Goodbye Xfinity

Discussion in 'TiVo Coffee House - TiVo Discussion' started by reneg, Feb 18, 2020.

  1. WVZR1

    WVZR1 Well-Known Member

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    The WV...

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    From what I saw in the anticipated roll out 2/27 I saw nothing other than the 1st year pricing that looked attractive and it appeared they were pushing 2 year contracts. I had a short CHAT and the CHAT confirmed all of my thoughts/questions. 2d year $$ pushed it out there quite a bit. A person needs to be quite serious I'd think to just 'JUMP IN'!

    **I'm not actually interested, I'm QAM/CableCARD & TiVo until there likely isn't any longer. A friend was quite interested.
     
  2. NashGuy

    NashGuy Well-Known Member

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    Let me repost that sentence, emphasis added: I continue to think that different beta testers who were using the Osprey on AT&T TV Now may have been running different test versions of the device software

    Obviously, I'm not the one stating something on this point with absolutely certainty, you are. Stop gaslighting. This is trollish behavior on your part.

    What app or device provides a thumbnail preview in conjunction with skip back/forward? On a TiVo and in every app on an Apple TV, you click your remote and the video just resumes playing full-screen however many seconds backward or forward you go. Are you saying you want a static thumbnail to pop up on the timeline and then you can hit the play button if that's where you want to be? How in the world would that be an improvement?

    Two different hardware DVRs that my parents have had from DISH do this. Yes, it's annoying. And, no, bugs are not exclusive to AT&T's service. (Look at recent posts here from user "1948GG" with regard to various bugs he's encountering on YouTube TV.)

    You're clearly pretty bitter about your experience as a beta tester for DirecTV Now/AT&T TV Now.
     
  3. mdavej

    mdavej Well-Known Member

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    I think that I have data to back up my claim and you do not. If you don't want to be challenged, don't post conjecture. Since you always have to have the last word, you alone are to blame for continuing this discussion. All I'm doing is responding to your claims.

    Youtube TV does this on Fire TV, possibly others. Every skip instantly shows a thumbnail of exactly where you are without having to resume and skip back. It's immensely useful.

    Not bitter about the experience but with AT&T's attitude. I wouldn't have done it for so long, doing my darndest to report bugs and improve the service/hardware if I didn't want to. But AT&T has always had vastly more bugs than any other streaming service and apparently no capacity or will to fix them. They're not even in the same ballpark. What I am bitter about is AT&T not reciprocating in the slightest AND doubling my bill. It ticks me off every time I see anyone even considering their service given AT&T's arrogance, ineptitude and dishonesty.

    I've never seen a more poorly run beta than AT&T's. It consists of use the app and get canned, useless responses in the beta forum. No list of features to test, no bugs/fixes list, no feedback, no homework, nothing. At least I got a couple hundred bucks in the end when I sold my boxes and remotes. And it made me really appreciate the PS Vue service I had before and the YTTV service I have now.
     
  4. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

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    Does this on ATV too and Roku.


    It is useful because it makes skipping forward or back on a streaming service much more responsive than it would be otherwise.

    And yeah something nice about seeing where you are before you hit play.
     
    Rey likes this.
  5. pl1

    pl1 Well-Known Member

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    Not wanting to be the bearer of bad news, but it looks like that is all changing. Now that everyone is moving away from cable TV, it looks like more and more states are collecting sales tax on streaming services. It seems that states are ignoring or re-wording the "Internet Services" exemption and no one is stopping them.
    The Netflix and Spotify tax: States are making streaming services more expensive
     
    Last edited: Feb 25, 2020
  6. Rey

    Rey Active Member

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    Thank you, I'll get on that. I've been trying ATT TV NOW for a few days on the free trial to get an idea of the service. It's true the picture just blows comcast out of the water. It reminds me when I had Directv years ago. I will say that even sling tv has a better picture than comcast. What I wasn't happy with was the skip forward and skip back on the recordings. It's really bad. I don't know if it's better on their device. I realize cloud dvrs will never be as smooth as a local hardrive but this was bad. Video quality of the recordings was just as good as live tv.
     
