1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Grandfathered multi service discount

Discussion in 'TiVo Help Center' started by MaryCat, Aug 6, 2018.

  1. Aug 6, 2018 #1 of 17
    MaryCat

    MaryCat New Member

    8
    1
    Oct 14, 2005
    One of my tivo's is still on the grandfathered 6.95 multi service discount plan. I have two other boxes on lifetime. A couple of years ago, my 6.95 went up and when I called to ask why they said it was because my lifetime S2 box had not connected in the past 6 mos. So from then on I made sure to connect it. I am thinking about doing the summer breeze sale to transfer this lifetime to a new bolt. But I am concerned that my 6.95 is going to go up. I called today to ask what the stipulations were to keep that price and the lady said as long as that particular box is connecting the price stays the same. Which is not how it was in the past, which leaves me to doubt what she is saying. Does anyone know the answer to this? Should I call back and see if I get a different answer?
     
  2. Aug 6, 2018 #2 of 17
    ThAbtO

    ThAbtO TiVoholic by the bay

    9,247
    425
    Apr 6, 2000
    SF Bay Area
    If the lifetime'd Tivo had not connected, then this 6.95 one will not get the MSD. There is no more MSD for newer boxes. Even paying 6.95 monthly is more then lifetime, which you should be able to $99 lifetime it.

    You have until tomorrow to get on that Summer offer, if you like the Bolt (and the new interface software.)
     
  3. Aug 6, 2018 #3 of 17
    MaryCat

    MaryCat New Member

    8
    1
    Oct 14, 2005
    I am keeping the Tivo HD that is on the 6.95. But the lifetime S2 that I think it's dependent on for the MSD is the one I want to deactivate to do the summer sale. So will my 6.95 go up? Or will it then depend on the new Bolt?
     
  4. Aug 6, 2018 #4 of 17
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,087
    1,981
    Dec 7, 2012
    Ashland, PA...
    It won't go up unless you ask TiVo to raise the payment. MSD no longer exists, but it is just "ignored".
     
  5. Aug 6, 2018 #5 of 17
    ThAbtO

    ThAbtO TiVoholic by the bay

    9,247
    425
    Apr 6, 2000
    SF Bay Area
    The lifetime will simply be moved, but its hard to say whether the 6.95 will go up. It would be safer to call Tivo and get that 6.95 to lifetime (should be $99). Over the years, you would be paying $84 a year, every year you have it.
     
  6. Aug 6, 2018 #6 of 17
    MaryCat

    MaryCat New Member

    8
    1
    Oct 14, 2005
    I asked if they could move the 6.95 to a $99 lifetime and he said no because the box is so ancient. Haha. Call it ancient but the Tivo HD box has been the best version IMO. So now I've had 2 people tell me that as long as this 6.95 box is connecting, the price will not go up. Guess I'll just cross my fingers.
     
  7. Aug 6, 2018 #7 of 17
    ThAbtO

    ThAbtO TiVoholic by the bay

    9,247
    425
    Apr 6, 2000
    SF Bay Area
    Its if that lifetime box connects still, you will still be 6.95.
     
  8. Aug 6, 2018 #8 of 17
    MaryCat

    MaryCat New Member

    8
    1
    Oct 14, 2005
    Well 2 reps told me differently today. I don’t know who I am supposed to believe.
     
  9. Aug 6, 2018 #9 of 17
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,087
    1,981
    Dec 7, 2012
    Ashland, PA...
    Actually, both are right. No, they won't give you a break for All-In. Yes, do nothing and the monthly rate will not change.

    I have the same situation on an old Premiere.
     
  10. MaryCat

    MaryCat New Member

    8
    1
    Oct 14, 2005
    Joe so you are saying that 6.95 doesn’t need another certain box to maintain that price? Just as long as the 6.95 one is connecting?
     
  11. ThAbtO

    ThAbtO TiVoholic by the bay

    9,247
    425
    Apr 6, 2000
    SF Bay Area
    The 6.95 is a multi-service discount, so it is linked to the 1st box that is lifetime/monthly/yearly. If that box does not connect in at least 6 months, they assume its dead and your 6.95 would become 9.95/12.95. Paying monthly is actually more expensive than the lifetime. You should call Tivo and tell them, you are tired of paying monthly but want to keep the box or cancel. They may connect you to a higher rep to try to keep you.

    Lately calling Tivo goes to offshore representives (ie. India), they may not be so helpful.
    You can try to start a chat in tivo.com and may have better luck.
     
  12. ej42137

    ej42137 Well-Known Member

    3,006
    227
    Feb 15, 2014
    Los Angeles
    Somebody that's been around as long as you should know that TiVo's support calls go to the Philippines.
     
  13. ThAbtO

    ThAbtO TiVoholic by the bay

    9,247
    425
    Apr 6, 2000
    SF Bay Area
    I have in the past called Linksys support that it goes to India or Phillippines, for example.
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,087
    1,981
    Dec 7, 2012
    Ashland, PA...
    My first TiVo was a 746320 on monthly at 14.95. My second was a 746500 with a MSD of 12.95. I killed off my first TiVo three years ago. The rate on the second never changed. The first is still on my account in the Inactive area. I also have a 846500 in the Inactive area. Inactive units do not cost anything. I did activate the 846500 for three weeks on Monthly. When I killed it again I got my 14.95 back. I expect to activate it again for a trip in October where I will have poor internet. I'll use it for two weeks to watch recordings then kill it again.
     
  15. jrtroo

    jrtroo Chill- its just TV

    4,833
    194
    Feb 4, 2008
    Chicagoland
    Why not look into a mini and dump the HD box. Payback is certain and the experience will be much better.
     
  16. PSU_Sudzi

    PSU_Sudzi Well-Known Member

    1,542
    336
    Jun 4, 2015
    Philly suburbs
    Yeah, I was just thinking about the math on that, how old are most S2's? That might be close to $1,000 or more in service fees.
     
  17. rbronco21

    rbronco21 Member

    44
    3
    Nov 1, 2005
    When my MSD went up, I called and they explained that my lifetime hadn't connected for a while. I offered to plug it in and connect but they just manually changed my rate to $6.95 so it's locked in now.
     

Share This Page