Frustrated Newbie with Noisy Roamio + Problems Connecting a Mini

Discussion in 'TiVo Roamio DVRs' started by Dansktex, Dec 9, 2017.

  1. krkaufman

    krkaufman TDL shepherd

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    Hi, Randy, can you direct me towards a specific, useful thread to assist in that effort (if you have one bookmarked and in-hand)?

    I believe my mom's base Roamio may be experiencing this issue; her Roamio was noticeably noisy when I was there the other day. I figure first thing to do is just disconnect power from the fan, as a temporary test, to see if that silences the Roamio. Then to hunt down a replacement fan.

    TIA,
    Karl
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Some help -> Where to get roamio basic or OTA cooling fan replacement

    My basic Roamio is a bit louder than it used to be, so I may be in the market myself.
     
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  3. krkaufman

    krkaufman TDL shepherd

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    Thanks, Joe; I'd just finished reading through that thread, but will need to read it again to find a specific plug-in replacement that isn't the $40 Weaknees option. I'll be trying lubrication before I go that route.
     
  4. J3ff

    J3ff New Member

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    Just going to say that I also had a bad cooling fan, that cost way too much to replace from some special site that I got off of here. (weakness, I finally just broke down and got it since I couldn't find a replacement..)

    The loud fan in the roamio's are all over the place and I'd call it a HUGE QA problem. Out of 2 for me BOTH of them have had it.
     
  5. gpgp

    gpgp New Member

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    I bought my first ever Tivo (a Roamio OTA 1TB) new from Best Buy when it was on sale for $299.99 on November 25. Less than three weeks later, the fan is already making a grinding noise. Should I have it exchanged for a new one at Best Buy or work through Tivo to get it fixed?

    Frustrated to hear that this is a common problem.
     
  6. randywalters

    randywalters AVS Old Timer

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    Best Buy's regular return/exchange window is only 15 days (unless you're an Elite member then it's 30 days). I would contact BB regardless and see if they'll exchange it for you before dealing with Tivo.
     
  7. krkaufman

    krkaufman TDL shepherd

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    Note that Best Buy holiday purchases (Nov-Dec) are eligible for an extended return window, I believe through mid-January. Pretty nice.

    See: BB Holiday FAQ

    And it appears that Elite and Elite Plus members get their typical return extension on top of the holiday window.
     
    Last edited: Dec 14, 2017
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  8. gpgp

    gpgp New Member

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    Thank you both for the suggestions. I was able to do an exchange at Best Buy for a new one. It's partially set up and in the process of being activated. It's quiet again - at least for now!

    Given the number of complaints about the fan, I suspect the new one will soon get noisy as well. I contacted Tivo also to understand that they will repair it free of charge only within the first 90 days. After that, it's $150 for the repair. If it gets noisy after 90 days, I'll attempt to replace the fan with hopefully a better quality myself. This Tivo (my first) is replacing a MythTV setup I built 7 years ago. Was kind of wanting to get away from having to mess with hardware and software updates with the MythTV setup, but this Tivo issue right out of the gate isn't making me feel good about my decision.
     
  9. gpgp

    gpgp New Member

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    Has anyone experimented with the Tivo Power Saving Settings to see if that turns off the fan after 4 or 2 hours of inactivity? If it does and you don't mind the implications of standby, it might extend the fan life. There's that argument about thermal expansion and contraction where leaving electronics on 24x7 is better than power cycling, so I don't know what the best answer may be. Turning it off would draw less dust in the unit when it's not activity being used.
     
  10. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    The fan never turns off, but uses PWM to control the speed. The hard drive seems to stop with Hydra. Checking the MBT, I never saw a drop on a Roamio until Hydra was loaded.

    I recently bought a used Roamio for parts. It was built 13 Sep 2013. I opened the case and found a very dirty fan and a Seagate drive. Canned air fixed the fan, and it was silent anyhow.
     
  11. Dansktex

    Dansktex New Member

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    Problem Solved: I now have the setup I wanted all along--my master Roamio box attached to my bedroom TV, my two Mini boxes attached to my kitchen TV and my guest bedroom TV. I remembered that when I tried to set the two Mini units up in the summer before leaving the country for 10 weeks, there was a problem with my router. I didn't know if it was because I was trying to connect a Mini directly to it instead of the main Roamio unit or if it was a true problem with the router. The router was 4 years old, although it worked fine for everything else and would handle the amount of Internet activity I am buying. I couldn't get advice from the router people because of its age, and I didn't have time before my trip to try switching the main Roamio unit to the kitchen to be directly connected to the router. Last week, after getting the response here that I should be able to have a Mini in the kitchen connected directly to the router and the system work fine if my powerline could handle it, I reconnected it. My Tivo was showing that it was connected through the powerline to the Internet with adequate strength, but an error was occurring related to "not communicating" which reminded me of the problem with the router from the summer.

    I had read some reviews recently about the Netgear Orbi, and I noticed that they had a 3-unit system on sale at Costco--a main router and two satellite units. The description saying that there was a dedicated antenna for communicating both directions between all three units and the fact that each unit had ethernet plugs available on the backs of them made me think that it might solve my problem with the Tivo setup as well as giving me a router that was up-to-date and one that would allow me to move with a mobile device from one part of my home to another seamlessly (without it disconnecting from my main router and reconnecting through a WiFi extender). Yesterday, I set up the Orbi system and got it working in all three locations where I have TVs. I left my modem in the kitchen where I already had it and put the Orbi router there. Today, I put my replacement Tivo Roamio main unit back in the bedroom where the original was located and connected it to one of the Orbi satellites by an ethernet wire. I connected the Mini in the kitchen to the Orbi router with an ethernet wire. And I connected the Mini in the guest bedroom to the other Orbi satellite with an ethernet wire. Tivo came up immediately on all three TVs and updated. It is working fine.

    Thanks for all the help everyone gave me
    . To address a couple of other comments:

    1. Yes, I suspected it was a fan, but I thought Tivo Customer Service might replace it for free since I had proof I had been out of the country for 20 weeks during the short time I had owned the box (10 weeks before I bought the Minis and 10 more weeks after I bought the Minis). I had to make a quick decision while on the phone to either send the box back to them for a replacement that would work or to try replacing the fan realizing that it might be a different problem that would require me to send it back anyway. The replacement fan for the Roamio is about $40 with me doing the labor, and the replacement box was $50 plus tax, so I went with the replacement box and Tivo paying the FedEx charges both ways.

    2. Yes, I did go into my Roamio and change my connection to ethernet for the powerline setup at the very beginning of this process. And, yes, I discovered as a part of that process that it automatically disconnected the wireless which I had to reconnect to continue using the unit until I could solve my problem.

    Final Note: Since the whole system is working, I have nothing from Tivo to take outside for videoing myself smashing it to pieces with a baseball bat!! It would have made a great YouTube video. But maybe I should consider doing it with my Belkin router which the Netgear Orbi replaced!!

    Final Question: Most forums like this have a button to click for indicating that the problem has been solved. I don't see one here. Is there something I am supposed to do to indicate that this thread should be closed?
     
  12. fyodor

    fyodor Active Member

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    Glad to hear that everything is working for you. I think that you should be able to edit the thread title to indicate that it's solved.
     

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