I know there is nothing anybody here can do to help me, but I've gotten such poor treatment from Tivo lately, that I had to come here and complain. I've been a member of this forum, and happy Tivo customer, since 2000. I rarely post, because I've pretty much never had a problem with my Tivos. So, the story: My inlaws have an old 2-tuner Tivo, and they constantly have conflicts. I wanted to take advantage of the recent Thanksgiving sale to get them a 6-tuner Bolt and a $99 year of service. I contacted Tivo support to find out if I could buy those things, and transfer them to my inlaw's account. They told me, "no problem, just call in to activate it." We plugged in the Bolt, and called to get things transferred. They said, "no problem," and we thought that was it. Turn on the Tivo to find it has no service plan. Call back and discover they have canceled the $99 year of service, and it will take 3-days to move the Tivo to my inlaw's account. I tell them that I want to pay for a year of service for my inlaws, and they try to charge me $149. I tell them no, $99, so they say it will take another 2-3 days to get that approved, assure me my inlaws won't have to pay, and take my credit card number. A week later, I find that my inlaws have been charged $99 for service. I've not yet received a refund. Despite advertising that shows can be transferred from their old Tivo to the new one, it isn't working. Call to find out that it's supported on their old Tivo, but it's not actually working at the moment. In order for this to work in the future, if it's ever fixed, both boxes have to be in service. They have no need for two Tivos. Sure anybody on this forum could flip back and forth between Tivos to watch old and new shows, but as we know, some people have a very hard time with things like that. Anyway, I don't rant well, so it doesn't seem too terrible, but the whole thing ended up being over a week, and 4+ hours on the phone at this point. Customer service reps repeatedly lying and telling me what I wanted to hear just to get me off the phone, then having to call back to find out things weren't the way I was told. What should have been an easy gift: plug in the new box, move the cable card, call to activate, and click to transfer a few shows, instead turned into a week of calls to customer service during which my inlaws had no way to record shows. (I guess they could have called to transfer the cable card back, but that means dealing with Comcast). This has left me with a very low opinions of Tivo, and guarantees I never buy another one as a gift. Thanks for reading this.