Geez, How Long Does TiVo Take to Issue a Refund???

Discussion in 'TiVo Stream 4K' started by Robert Simandl, Jun 27, 2020.

  1. Robert Simandl

    Robert Simandl Member

    137
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    Jan 16, 2004

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    FedEx tracking shows TiVo received my TiVo Stream 4K return 5/21. They finally got around to acknowledging they received it on 6/18. As of 6/27, still haven't issued a refund.
     
  2. vurbano

    vurbano Member

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    21
    Apr 20, 2004
    so call them.
     
  3. Robert Simandl

    Robert Simandl Member

    137
    9
    Jan 16, 2004
    Called TiVo 6/28, they said it's coming. As of 7/22, still no refund. On 7/23 I filed a dispute with my credit card. My bank refunded my money with zero help from TiVo.
     
  4. samsauce29

    samsauce29 Active Member TCF Club

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    Nov 30, 2007
    Erie, PA
    I returned a TiVo stream in May and immediately got the refund for full price.

    Two months later, I received an email from TiVo thanking me for my return and saying they would credit my card.

    So, as always with TiVo, it's a mess. In my case, just glad I got the money!
     
    Robert Simandl likes this.
  5. vurbano

    vurbano Member

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    Apr 20, 2004

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    so call them. We are not them. My guess would be within 30 days of acknowledging the return.
     
  6. Robert Simandl

    Robert Simandl Member

    137
    9
    Jan 16, 2004
    I did call them. They were not helpful. So I filed a dispute and got my money back without their help. You may not be them, but you're about as helpful as they were.
     
    mschnebly likes this.
  7. rczrider

    rczrider Active Member

    170
    82
    May 15, 2020
    I set up the return for mine in early June. I was credited the full amount the day after I initiated the RMA, but before I had even dropped the TS4K off with FedEx. I figure we're good.

    5 weeks later, I get an email from TiVo saying they just received my TS4K (which probably means they just got around to processing it) and that I'll be refunded 75% of what I paid. I still haven't seen any charges or refunds back to my card, but it's only been 4-5 days.
     

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