Advertisements I just called and got the $19.95 deal to get a HR20 and new dish. I'm looking forward to putting the HR10-250 out to pasture, it won't even boot up right now. Its crashed so many times since the last software update I cant even keep track anymore. Without the support this forum has provided I would have taken the thing out into the street and beat it with a baseball bat long ago. I purchased my HR10-250 shortly after they came out for nearly $1000.00. I can unequivocally say it is the most problematic piece of electronic equipment I've ever owned, a complete piece of crap in my opinion. Ill spare you the gory details but here's a short summary that will no doubt sound familiar to you HR10 owners: Dead slow menus, 2 dead HDMI cards, 3 replacement boxes, software upgrade leaves it DOA, replaced 6 hardrives, and that's all I can remember. My technophobe wife is now convinced that they're something fundamentally wrong with HDTV because the HR10-250 failed so many times and refuses to record any of her programs in HD. I can only hope that the HR20 is better, its hard to imagine it being any worse.