Great TiVo Customer Service

Discussion in 'TiVo Coffee House - TiVo Discussion' started by coold8, Sep 21, 2019.

  1. coold8

    coold8 Member

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    So, I ordered a Bolt and Vox as part of the no down payment plan last month (refurbished). I have had TiVos since the WebTV TiVo Partnership back in the day...

    Get these TiVos in, and for some reason I keep getting weird errors, V315 on the Vox Mini, no activation on the Bolt. After a month and a half they could not come to a fix and they had deactivated all the TiVos on my account. I spoke to several people up at TiVo corporate, gave them packet captures from Pfsense, and more. We still don't know the solution.

    I finally told them that I'm just sending all my boxes back, and give me a refund. They ended up offering something cooler:

    They replaced all my TiVo boxes with new TiVo Edge and Vox Mini 4ks.

    Not sure how to upload an image on here, but yea runs the same Software then the Bolt, but is faster, has 2TB of storage, smallest TiVo footprint ever, and yea really the big deal is it's super fast and Dolby.
     

    Attached Files:

  2. pfiagra

    pfiagra Active Member

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    This thread title is not very helpful if the intent is to share about your experience with the TiVo Edge.
     
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  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I would really love to see the inside.
     
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  4. tarheelblue32

    tarheelblue32 Well-Known Member

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    I'm more than a little shocked that they sent you an Edge before the official release.
     
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  5. mattyro7878

    mattyro7878 Well-Known Member

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    Tell us. Same user interface? Same operating system? Do you see any differences? Same remote? We need to know...are you seeing commercials before your recordings? ( Probably too early to have made recordings)
     
  6. coold8

    coold8 Member

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    Haven't checked recordings yet.
    Same remote.
    Same UI
    Same OS
    Dolby + UI Speed is the only noticeable difference
     
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  7. compnurd

    compnurd Well-Known Member

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    Wow. WTF
     
  8. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Any chance you can post the full software version? I'm curious about one thing. By Dolby do you mean Dolby Vision?
     
  9. BigJimOutlaw

    BigJimOutlaw Well-Known Member

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    Wow, nuts.
     
  10. KevTech

    KevTech Active Member

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    Tivo needed someone to test that the pre roll works on Edge.
     
  11. compnurd

    compnurd Well-Known Member

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    And also curious which apps support Dolby vision
     
  12. WVZR1

    WVZR1 Active Member

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    The WV...
    And your 'subscription arrangement' is what? It appears you've done spectacular regarding hardware but what's the rest of the tale?

    You mention VA - zip code and provider?
     
  13. krkaufman

    krkaufman TDL shepherd

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    What are the Edge's physical dimensions?

    >This< is why you're seeing this question.
     
  14. krkaufman

    krkaufman TDL shepherd

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    Have you tried the rollback sequence to see if rollback to TE3 is possible for the Edge?
     
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  15. BigJimOutlaw

    BigJimOutlaw Well-Known Member

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    Can you give us the TCD model number on the label? It helps us nerdy sleuths dig up more information.

    lol, poor guy getting all the questions.
     
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  16. coold8

    coold8 Member

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    Nah, I'm not messing with it. Went a month and a half without TV, and I now have it. I'm not doing any of that.
     
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  17. coold8

    coold8 Member

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    22202 Verizon FiOS
     
  18. coold8

    coold8 Member

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    VA
    IMG_2519.jpeg
     
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  19. WVZR1

    WVZR1 Active Member

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    The WV...
    I understand that and I damn sure wouldn't either. If you've a 4K display let us know what the #1498 experience might be with the upcoming NFL 4K. Will FiOS get the 4K ALCS also?

    Chantilly - you better lock the doors! You've Edge and both Mini working?
     
  20. coold8

    coold8 Member

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    I have no idea what any of what you just said means except for 4K and the NFL. Honestly, I just like watching Fox News and my friends like watching the Redskins Lose... and yes I have a 4k TV.
     

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