  7. NashGuy

    NashGuy Well-Known Member

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    I'd just refer you back to the most in-depth review I've seen so far from anyone who's used their Osprey streaming device paired with either AT&T TV or AT&T TV Now. Quoting from section 9 ("Trickplay") of his review:

    The 1x and 2x speeds on Osprey are quicker than their equivalent on D* Genie hardware. Both D* and AT&T TV/Now via Osprey share a common thing when at 4x speed when you hit "Play" the progress bar will actually advance about ~20 seconds ahead so this could cause you to RW at 1x speed if you overshot the end of a commercial break. In my testing 2x speed for Osprey was very quick and accurate whereas on D* I tend to use 3x more often.
    AT&T TV/Now supports quick skip so on non-AT&T devices this works in 15 second increments. (A single backpress is 15 seconds double backpress is 30 seconds, etc.) On Osprey this works a bit differently:

    • Live TV: Pressing the left directional arrow once will go back 15 seconds, press twice for 30 seconds, etc. Pressing the right directional arrow once will advance 30 seconds at a time or until it has caught up with live TV.
    • Recorded/On Demand: Each press either way is 15 seconds, double press for 30 seconds, etc. I was able to go as high as 5 presses will get you 75 seconds (I quit after 5 presses.)
    • 72 Hour/Restart: You can go backwards but can't skip forwards as fast-forwarding is disabled on those programs just like on D*.
     
  8. zalusky

    zalusky Well-Known Member TCF Club

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    Talk to me about your billing. Do you pay rentals on the ONT and/or a gateway? Can you purchase them like on Xfinity? Are there other taxes and fees?
    Do you have a landline/VOIP with your fiber and if so whats that pricing like? Did you do a contract?

    Looking at ATT website here they say Fiber internet promo for first year has a $20 discount subsidy at least for the double play like option of internet and phone.
    Xfinity does not even have a double play with phone and gig speed option. I know I could go to a separate VOIP provider but just looking at options.
     
  9. reneg

    reneg Well-Known Member

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    I don't pay rental on the router/gateway they provided. I haven't looked into seeing if I can buy my own equipment since I'm not being charged for it. Besides the $60/month internet charge, I pay another $3.09 for taxes & fees. I am on a year contract which provides a $20/month discount. I don't know what deals ATT has now as I'm in the middle of my contract.

    It's been about three months since I dumped Comcast/Xfinity and I'm not missing them at all. Combination of OTA on Tivos and Fubo with Channels DVR is working out well. WAF on Channels DVR is nearly as high as Tivo. Switching TV inputs between Tivo & Firestick hasn't been as much of a pain as I thought it would. I bought a Tivo 4K stream to play with and if that device could play shows off my existing Tivos, it would be perfect for my household and I'd put one on every TV.
     
    zalusky likes this.
  10. chiguy50

    chiguy50 U.S. Army (ret.)

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    I thought you currently have a triple play package? Were you looking to downgrade to a double play bundle or just wanting to bump up your HSI to gigabit?

    I believe in your location you can get an X1 Premier Pro+ Double Play deal with TV and gigabit HSI (including SHO and either Netflix or HBO) for $130 (plus ca. $30 in fees and taxes, but with a $10 discount if you maintain Xfinity Mobile service) with a 12-month agreement.

    Otherwise, you can also opt for either the X1 Premier or Preferred Pro+ Triple Play bundle w/gigabit HSI and other goodies for between $140 and $160 p.m. These deals require a 2-year agreement, but there is no ETF or other penalty as long as you keep at least one Xfinity service active on your account.

    There are also deals that include 600Mbps HSI, which for Comcast translates to 720Mbps, since they typically overprovision by 20 percent.

    All of these bundle deals will disappear once your region converts to the Simple & Easy accounting system at some point in the near future, as has happened here in the Big South region.
     
  11. zalusky

    zalusky Well-Known Member TCF Club

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    I currently have triple play with preferred pro (not the plus version) and pay around $175 out the door with all the fees. I still have a 15 months or so left on that contract. I have been doing some more exercises looking at options and cost. Initially it does not appear I can beat what I have but as has been mentioned the fees can add up. If I switched to preferred pro+ I would lose some sports channels and EPIX but gain gigabit speed for the same price.

    I wanted to do a more serious comparison of other video services and see how the pricing works.
    Unfortunately Comcast does not seem to offer a double play with gigabit HSI and phone.
    I do have access to AT&T Fiber so I was curious how the fee structure worked for that.

