I had been told by support that I could convert the .tivo files from a transfer to my computer to mpeg4 using TiVo Desktop Plus. So I ordered it, installed it, and attempted to convert some files. I found that the maximum resolution available for any of the default conversions is something like 640x480 and that it is not possible to define my own custom conversion to increase the resolution. I have 720P and 1080i programming and would appreciate the ability to convert the raw resolution. Isn't that a trivial addition that would make the product much more attractive?