Advertisements My HR10-250 recently went TU and the Protection Plan promptly replaced it with a NEW receiver. Great, so far. I immediately returned the failed receiver, as instructed, and D* (of course) failed to log its return and $470 plus tax was charged to my account. Fun begins now. On May 8th I was told by a CSR and her supervisor that the receiver had been returned and the request for credit would be "escalated" and the credit should appear in 3 or 4 business days. On the 13th another CSR said the request was still in the "escalation" process, but the credit would appear by the 16th. I checked this morning and the charge was still on the account. I phoned again this morning and another CSR said the "escalation" request had not even been assigned to an agent for processing, but she would make sure it was processed within 24 to 36 hours. I politely asked if there weren't someone who could issue the credit NOW and within five minutes she had found Tim who must be the most powerful person at DirecTV. I watched online as he credited the account.