Just my experience but I thought I'd share... Love the Virgin Media tivo but wasn't too keen on paying for it.... so. called on their 0845 454 1111 number - followed the ivr for 'i'm thinking of leaving virgin media' and spoke to someone in customer retentions... Have been with VM for a while on XL with a VHD box (3 yrs). Pay by DD. Buy a few films a month. Told them I was moving to sky because of their better STB. Explained that a tivo would probably change my mind. But sadly they refused (sales only at the moment - I guess they have low stock so aren't keen to give them away to actual customers!) Anyway - after a painful half hour of explaining why it makes no sense for them to lose me as a customer I tried a different approach. If they wouldn't give me the box; maybe they would give me the XL package for free for a few months. Kerching. Proposal accepted. Ok so I'll have to pay for the box next month but at least my service will be free for the next 4 ! All in all though... Not too painful except of course, sales are in india so it's always a bit painful and customer retention had to put me through to them to actually order the tivo. Still it'll be installed early next week. I suspect that when they release the 500gb box they'll open up tivo to customer retentions but either way - for anyone who has been stuck with the crappy vhd box - a free upgrade to tivo seems like a fair exchange to me ! Good luck folks - David.