this problem? Thanks so much in advance!