    I
     
  12. Bigg

    Bigg Cord Cutter

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    Having multiple OTA DVRs is probably a hobby for the OP. However, having a complicated TV setup is part of living in 2020. I have numerous services and apps that I have on my Roku, and then my TiVo lives on a different planet altogether for OTA. There's no way around that, since most of the good content today is not available on cable.

    As it stands today without the cord, I have far more content than I can possibly watch, ranging from the very mainstream to the super-niche.

    If people want content that's only available through pay TV, and find that cost to make sense, fine, but it's delusional to think that somehow you can avoid the complexity of the modern TV/video landscape in 2020 by having pay TV.

    I have no intention of ever going back to a traditional MVPD. If I really want the content, I might get a vMVPD that has no contract and no extra fees to worry about.
     
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  13. zalusky

    zalusky Well-Known Member TCF Club

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    Talk to me about this "Simple and Easy" pricing. I tried searching and reddit which is the only hit seems to be hanging at the moment.
     
  14. chiguy50

    chiguy50 U.S. Army (ret.)

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    I am familiar with Comcast pricing in the California Region because I recently set up my sister and BIL with service in Livermore. I got them the X1 Premier Pro Triple Play with HBO (basically the same deal you have but with the higher Premier tier of programming). The new deals this year (identified by the "+" marker) are essentially the same except that they do not include the DVR that was provided in the older bundles (i.e., they list the "X1 TV box separate"). My sister's MRC are $147.99 ($159.99 less $12 discount for maintaining Xfinity Mobile cellular service) plus taxes and fees of about $32.00. They were coming from DISH and were not interested in TiVo so I figured they would appreciate having the Comcast XG1v4 DVR included in their package with set pricing for 24 months; I also got them a 43" TCL Roku TV (which can access their recordings and authorized channels via the installed Xfinity Stream app) for their bedroom so that they would not need another Comcast STB with the associated fees for the second outlet.

    I do not understand why you would lose sports channels unless you have a separate sports channel authorization with your current preferred bundle. After all, preferred is preferred; but then I do not know all the details of your current plan and these bundle deals change frequently.

    Again, there ARE double play options in your area, some of which include gigabit HSI. Could you be more specific about your requirements (e.g., must have CTV or prefer to switch to OTA TV, need/want VoIP, want/do not want to add XM cellular, etc.)? However, as I have already stated in my previous post, you could broaden your options in looking for cost savings if you were willing to settle for 720Mbps rather than 1000Mbps--which most users would probably find to be an identical experience.

    The Simple & Easy system is an attempt to standardize the services and pricing across all of Comcast's regions. It is based on a set price for the various tiers of service which can be supplemented by plug-in "packs" of additional programming, also at set prices. It does away with the "bundle offers" in favor of standard ("always on") discounts for multiple services and varying promotional discounts that can be tied to contractual agreements.

    Here is a schematic that was used for internal Comcast presentations when the program was being introduced in 2019 that will give you an idea of how it is structured (note that some of the info in the chart is outdated):

    Simple And Easy.jpeg

    Here is the initial page of the plan builder website under Simple & Easy, which you can compare to what you see currently in your area. I have selected Gigabit HSI and Preferred TV to show you the MRC before additional services and equipment, taxes and fees.

    Xfinity Gig & Preferred.png
     
    Last edited: May 18, 2020
  15. zalusky

    zalusky Well-Known Member TCF Club

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    Thanks for the info, I will play around with the numbers. As far as the sports comments it appears the difference between the preferred and the preferred+ is they moved some channels into the sports tier which I would have to add back in if I wanted them. Right now EPIX is included as well as the NHL Channel 728. I haven't found a nice comparison site between plus and regular.

    I currently have 2 phone lines one for fax and one regular landline and we are also on the 500mps speed. I chatted with Comcast and at least for me they say they really don't have Voice and Internet plans double plans for my area and the "Change Plan" account option does not show it either. Your simple and easy setup allows you to pick and choose. Although it does is messy pricing it all out. Ideally they need a calculator that includes fees and taxes. We do watch HBO and Showtime and your easy plans don't show any discounts bundling those in like they do now from what I see.

