[I hope someone from TiVo participated in this forum. If not, I send the following "out into the Universe.] I don't remember exactly when I bought my first TiVo. Probably 2002 or 2003. My wife and I loved the ability to time-shift given our new family and we loved having a catalog of things to watch when the regular TV schedule wasn't very good. I think I've upgrade four times. The most recent was a few months back to the Bolt. I hated the Bolt. The new software was a big step backwards. It was very confusing. I hoped that the voice search (or search in general) would increase our viewing options. It didn't help at all. My wife couldn't figure out how to use the new software and I wasn't far ahead of here. I wanted to go back to the way it was. Then came the threat of ads that precede shows. What?!?! That's a big reason I liked TiVo – you could skip commercials quickly or in some cases TiVo inserted automatic skips. And now I'm going to have to see ads that TiVo inserts? And do I need Tivo +? No! I have Apple TV, Netflix, etc. I don't need one more streaming service and subscription fee. The nail in the coffin came with a letter from Comcast. They announced they were increasing Internet speeds but would have to upgrade my equipment. To make a long story short I learned via this process that I could subscribe to X1, get the X1 DVR, and gigabit Internet for $80 less per month than I was paying. $80 x 12 = about a thousand bucks a year savings. I couldn't turn that down. But was the X1 DVR any good? The jury is still out after less than a week but it's not bad. The hard drive is very noisy. It doesn't have the skip feature. But the UI is logical and as far as I can tell they aren't trying to put commercials in front of shows that I record. I miss some things about the old TiVo UI but I miss NOTHING about the new UI. I am willing to pay for a better DVR. Unfortunately TiVo is no longer a better DVR. I stuck with TiVo for over 15 years but they have let me down. I sympathize that TiVo has struggled vs. the cable TV DVRs. I understand that they have to make money some way. But for any product, if the features get worse and someone else has better features, then over time people will migrate to "better". I'll keep an open mind about the future. I have been with Comcast/Infinity for a long time too and they used to drive me crazy. But I have to admit they are getting better. The Internet service is rock solid. They come for service appointments when they say they will. The guy who came last week to install the X1 was very solid. The tech support is pretty good. TiVo has gone in the opposite direction. So I reluctantly am saying goodbye. I hope that TiVo finds a good customer base that is willing to pay their price and watch their ads. I'm no longer in their target market.