    Basically I am looking to try to compare what I have against going to the preferred plus model and against a Youtube/competitor model or waiting to contract expiration and going to ATT Fiber/phone/Youtube model.
    However it does beg the question of when they might kick that in for our area and what that means for any decisions in the various choices and timing.
     
  16. Bigg

    Bigg Cord Cutter

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    Wow, Comcast is actually doing something that makes sense for once!
     
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  17. chiguy50

    chiguy50 U.S. Army (ret.)

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    I agree that the underlying concept is practical; the longstanding hodgepodge of Comcast's prices and service plans across their footprint has been a source of irritation for consumers, as we have discussed on TCF ad nauseam. HOWEVER:

    1) A concurrent effect (and certainly a driving force for the corporate decision-makers) is that the price-saving "bundles" are no more, and CSR's have less leeway to offer special deals inasmuch as the authorized uniform pricing is locked into the system. Thus, the savvy customer looking to negotiate a sweetened arrangement beyond the published deals and promos has less opportunity for cost-saving.

    2) The implementation of S&E has been slow and incremental such that, as @zalusky is finding, his California Region (and perhaps the entire Western Division for all I know) is still stuck in the old system that is slowly morphing into the new. For example, the difference in the channel line-up he has spotted between the old X1 Preferred Pro and its successor X1 Preferred Pro+ is a result of aligning the old Sports & Entertainment channel collection with that of the new (S&E) More Sports & Entertainment pack. I have been told that Pro+ is a step toward S&E, but why the transition is being dragged out to this degree is unclear to me.
     
  18. zalusky

    zalusky Well-Known Member TCF Club

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    Yea when I look at the math you had in your charts and compare to what I have now it looks more expensive. Right now with the Preferred Pro (Plus) plans with contract I get HBO and Showtime for the $140 price. In your chart HBO and Showtime are $15 and $12 which is another $27 on top of the $140 in your Simple and Easy exercise. I am assuming there is still another $30 or so in fees in the Simple and Easy plans???

    Perhaps they will have different price points in our region but it does make me think about the competition more when I get out of contract.
     
  19. Bigg

    Bigg Cord Cutter

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    Even within one region, it was almost impossible to figure out what anything actually cost. A cable rate card shouldn't be more than two pages in normal sized text.

    1) Ah, I knew there had to be a catch somewhere. It makes sense though, the call back in game isn't as profitable for a monopoly provider (of broadband).
    2) Typical Comcast. It behaves like a series of fiefdoms that don't talk to each other. They haven't really been able to successfully harmonize anything nationwide that I can think of.
     
  20. chiguy50

    chiguy50 U.S. Army (ret.)

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    Your current X1 Preferred Pro plan is deprecated, meaning it is no longer available, and I do not remember the particulars of that plan. But I can tell you that, in my analysis, the old X1 Premier Pro and the new X1 Premier Pro+ are identical except that the Pro+ (1) drops the DVR inclusion, and (2) reduces the XM service discount from $12 to $10. In addition, Pro+ plans are designed to minimize the upcharge when the agreement period terminates (I believe the increase is something in the neighborhood of $15) as an inducement for the customer to maintain the status quo. IOW, at the end of a 24-month contract for X1 Preferred Pro+ Triple Play in your service area, the price would presumably increase from the current $139.99 to about $155. It is not at all clear to me what effect interim retail price increases would have on this aspect, but that is the concept as it has been explained to me.

    Your best bet is to go to your closest Xfinity Store and talk to a rep there. They should be able to discuss how to best tailor your service to your needs. They should also be able to calculate exactly how much your total monthly recurring charges (MRC) will be, including all taxes and fees, to within a dollar or two.

    No, there is no "bundling" under S&E, as I have already stated. The premium channels are all "add-ons" at a set price; e.g., HBO is $15 and SHO is $12. However, there have frequently been free "Customer Guarantee Courtesy" subs for the asking, typically for 60 to 90 days at a stretch. In the past I have had HBO and SHO gratis for years simply by asking to have them renewed when the courtesy period lapsed, and I am currently on a 60-day courtesy sub to Starz. Sadly, the free HBO offers vanished following the AT&T acquisition of HBO parent company WarnerMedia.
     

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